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Customer Ratings & Reviews

KitchenAid - 22.7 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Monochromatic Stainless-Steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 257 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 257 Reviews
  • Rating: 2 out of 5 stars

    Compressor quit after 3-years; leaking inside

    Posted
    BritCardo
    • My Best Buy® Elite MemberElite Member

    This is a great looking fridge with a nice “matte” Stainless Steel look. The inside though is nothing particularly special with no unique features, such as a special drawer with a temperature that you can modulate, but I knew that when I purchased it. The ice maker is great - with a large removable ‘bucket’ if you need quick access to it. The temperature read outs on the door only tell you what the temperature is set at... but not what the actual temperature is inside the fridge and freezer. But all of this is manageable, if it remains reliable. But within around 1.5 years of ownership, liquid started forming under the bottom drawer in a reddish brown color, which I later found out is rust forming and dripping down. Every so often, I have to wipe it up as it pools under the bottom drawer, but it has now resulted in permanent staining (see images). The ‘stainless steel’ accents on the drawers are also very poorly done - I just used disinfecting wipes and it took the alumiminum finish right off. Then after 3 years.. it just quit. No more cooling. My old GE Profile is still running in the basement after nearly 10 years. To the credit of the GE customer support team, they got someone out to me within 24-hours and identified the compressor as bad and needing replacing, which they would have parts for in another 3 business days. However, the permanent staining on the inside from rust is something I just ‘have to live with’. It makes the fridge look dirty and gross - not a place I want to put food into!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor performance

    Posted
    Annandale

    We have had continuous problems over the past 5 months that we have had this counter-depth side-by-side fridge/freezer (model KRSC503ESS). After about 2 months the appliance started making terrible noises. We had noticed that the freezer had been going through freeze thaw cycles to the extent that some of out food is completely thawed or hard as a rock. Other times the items on the top shelves of the freezer were soft and squishy and those on the bottom shelves were solidly frozen. On the refrigerator side of the appliance, ice formed behind the bottom drawers such that we were unable to open the drawers. Meanwhile, like the freezer, the items on the top shelves were barely colder than room temperature. We called a technician who came out to repair the appliance, who seemingly did so. He indicated that there was a sensor in the middle, right hand side of the fridge that needed to be un-blocked. So we re-arranged the shelving and have left that sensor with a wide berth. Since then we have continued to have temperature problems with items on the top shelves still at near room temperature (have had to throw out a lot of food), and ice forming behind the bottom drawers. I have had to remove ice behind those drawers twice now. And have since experimented by removing a bottom drawer completely in hopes that temperature balance/circulation would improve. We will either need to have a repair person come and service the unit every couple of months for the life of the product or hope that KitchenAid will replace the unit entirely with something that does work or reimburse us the cost of the appliance.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible fridge and even worse customer service

    Posted
    Sarah33
    • My Best Buy® Elite Plus MemberElite Plus Member

    My husband and I purchased this fridge in August. 4 months later the ice maker and water dispenser stopped working. We immediatly called Kitchenaid and they scheduled a technician to come out and diagnose the problem. In the meantime we noticed that the drip pan under the fridge was overflowing and spilled out over the pan and onto the floor creating damage to both the cabintry base around the fridge and the floor underneath. When the technicician came out he said that it was an issue he had never seen and needed to order a part that would take 2 weeks to come in (mind you we had already waited almost 2 weeks for the initial appointment). Fast forward to a few weeks after installing the part and yet again, the same thing happened. This time the water dispenser would go out randomly and come back on. We called Kitchenaid and they said they would send a tech out. They sent out the same guy who could not duplicate the problem on the spot so he procedeed to tell me basically it was our problem and he couldn't do anything. After going out several more times randomly since his visit in Feb, I called again today hoping to arrive at a better solution such as exchanging the fridge, and have once again been told that the most they can offer is to send a tech out. I would stay clear of this fridge as well as KitchenAid all together. Their customer service is HORRIBLE and the "conflict resolution manager" flat out said that they will waste more resrouces in repairing this new fridge rather than just standing behind the product and exchanging it.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Sarah33, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 2 out of 5 stars

    can't seem to get one that works!

    Posted
    vetteguy
    • My Best Buy® Elite Plus MemberElite Plus Member

    we are on our 3rd attempt of this model since 11/17! It is beautiful, no doubt, but apparently has manufacturing quality issues. First one delivered didn't cool at all and had to be replaced. 2nd one worked great about 7 months then began having an issue with the ice/water in door...sporadically, when the ice handle was depressed, water would shoot out the water side...a messy surprise. After a couple months of this, it became constant so we had to leave a cup sitting under the water spout to avoid a mess. Geek squad guys came out 3 times, threw parts at it, then finally gave up and replaced the fridge 3 months ago...we were all hoping the 3rd time would be the charm, but alas, it was not to be. Several weeks ago we noticed vegetables were freezing in the produce drawer; cheese in the mid drawer and milk on the top shelf actually spoiled...reached out to the geek squad again only the learn they no longer service any appliance made by whirlpool (not sure where that leaves the extended warranty we purchased, but will sort that out); whirlpool sent a local company out today who said it appeared there is a malfunctioning switch; he will order and hope it comes in this week. I do love the design, look and layout of the fridge, just wish we could get one that actually WORKS!! Our fridge space was built for the dimensions of this model so we have limited options. This is pretty pitiful considering this brand is considered 'top tier'. We have a 25+ year old Amana humming along in the garage that is more impressive than this! Get it together Whirlpool!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We are sorry to hear you were in need of a repair for your refrigerator. We are glad to hear your warranty was able to assist you in covering your repair for your refrigerator. If you are in need of any other assistance after your repair, feel free to email us at nar_customer_solutions@KitchenAid.com, with your name, address, phone number, model/serial number and a brief description of what you are experiencing. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Efficient + Sleek Design

