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Customer Ratings & Reviews

Your price for this item is $614.99
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The comparable value price is $2,519.99

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,102 reviews
  • Rated 5 out of 5 stars

    Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great choice for our new place, being counter depth, but very similar to our old kitchenaid fridge. (In a good way!) At first I thought the “wire” basket design for the freezer was inferior to our previous fridge’s solid “plastic” drawers, but actually, being able to see what we have down in our freezer, is easier with the wire baskets. I also like the smaller size ice. I did like the in-fridge water dispenser in our old fridge, where the button and spout allowed you to just use one hand, but I am getting used to the new one, where you need to use both hands. Overall very happy with this new kitchenaid fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Love This Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because it is counter depth, we expected this refrigerator to feel small but it is actually quite roomy. Not having ice and water in the door not only givesit the clean look we wanted, it also gives you more room inside. And getting water from the little spigot inside is convenient and the water is colder than in typical water in the door setups.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent internal organization

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fridge. It cooled down to operating temperatures in a few hours. It makes almost no sound, a tiny hum now and again. And the internal organization is excellent. Two deep bins and 2 flat shelves in the freezer. A great shallow storage drawer for cold cuts, cheese, yogurt cups etc spans the width in the top part. The bottle/beverage shelves on the doors are deep. I love the feature of a 4-bottle wine rack suspended from the lowest shelf. The shelves are not so deep that you can't reach things in the back. I downsized from a 26 Cu Ft fridge and I find this has better room, better organized space. The two top doors open separately with the left side sealing first. I realized I could organize the right side with things I would use more often so I only need open that one side for e.g. milk or juice. I'm very pleased with this appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Very happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 15 year old top freezer with this french door model. Our old fridge was much larger but this is so easy to see everything and holds a surprising large amount of food. My biggest concern was if it would show fingerprints and I find because of the door handle design we almost never touch the doors. We have had it for a month and so far a great fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Wonderful refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! This is a replacement for a similar refrigerator. That one provided exceptional service for about 17 years. It provides ample storage space and thoughtful features to keep items organized and in good condition.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Perfectly designed for a smaller family .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you don’t overload it and rotate items frequently it is great. Not alot of room for leftovers in bowls or plates. And freezer is sufficient for the needs of a smaller size family.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a beautiful addition to my kitchen. It performs perfectly & is visually attractive. It's not noisy like some prior reviews indicated; it's much quieter than the previous one I had from a competitor. It was slightly pricey but I'm glad I purchased it anyway. Thank You KitchenAid!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. It’s roomy and very quiet.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and fits the smaller space prett good. Inside is smaller that I would have liked though. Does not hold to much. Side bins in doors are small as well. Very pricey fridge but works well

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good cabinet depth refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good counter depth refrigerator, This is a pretty refrigerator. It looks great in my kitchen. I am disappointed with how the shelves do not go very close to the back of the fridge. I think there is a little too much gap. The stainless shows finger prints. Be careful to measure and look at all of the specs. The style requires about 2 inches on each side to allow the doors to open and close properly. Also be sure to check the height. The button for humidity works great. This is a feature I did not even consider. I do not like the shelves as they do not have any rims to catch spills. This was the best fit for the space I had. So that is why I picked it. I hope that the brand holds up as well as I expect.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal, Freezer size

    Rated 1 out of 5 stars

    Frosting freezer and leaking condensation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this refrigerator and within hours the freezer is frosting up and leaking condensation on my wood floor. I’m beyond disappointed. This should not happen with an expensive purchase. I expected more from the brand. I went with Kitchenaid as they are supposed to be high quality. After install the doors are also off one appears to be slightly higher than the other.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey DisappointedCustomer, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love the storage capacity and the finish!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a specific size built in cabinet to fit a refrigerator into and this one fit perfectly and looks beautiful. The finish is superior and love the handles. The storage capacity is larger than the refrigerator we replaced and functions well with the wine rack interior and door shelving.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Beautiful fridge, customizable shelves

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter-depth fridge looks great in our kitchen. Matched our kitchen counter depth. Shelves in doors come with liner to help keep it clean, and the shelves inside are movable to accomodate large or tall items. We have only had it for a few weeks so I cannot speak to how it holds up yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigirator for small spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother and her small apartment. It is a good size and amazingly roomy inside. Nice refrigerator and quality!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Counter depth fits great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks great in the kitchen. I like the counter depth, so it fits well and does not stick out past my counter. The modern design and top refrigerator/bottom freezer is the best configuration, since most access is for the top refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice refrigerator and capacity is perfect. only thing is one of the shelves was cracked when I unpacked them. annoying!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 3 out of 5 stars

    Disappointed!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interior plastic is very Flimsy, doors are so light they bounce open. Freezer is wire with a couple of shallow baskets. Ice maker and water is very loud! They did not have this unit on the floor and I ordered without seeing it. Big mistake. It is not worth the price! My other refrigerator was sturdy and much nicer fir the same money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrig. Getting used to a smaller freezer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a full sized side by side, but this counter depth looks much better. I am getting used to smaller space.

    I would recommend this to a friend
  • Cons mentioned:
    Drawers, Freezer size

    Rated 2 out of 5 stars

    too small, too noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are disappointed by this refrigerator. In fact , we very much regret our choice. It is too small: the water filter take a lot of room! so loosing room in depth . The plastic draws are made of fine plastic, and doesn't feel strongh And make too much noise!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello 3frenchguys, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator with a lot of room for everything. Deep right door can store large bottles. Adjustable glass shelves make for ease of viewing. The large produce fruit and vegetable bins handle everything out household needs.

    I would recommend this to a friend