Enjoy a safe, convenient shopping experience.Learn more

Main Content

Customer Ratings & Reviews

Customer images
Your price for this item is $2,879.99

Customer rating

Rating 4.2 out of 5 stars with 352 reviews

84%would recommend to a friend.

Write a Review

Rating Filter

84%
would recommend to a friend
Page 1 Showing 1-20 of 352 reviews
  • Rating 5 out of 5 stars with 1 review

    Surprised on the room inside.

    |
    Posted .

    LED lighting is amazing. The storage is surprisingly large. The vegetable pull out drawers are a bit on the smaller side. All the shelves and side shelves are adjustable. Plus you have the flexibility of having 4 to 5 shelves. The ice maker and water spout part of the fridge is large enough for large glasses. Water dispenser has a auto mated ounce calculator. The water pressure that comes out of the water dispenser is strong and powerful. You do not have to wait a long time to fill a glass of water. We are a family of four.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Nice box. Great delivery and install

    |
    Posted .

    After much hand wring retiring our commercial fridge we opted for this Kitchenaide. Side by side model with the totally unnecessary ice maker and water fountain. Not as roomy but boy when you open the door the led lights simply dazzle. Like looking into the Pesrly Gates. Too early to judge. But it’s quiet and very bright.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    High end, awesome, period

    Posted .

    This fridge is so GREAT!! I was slightly worried about this fridge just because some of the reviews vs the samsung and LG fridges, but not anymore! This is 1000x nicer finish than I expected. The LED lights inside are amazing, the water dispenser and ice maker are great. I saw some complaints that the ice maker was loud, but this is only if its completely empty. I also saw some complaints that its loud, false, its whisper quiet, can't even hear it. The fridge handles are knuled stainless steel unlike the plastic handles of all the competitor fridges I looked at.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Amazing fridge!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I’m in love with this fridge. It’s beautiful and matches all my kitchen aid appliances. It’s definitely worth the purchase!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Compressor quit after 3-years; leaking inside

    Posted .

    This is a great looking fridge with a nice “matte” Stainless Steel look. The inside though is nothing particularly special with no unique features, such as a special drawer with a temperature that you can modulate, but I knew that when I purchased it. The ice maker is great - with a large removable ‘bucket’ if you need quick access to it. The temperature read outs on the door only tell you what the temperature is set at... but not what the actual temperature is inside the fridge and freezer. But all of this is manageable, if it remains reliable. But within around 1.5 years of ownership, liquid started forming under the bottom drawer in a reddish brown color, which I later found out is rust forming and dripping down. Every so often, I have to wipe it up as it pools under the bottom drawer, but it has now resulted in permanent staining (see images). The ‘stainless steel’ accents on the drawers are also very poorly done - I just used disinfecting wipes and it took the alumiminum finish right off. Then after 3 years.. it just quit. No more cooling. My old GE Profile is still running in the basement after nearly 10 years. To the credit of the GE customer support team, they got someone out to me within 24-hours and identified the compressor as bad and needing replacing, which they would have parts for in another 3 business days. However, the permanent staining on the inside from rust is something I just ‘have to live with’. It makes the fridge look dirty and gross - not a place I want to put food into!

    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good looking fridge, modern.

    |
    Posted .

    It has not beeb installed. Waiting for kitchen construction to be completed.

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    falling apart after only a year. Cheap parts

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    While the fridge seems to be cooling fine, it started falling apart after only a year. It started falling apart right after the warranty ended. it started with of the drawer fronts in the fridge. It snapped off and won't snap back on because the plastic part where it snaps in broke off. Then the SS finish on the front started showing streaks and stains that no cleaner has been able to remove. Then a basket in the freezer came off and when I went to put it back on it noticed the plastic piece that holds it up broke off completely, so there is no where for it to hang. Then then another basket came off, again with no where to hang it. With little freezer space and no part to order this is a huge disappointment. I'm sure the drawer front costs a fortune and the freezer can't be fixed. See Pics.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello KandB, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Quiet and cold

    Posted .

    I've had this refrigerator about 6 weeks. I haven't even taken the exterior plastic protective covering off as I am painting soon. It is spacious for a counter depth plus it runs quiet and is super cold.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Management was not very understanding did not care

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    All the units that I received had issues half of them with the same thing will never buy anything at that particular Best buy store

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Bruno10, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 1 out of 5 stars with 1 review

    Horrible refrigerator

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Horrible experience with Best buy outlet. Refrigerator isn’t working properly. Doors don’t close, installation was bad , doors uneven.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Lmrruda, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 1 out of 5 stars with 1 review

    Broke after 2 years - design flaw in door wires

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    We have had it for 2 years now. First, the freezer lights went out. Then the ice maker stopped working. Technician came out and discovered that every time you open and close the door, it pinches the wires. We have only had this for 2 years and it's already breaking. Of course, Whirlpool (parent company of KitchenAid) won't do anything because they only offer a 1 year warranty.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Workingstiff, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 1 out of 5 stars with 1 review

    Stainless steel door panels are irregular

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Doors don’t align. Thin panels. Drawer can’t get pulled out without making sure the door is really 180 deg

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Renhig27, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 4 out of 5 stars with 1 review

    Efficient + Sleek Design

    |
    Posted .

    We got our fridge at a steal price (almost 50% off!) as it was an open box item, plus it was so hard to find a counter depth fridge. I don't know if I would have paid full price for it, but I do love it and the inside is so beautiful. You notice the difference once you open the doors and see the lighting, shelving, and overall materials used. As far as functionality goes, it has been running for about 3 months and the only thing we hear is ice maker going off once in a while, but that doesn't bother us. It's an ice maker for goodness sake! The shelving is a little tricky as you need to make sure it's placed correctly or else door may not shut properly, but we figured that out quickly thank goodness. We had thought there was something wrong with door and it turned out it was just some food sticking out slightly. I notice the food is always perfect temperature as our old fridge wasn't as cold as this one....what a difference! Freezer works amazing and overall I love the fridge. We decided to get the dishwasher and it truly makes the kitchen come together!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great refrigerator

    |
    Posted .

