Customer Ratings & Reviews

I replaced a 24-year-old Amana side-by-side refrigerator with this model. I was constrained by counter-depth requirements, and could not find a side-by-side that did NOT have door dispensers (which, according to our food needs, take up too much room in the freezer). I purchased a small freezer for the garage, to make up for the lost space. Here are the pros: 1. Bright interior lighting. 2. Cute built-in plastic scoop for removing ice cubes. 3. Digital temperature display and water filter canister are unobtrusive and don't take up a lot of space. 4. Outstanding special delivery/installer ("George") assisted with cutting cabinetry that was built around the old, shorter model being replaced. Here are the cons: 1. Freezer space is 2.5 cubic feet smaller than my earlier model (a common problem with French Door styles), even though this model is 4" taller than my previous one. 2. Refrigerator shelves have a 2 1/8" OPEN GAP between each glass shelf and the rear wall of the fridge. Shelves have a 1 1/8" open gap between the glass shelf and the side walls of the fridge. Therefore, all items with diameters smaller than this (jam jars, soda and juice cans, juice packs, glass beer bottles, glass wine bottles -- e.g., dessert wines, condiments, narrow maple syrup bottles, etc.) will go crashing down the back -- or sides -- of the refrigerator. TERRIBLE DESIGN. 3. Appliance is somewhat noisy. When ice is being refilled, for example, you'll hear lots of initial popping/cracking/dropping sounds. 4. Left door of refrigerator has a unique interior folding hinge that seals its closure. But if you don't push this door hard enough, it will not completely close. 5. The Open-Door Alarm does not go off until after FIVE MINUTES (see #4, above). This time-delay is unadjustable. One could easily leave the house within FIVE minutes. TERRIBLE DESIGN. 6. No butter dispenser/bin/shelf. 7. Vegetable and fruit drawers are not "full-extension." In other words, you cannot open them all the way, making it difficult to remove heads of lettuce and other greens. The bins themselves are much smaller than usual, owing to their placement where the refrigerator's door shelves are the deepest. TERRIBLE DESIGN. 8. Considered a somewhat 'high-end' model, I am disappointed that so many features are so poorly designed. But my need for a counter-depth, without spending $8,000-10,000.00 for a "built-in" model, as well as immediately needing refrigeration during a hot summer season, necessitated this purchase. To Kitchenaid [Whirlpool]: YOU CAN DO BETTER THAN THIS!

We purchased the unit less than 4 years ago. Already we had to replace the icemaker ($500) and now the vinyl strips on inside of both doors have split so we don't have a proper seal. This time KitchenAid offered to pay for the part but not the service. Even though others have complained of this problem! Avoid KitchenAid - look for a manufacturer that's more reliable.

Best buy sold us a fridge that was mfg 2016, we paid full price for it. When the fridge stopped cooling due a refrigerant leak. Bought in 2019, broke in 2020. I'd make sure you double check with best buy the age of the unit BEFORE it ships. Whirlpool the MFG of the fridge is willing to cover the costly repair after spending hours on hold, but lucky for us the pieces are on a national back order! The design of the freezer was poor because the cause of the leak was due to humidity and ice build up because the freezer door doesn't close well. The design failure was two fold, door design closing poorly (no alarm in this case), build up of ice, and the ice build up caused the refrigerant line to crack, a thin layer of aluminum protecting obviously not enough...

Don't buy it! It fits good and looks good but the design is very poor. I didn't believe prior reviews but after owning it for only 3 years the doors were all replaced under the original warranty because they have rust spots all over. (And we don't live near the ocean)!!! Now the new doors are doing the same thing. The water is on the left and you have to open the right door first - now the seal is broken. Even though it is under the extended warranty they do not cover rust. Kitchen Aid refuses to do anything because it's under warranty. If you don't mind a brand new rusty stainless steel then buy it. Totally disappointed and disgusted with this purchase.

Okay Less then 1 and half old already replaced thermostat and ice maker completely redone out of 100's of dollars of food fixed May 29 after waiting months for part , Now Sept 24 already broken again some issues. Best Buy is sending separate service to try to fix issues spending hours on phone try to get fixed again.