Customer Ratings & Reviews

After much hand wring retiring our commercial fridge we opted for this Kitchenaide. Side by side model with the totally unnecessary ice maker and water fountain. Not as roomy but boy when you open the door the led lights simply dazzle. Like looking into the Pesrly Gates. Too early to judge. But it’s quiet and very bright.

LED lighting is amazing. The storage is surprisingly large. The vegetable pull out drawers are a bit on the smaller side. All the shelves and side shelves are adjustable. Plus you have the flexibility of having 4 to 5 shelves. The ice maker and water spout part of the fridge is large enough for large glasses. Water dispenser has a auto mated ounce calculator. The water pressure that comes out of the water dispenser is strong and powerful. You do not have to wait a long time to fill a glass of water. We are a family of four.

It has not beeb installed. Waiting for kitchen construction to be completed.

I’m in love with this fridge. It’s beautiful and matches all my kitchen aid appliances. It’s definitely worth the purchase!

We really wanted to like this refrigerator, but we have had nothing but issues. We have had the same part (thermastor) replaced 3 times. Twice under warranty and once we paid $300 to have it fixed. Neither Best Buy or Kitchenaid believe this refrigerator is a lemon even though the same part has been fixed 3 times in less than 2 years. Very disappointing. We also have water stains down the front of the frig from water running out of the water and ice dispensing area. I would not recommend this refrigerator to anyone.

All the units that I received had issues half of them with the same thing will never buy anything at that particular Best buy store

Horrible experience with Best buy outlet. Refrigerator isn’t working properly. Doors don’t close, installation was bad , doors uneven.

Doors don’t align. Thin panels. Drawer can’t get pulled out without making sure the door is really 180 deg

We got our fridge at a steal price (almost 50% off!) as it was an open box item, plus it was so hard to find a counter depth fridge. I don't know if I would have paid full price for it, but I do love it and the inside is so beautiful. You notice the difference once you open the doors and see the lighting, shelving, and overall materials used. As far as functionality goes, it has been running for about 3 months and the only thing we hear is ice maker going off once in a while, but that doesn't bother us. It's an ice maker for goodness sake! The shelving is a little tricky as you need to make sure it's placed correctly or else door may not shut properly, but we figured that out quickly thank goodness. We had thought there was something wrong with door and it turned out it was just some food sticking out slightly. I notice the food is always perfect temperature as our old fridge wasn't as cold as this one....what a difference! Freezer works amazing and overall I love the fridge. We decided to get the dishwasher and it truly makes the kitchen come together!

This fridge is so GREAT!! I was slightly worried about this fridge just because some of the reviews vs the samsung and LG fridges, but not anymore! This is 1000x nicer finish than I expected. The LED lights inside are amazing, the water dispenser and ice maker are great. I saw some complaints that the ice maker was loud, but this is only if its completely empty. I also saw some complaints that its loud, false, its whisper quiet, can't even hear it. The fridge handles are knuled stainless steel unlike the plastic handles of all the competitor fridges I looked at.

This is a great looking fridge with a nice “matte” Stainless Steel look. The inside though is nothing particularly special with no unique features, such as a special drawer with a temperature that you can modulate, but I knew that when I purchased it. The ice maker is great - with a large removable ‘bucket’ if you need quick access to it. The temperature read outs on the door only tell you what the temperature is set at... but not what the actual temperature is inside the fridge and freezer. But all of this is manageable, if it remains reliable. But within around 1.5 years of ownership, liquid started forming under the bottom drawer in a reddish brown color, which I later found out is rust forming and dripping down. Every so often, I have to wipe it up as it pools under the bottom drawer, but it has now resulted in permanent staining (see images). The ‘stainless steel’ accents on the drawers are also very poorly done - I just used disinfecting wipes and it took the alumiminum finish right off. Then after 3 years.. it just quit. No more cooling. My old GE Profile is still running in the basement after nearly 10 years. To the credit of the GE customer support team, they got someone out to me within 24-hours and identified the compressor as bad and needing replacing, which they would have parts for in another 3 business days. However, the permanent staining on the inside from rust is something I just ‘have to live with’. It makes the fridge look dirty and gross - not a place I want to put food into!

After much searching, both online and in stores, we decided on the KitchenAid 22.7 cu ft side by side. The refrigerator portion has more space than our previous side by side and has amazing lighting. The freezer works great! The ice maker is no louder than our previous refrigerator. All in all we have been happy with our purchase.