    My husband and I bought KitchenAid Model: KRSC503ESS 22.7 cu. ft. counter depth side-by-side refrigerator approx. 4 months ago for our family of four. It replaced our 25 year old Whirlpool refrigerator that was still working. KitchenAid Model: KRSC503ESS has a terrific feature that is not available by any other brand and was a necessity for our space that is 36" wide with a wall on the freezer side. The doors are constructed just like a built-in refrigerator. When open, the doors protrude only slightly in width from the refrigerator cabinet. We never thought we would like the in-door ice/water dispenser as much as we do. The freezer is nice and large. The refrigerator is a good size. We like the bottle rack and always use it. The refrigerator is sleek, beautiful, and quiet. It is very easy to keep the stainless steel doors looking beautiful with stainless steel polish.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Excellent Refrigerator

    |
    Posted .

    We replaced a GE Profile refrigerator that was about 15 years old. The GE refrigerator was a problem right from the start. We had to make repairs almost every year - problems with temperature control, ice, water freezing in the door and towards the end it was very loud. This refrigerator we have had for a little over 2 months and we absolutely love it. For the counter depth it is laid out in such a way that we feel that we have so much more usable space than we did with the GE counter depth. The lighting inside is GORGEOUS - it looks like a magazine. Plenty of room for drinks and food in the door and the inside space is very usable. The ice maker is great (LOVE the shape of the cubes) and the refrigerator is very quiet. Only downside is there is not temperature gauge for the inside temperature. I bought a refrigerator temperature and it seems to hold an excellent temperature range - keeping food nice and cold and the freezer is very stable. We are thrilled so far. Highly recommend!!!!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    So Far, so Good

    Posted .

    I have had this refrigerator for a couple of weeks. It replaced a refrigerator from another maker than failed after about 14 months, which itself was a replacement for a refrigerator from that same other maker that failed after about 3 years. Both of these other refrigerators developed leaks in the sealed system, so I was looking for a model that had a parts and labor warranty on the sealed system of at least 5 years. This KitchenAid comes with a relatively good warranty. The freezer section is about 13.5 inches wide and the trays in the freezer are about 13 inches deep, which is larger than some other models, which I like. The refrigerator is relatively quiet, but occasionally makes a faint high-pitched whirring sound, which I will have to get used to. My wife does not like the water dispenser in that the location of the spot where the water comes out is a little too close to the back, so water tends to be spilled a bit. All in all, we are happy with the refrigerator, but cannot judge durability until a few years from now.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Nice refrigerator and freezer. Horrid ice maker

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    The delivery was great. The next day was when I discovered the Ice maker. I purchased the KitchenAid because my KitchenAid had just died. I had my KitchenAid lasted 19 years and I had been so happy with it. The ice maker is unbelievable. Cannot believe Whirlpool let this out on the market. When ice is selected the maker starts grinding out the cubes. I do mean grinding. The ice shards start flying. The ice cubes are beyond small. They are so tiny they mostly just dilute any drinks they are added to. I have learned to hold the glass as close as possible to the top so there is less cleanup from shaved ice. Not sure who designed the new ice maker but felt that the unit has to be disassembled to turn off the ice maker. The 'old' maker I had only to lift the wire arm for turn off. This is something that I will be curious to know how many buyers are actually happy with this ice maker. I would guess anyone that has never owned an ice maker might think it was great just owning an ice maker. KitchenAid was the upper price but I had been so happy with my previous one, it was going to be worth the extra cost. Good news is that it is so bright inside both refrigerator and the freezer section. Delightful... Too bad the options were stainless steel or stainless steel.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    I'd actually recommend this refrigerator

    |
    Posted .

    Delivery people were great. They really were. This unit is a LOT smaller than my old one, and everything was made lighter, but they got it in place without hurting anything, it was only after letting it run for 24 hours, while removing all the packing tape, that I found out the crisper bin was broken and missing parts. Frigidaire, who makes KitchenAid, replaced it .... Best Buy, only referred me to them ... and along the way, I discovered that they started 40% off sale, the day after I bought this, but, no price adjustment, because, their "sale" price, $2200, was exactly what I paid, and ... the same as everyone else's "full" price, so - no help there either. Still, having said that. The icemaker is a bit odd, and I had to buy an additional shelf for the freezer side, for $75. but, the unit works well, even if everything is a bit lightly built.

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Kitchenaid Fridge

    |
    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Beautiful looking fridge. Doors don’t align well and the stainless shows smudges, difficult to clean.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Nice Attractive Refrigerator

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    After having this installed for several weeks, I can positively say this is a great refrigerator. I was a little apprehensive as I was going from a 25 Cu Ft french door style with drawers, but I found that with this being essentially a big open chest, it provides more usable room than the fancy looking one with all the extra compartments and the associated dividers that waste space. The ice maker works great, unlike the one in my previous fridge that had issues because it was mounted in the door of the refrigerator compartment and not the freezer. If you need ice dispensed from the door, I would strongly encourage getting a side-by-side just so that component can be in the freezer section to avoid problems with the ice freezing together and defrosting over and over causing the mechanism to jam up. Time will tell on the reliability of this unit, but I did buy an extended warranty for peace of mind. I'll update my review if things go bad, but I am very optimistic that this was a great purchase!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
Shopping Assistant
Learn more about Free Virtual Consultation

Start a free virtual consultation today.