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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1100 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,100 reviews
  • Pros mentioned:
    Space
    Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Great Looks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking refrigerator, feels sturdy all around. Nicely laid out storage in doors and thru out refrigerator. freezer appears a little smaller then I would have liked but not bad. A tad louder then the refrigerator it replaced. Overall I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Would buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I did not give this perfect remarks is because previous versions of this near identical refrigerator had removable rubber mats in the bottoms of the door shelf bins which helped to prevent items sliding about when the doors are opened or closed. I miss those mats. Otherwise, love the fridge especially the ice maker in the freezer rather than in the door of the fridge. Makes nice ice cubes as well and they're smaller than the ones made by the previous version of this same fridge. The only reason I marked down on Value is partially due to my age and the era I grew up in. I just can't wrap my head around the fact that an item retailing well over $2,000 only has a expected life of 8-12 years. The technology exists to build something that lasts longer but it's apparently not good business policy to do so. Very frustrating. It's not just this manufacturer but instead seems to be the acceptable business model these days.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    It makes my food cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator does everything. It makes ice, has a water spout and keeps my stuff cold. The towel rack handles are impressive and kitchenaid has included a nice touch with the red caps for a splash of color. The build quality seems more solid than our previous Samsung. It's only been two weeks, but so far this is a great fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Water dispenser

    Rated 4 out of 5 stars

    Great design for space efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, efficient design with not too many features that can go wrong. I like the freezer drawer and inside water dispenser. It keeps my food nice and cold and runs quietly. Overall I am pleased with this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality, Built Like A Tank!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this fridge. I did not want ice and water in the door because it always seems to malfunction with drips, leaks, and jams. I was happy this model was offered without that and the cool filtered water feature inside the fridge is the perfect alternative. I love how easy it is to access the ice in the freezer drawer. My teens love how easy it is to see everything in the fridge at the same time. The shelves inside the doors are nice and roomy and the handles are very sturdy and solid. The best feature of this fridge is the quality...Kitchenaid appliances really last and are definitely worth the additional cost. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Best Buy and KitchenAid are winning choices.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The French Door counter depth refrigerator is very sleek. This is the no frills model, and is quite a bit less expensive than other KitchenAid models. It does not have water and ice in the door; however both water and ice are inside the refrigerator. I went from a full size to this counter depth fridge. The interior is well designed to accommodate everything from the larger fridge. The freezer is smaller however as the ice maker takes up a large portion of the freezer. The glass shelves do not extend to the rear of the fridge, leaving a two inch space in the rear that could cause items to tip. I had some deeper glass shelves made to lay on the top of the included shelves to alleviate any potential spills. My previous fridge was also a KitchenAid. It lasted 17 years without even one issue. I never considered another brand. I am very happy with my KitchenAid fridge. Best Buy was awesome throughout the process. Delivery was super fast, and very professional. I will absolutely use Best Buy again when I purchase appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Space, Water dispenser

    Rated 5 out of 5 stars

    Very Nice Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of space constraints, we had to buy a counter depth frig. KitchenAid has done a nice job of maximizing the storage space in the doors and also in the produce/meat storage trays in the lower portion of the frig. The icemaker works wonderfully! Filter is easy to access. Temperature and humidity controls are easy to read and access.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Mark B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No surprises like it so far. Seems to be really good quality. Runs quietly and maintains the correct temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Space, Water dispenser

    Rated 5 out of 5 stars

    Great feature with water dispenser inside frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We searched for refrigerator without the water & ice dispenser outside the refrigerator door & found this one! It's perfect with the filtered water dispenser inside the frig, vs outside frig. We don't like the look outside frig door. Functions well & plenty of room!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Design