When picking out new appliances for our brand new home, we not only wanted something that had quality that matched up with the name, but a product that gave us a matching look that appealed to the eye of our room setup and entertaining. From the fridge, stove, dishwasher, all the way to the microwave, these KitchenAid products deliver on every aspect of what was expected. Effective, sharp looking, super quiet, and priced well for quality.

We had a French door bottom mount freezer/fridge previously! We were so excited to get our new refrigerator! We love the extra room we have for the freezer. I can finally grocery shop and not have to worry if all my frozen food will fit. The ice maker provides square cubes. I do wish the ice/ water feature would allow to fill a pitcher. The lights are super bright in the fridge and makes it easy to see what is all in the fridge!

I've had this refrigerator about 6 weeks. I haven't even taken the exterior plastic protective covering off as I am painting soon. It is spacious for a counter depth plus it runs quiet and is super cold.

I learned this from my last refrigerator purchase, a Samsung that literally died after 4 years. Paid about $1800 which I thought was a decent deal for a quality item. This did not turn out to be the case. This time we go with highly recommended Kitchen-Aid and pay over a thousand more. First impression is SOLID. One change we made was to go with a side-by-side instead of the freezer at the bottom. We like that better. In summary... plenty of space on both sides, love the ice maker, and overall quality seems to be there.

Have had this fridge for a month now. Compared to my past refrigerators it is super quiet, I measured it to be 42-43 decibels when in active cooling mode. It is a good size for my 2 person household, and buying Costco size produce, salad kits and freezer items. Yes, the plastic for the drawers seems thin/cheap and the drawer glides are definately not luxurious, but so far so good. The glides do seem to run more smoothly with the drawers loaded up rather than totally empty. Door shelf layout options do seem suboptimal. I plan on seeing if I can buy an extra shelf. Note: stainless doors are easy to get smudge free IF you wipe with the grain of the steel which on these is horizontal rather than vertical. As main kitchen is still under remodel, I haven’t yet connected the water and run the dispenser & ice maker. The doors came unlevel to each other by a quarter inch or more, and didn’t self-adjust under weight of food and ice in doors as mentioned in the manual but the Geek Squad came out and got them perfectly level a couple days after the delivery.

My husband and I bought KitchenAid Model: KRSC503ESS 22.7 cu. ft. counter depth side-by-side refrigerator approx. 4 months ago for our family of four. It replaced our 25 year old Whirlpool refrigerator that was still working. KitchenAid Model: KRSC503ESS has a terrific feature that is not available by any other brand and was a necessity for our space that is 36" wide with a wall on the freezer side. The doors are constructed just like a built-in refrigerator. When open, the doors protrude only slightly in width from the refrigerator cabinet. We never thought we would like the in-door ice/water dispenser as much as we do. The freezer is nice and large. The refrigerator is a good size. We like the bottle rack and always use it. The refrigerator is sleek, beautiful, and quiet. It is very easy to keep the stainless steel doors looking beautiful with stainless steel polish.

I hate to shop for appliances and this was out of necessity instead of a wish list. We had a 6 year old Kenmore Elite that I had despised since we bought it new, and it died. I was not about to try and repair (since I did not like it anyway) so we went shopping. Best Buy was having a sales event so we went there and narrowed it down to 3 units that fit our criteria: size, stainless, dependable and on the lower end of price. This fit all and the sale went quickly. Delivery was within 3 days and it FIT. PROS: It cools quickly, is quiet and has the ability to conform the space for our needs. CONS: it shows smudges and fingerprints more than I like but that option put it out of budget so trade off worked.

We replaced a GE Profile refrigerator that was about 15 years old. The GE refrigerator was a problem right from the start. We had to make repairs almost every year - problems with temperature control, ice, water freezing in the door and towards the end it was very loud. This refrigerator we have had for a little over 2 months and we absolutely love it. For the counter depth it is laid out in such a way that we feel that we have so much more usable space than we did with the GE counter depth. The lighting inside is GORGEOUS - it looks like a magazine. Plenty of room for drinks and food in the door and the inside space is very usable. The ice maker is great (LOVE the shape of the cubes) and the refrigerator is very quiet. Only downside is there is not temperature gauge for the inside temperature. I bought a refrigerator temperature and it seems to hold an excellent temperature range - keeping food nice and cold and the freezer is very stable. We are thrilled so far. Highly recommend!!!!