Customer Ratings & Reviews

One drawback for a French door fridge with counter depth is limited freezer space, but overall I’m very pleased with this product.

Love this fridge. Only thing I would change is I would want a little bit bigger freezer. :)

I'd rather have a full size refrigerator, but we had to go with a counter-depth instead. For only 20 cu. ft., it holds a lot of food. Well organized for use of all space. And the look of the refrigerator is classic KitchenAid. Love it!

It’s very nice n lots of room n quiet we love the French doors

Bought this fridge to match our kitchen appliances and because it was the most reasonably priced of the Kitchenaid options. Keeps the food cold and does what it's built to do. I like that it still has a filtered water dispenser even if it isn't external.

We didn't see the refrigerator on the display floor but ordered from the website at the store. Refrigerator is what was advertised, not fancy or ornate but after two weeks seems to be what we wanted and expected. Time will tell.

Very happy about this purchase. So far, we like this refrigerator and would recommend to others. With that said, only time will tell how it holds up. I would say the three-to-six-year reviews are more important.

So far, so good. I love the simplicity of this refrigerator. I have 3 boys at home and was tired of water drips all over the door and ice all over the floor with the dispensers on the outside. For us having those things inside is just right. And love the look of Kitchenaid

It is hard to find a large French door refrigerator that is counter depth. I am very happy with my choice so far.

The Kitchenaid 20 cu. ft. French Door Refrigerator is fantastic! It has more room than the 25 cu. ft. GE that I replaced it with! The layout is perfect, convenient, and easy to access. Also love the water inside the door as well as the ice maker.

Although the capacity is smaller (being counter depth) the layout and trays make it functional for my family. I love the multiple gallon trays in the doors, wine rack, and easy to clean surfaces. We haven’t had any problems so far.

The refrigerator is problematic. At first use it failed to control temperature, wouldn't dispense water but 3 seconds at a time and wouldn't produce ice. The main issue with this purchace is the run around I recevied when trying to get the issues resolved. Bestbuy pushed me to the manufacturer. The manufacturer pushed me back to Bestbuy. After a month of this I finally got to someone that knew what was going on. That is, Bestbuy covers my appliance for a year from purchace and with my extended warranty I am covered for any needed repairs. That would have been goo to know before I was passed around for a good month or so. Now waiting on parts for another month, so far. This all could have been handeled in a more timely fashion if anybody else could have given me the correct information from the beginning. I am now hoping to get a the fix or replacement. Two months is a long time to be with out a functioning refrigerator.

We like the frog but customer service and logistics for delivery were unacceptable and we still have not received our gift card as promised

As expected. Get a change from side by side refrigerator. Find out the freezer is smaller than side by side and 4 degree compartment is bigger. Appearance is bigger than side by side although they are same dimension.

This refrigerator is clean bright inside easy to find items and multiple storage areas and waits to configure.

I feel the inside is smaller than my last “counter size” fridge. Ice maker is noisy, but makes a great amount of ice quickly!

So happy with this purchase! It's got great capacity but it is certainly contingent on shelf placement. The water filter inside the fridge is a great addition while keeping the sleek look and capacity of a fridge without a water filter externally. If you've got space for bigger, always go bigger, but this fridge is fantastic and makes use of every square inch.

This fridge looks good and is not made overly complicated. Should last along time.

more than adequate door storage; easy access to freezer items; controls work very well and as indicated. The only con is the sliders on the refrigerator drawers, not fingertip easy

After just over 2 years I’d have to say I have buyers remorse. My stainless has worn poorly, the refrigerator door handle just pulled off, the over light died in the first year and the dishwasher lower rack never stays on n it’s track. Literally every appliance we bought in this set has some issue. . . and again, it’s barely been 2 years.