    Rated 4 out of 5 stars

    Simple no frills fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is not for the person that likes to stockpile a lot of food. With only 20 cu ft of space you need to just be content with having the basics which is what I wanted. I don’t keep many leftovers or consume a variety of beverages. This fridge fit perfectly due to its counter depth. Very simple clean design without the typical buttons or water dispenser on the front. I don’t have to worry about my two year old playing with the water dispenser. Perfect for simple, minimalist, dad. One small edge at top where you can see glue but only noticeable if you are looking for it.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Just what we wanted!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the fridge we wanted. The storage is well laid out, and the temperature controls are super easy to operate. Plus, the humidity control keeps the seal from sweating, keeping moister and slime from building up over time.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Water dispenser
    Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this fridge for 3 months now and I'm so happy with it. If you don't need a ton of freezer space it's a great solution. I love the pull out drawer and the simplistic design is very chic. I love the water in-door.

    I would recommend this to a friend
  • Pros mentioned:
    Space, Water dispenser

    Rated 5 out of 5 stars

    Great replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 20+ year old Amana needed to be replaced. I had a limited amount of space & wanted counter depth. This model was the one that fit. Works great & gives ample space for daily needs. Ice maker works well. Nice quality, very attractive front Plus matching wall oven is available which I also need.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser
    Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy it it will seem small unless you know how to utilize its space correctly. Veggie crisper really works well. My veggies have tripled their life span. I like the door alarm too if my kids don't shut it completely. I feel that the freezer is super small. I'm glad I have a standalone freezer. You cant fit more than some meat and a small container or ice scream in it. Ice maker in freezer is nice but takes up a lot of space. Freezer Door is 'clunky' when you shut it. Water feature on inside of door is nice too and high enough up that kids cant get it.

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Love my new kitchenaid fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new kitchenaid fridge. This is the first french door fridge I have had. It takes a little getting used to, but I lov the expanded space. I dont miss the outside ice and water at all - the access inside the fridge is fine. I love the spacious drawers and side compartments. The freezer space is a little tigjt, but it's fine for the items you use in a 2 week rotation. If you are costo people you need an extra freezer anyway

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser
    Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had this fridge for a month and it's been great. The compartments are roomy enough for our needs. The shelves on the door fits all of our food stuffs. The interior shelves are plentiful for our needs. The freezer is more than sufficient for us. The interior is well lit. We love that the water dispenser is on the interior wall of the fridge. We did not want an exterior water dispenser. The only downside is that fingerprints are easily seen on the door. I make sure to wipe down the doors, when I clean the kitchen at night. If anything changes after the 'honeymoon' period, I'll amend my comments.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is replacing another Kitchenaid refrigerator that served us admirably for 26 years. I do love the french door design and the bottom freezer. The cabinet depth is great. I don't think we'll be loosing things in the back like we used to. The adjustable shelves can be set up any way you like, and the door shelves really hold a lot. The only thing I liked better about the previous fridge was that the fruit and veggie drawers were on rollers instead of just slides, and the slides don't move as smoothly. A little silicone lube took care of that. This fridge is very quiet, and is keeping a perfectly steady temperature. So far, it's great!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Very good fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the space and ease of the counter depth Kitchen Aide French door fridge. The one slight negative is that some condensation gathers on the top of the freezer drawer.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    All around great (smaller) fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and well made fridge. On the smaller side, but it fits in nicely in my kitchen and holds just about everything that I could need. The only reason I decided to give it a 4 star, was because I do not love the water dispenser function. You need two hands one for your cup and the other to press the button to release the water. If it were a automated press with the cup function like most other fridges have nowadays it would have been a 5 star review.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Beautiful fridge, a little small 4.5 stars

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of the fridge is beautiful. I wanted a white fridge so it would blend in better with my white cabinets. My other appliances are stainless and because they are mostly hidden by the island, mixing the 2 colors works for me. The fridge is a little expensive for the cubic ft, and the freezer size is smaller because of the ice-maker, so that is why I give it 4.5 stars. The fridge section has very nice adjustable glass shelves, many door bins, including 2 oversize bins one on each door. So far no issues with it and I am very pleased with my purchase.

    I would recommend this to a friend
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