    Posted
    HDliving
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We got our fridge at a steal price (almost 50% off!) as it was an open box item, plus it was so hard to find a counter depth fridge. I don't know if I would have paid full price for it, but I do love it and the inside is so beautiful. You notice the difference once you open the doors and see the lighting, shelving, and overall materials used. As far as functionality goes, it has been running for about 3 months and the only thing we hear is ice maker going off once in a while, but that doesn't bother us. It's an ice maker for goodness sake! The shelving is a little tricky as you need to make sure it's placed correctly or else door may not shut properly, but we figured that out quickly thank goodness. We had thought there was something wrong with door and it turned out it was just some food sticking out slightly. I notice the food is always perfect temperature as our old fridge wasn't as cold as this one....what a difference! Freezer works amazing and overall I love the fridge. We decided to get the dishwasher and it truly makes the kitchen come together!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So Far, so Good

    Posted
    Tom1397

    I have had this refrigerator for a couple of weeks. It replaced a refrigerator from another maker than failed after about 14 months, which itself was a replacement for a refrigerator from that same other maker that failed after about 3 years. Both of these other refrigerators developed leaks in the sealed system, so I was looking for a model that had a parts and labor warranty on the sealed system of at least 5 years. This KitchenAid comes with a relatively good warranty. The freezer section is about 13.5 inches wide and the trays in the freezer are about 13 inches deep, which is larger than some other models, which I like. The refrigerator is relatively quiet, but occasionally makes a faint high-pitched whirring sound, which I will have to get used to. My wife does not like the water dispenser in that the location of the spot where the water comes out is a little too close to the back, so water tends to be spilled a bit. All in all, we are happy with the refrigerator, but cannot judge durability until a few years from now.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Refrigerator

    Posted
    homeguy
    • Verified PurchaserVerified Purchase

    We replaced a GE Profile refrigerator that was about 15 years old. The GE refrigerator was a problem right from the start. We had to make repairs almost every year - problems with temperature control, ice, water freezing in the door and towards the end it was very loud. This refrigerator we have had for a little over 2 months and we absolutely love it. For the counter depth it is laid out in such a way that we feel that we have so much more usable space than we did with the GE counter depth. The lighting inside is GORGEOUS - it looks like a magazine. Plenty of room for drinks and food in the door and the inside space is very usable. The ice maker is great (LOVE the shape of the cubes) and the refrigerator is very quiet. Only downside is there is not temperature gauge for the inside temperature. I bought a refrigerator temperature and it seems to hold an excellent temperature range - keeping food nice and cold and the freezer is very stable. We are thrilled so far. Highly recommend!!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice Fridge at the beginning

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me first say this is a beautiful refridgerator. Unfortunately once a year was up and the warranty expired the problems began. Water slowly drips out of water dispenser 24/7 and runs down front of freezer door leaving stains on door and puddles on the floor. Apparently this is a common problem and you have to buy a special kit to even attempt a fix :(. Secondly the ice maker stopped dispensing ice due to a broken agitator at exactly 12 months and 2 weeks from the date I purchased. Thirdly the refrigerator does not cool to the temperature on the digital display. I bought a thermometer so that I could adjust the temperature inside the fridge properly. 37 degrees on display equals 45 degrees inside fridge. My old (12 years) Kenmore that I moved to the garage still works better than this kitchenaid, unfortunately it is not as pretty or it would be changing places.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    Diane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I bought KitchenAid Model: KRSC503ESS 22.7 cu. ft. counter depth side-by-side refrigerator approx. 4 months ago for our family of four. It replaced our 25 year old Whirlpool refrigerator that was still working. KitchenAid Model: KRSC503ESS has a terrific feature that is not available by any other brand and was a necessity for our space that is 36" wide with a wall on the freezer side. The doors are constructed just like a built-in refrigerator. When open, the doors protrude only slightly in width from the refrigerator cabinet. We never thought we would like the in-door ice/water dispenser as much as we do. The freezer is nice and large. The refrigerator is a good size. We like the bottle rack and always use it. The refrigerator is sleek, beautiful, and quiet. It is very easy to keep the stainless steel doors looking beautiful with stainless steel polish.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love how quiet it is!

    Posted
    AzBeeBuzz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Have had this fridge for a month now. Compared to my past refrigerators it is super quiet, I measured it to be 42-43 decibels when in active cooling mode. It is a good size for my 2 person household, and buying Costco size produce, salad kits and freezer items. Yes, the plastic for the drawers seems thin/cheap and the drawer glides are definately not luxurious, but so far so good. The glides do seem to run more smoothly with the drawers loaded up rather than totally empty. Door shelf layout options do seem suboptimal. I plan on seeing if I can buy an extra shelf. Note: stainless doors are easy to get smudge free IF you wipe with the grain of the steel which on these is horizontal rather than vertical. As main kitchen is still under remodel, I haven’t yet connected the water and run the dispenser & ice maker. The doors came unlevel to each other by a quarter inch or more, and didn’t self-adjust under weight of food and ice in doors as mentioned in the manual but the Geek Squad came out and got them perfectly level a couple days after the delivery.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'd actually recommend this refrigerator

    Posted
    nfw01
    • Verified PurchaserVerified Purchase

    Delivery people were great. They really were. This unit is a LOT smaller than my old one, and everything was made lighter, but they got it in place without hurting anything, it was only after letting it run for 24 hours, while removing all the packing tape, that I found out the crisper bin was broken and missing parts. Frigidaire, who makes KitchenAid, replaced it .... Best Buy, only referred me to them ... and along the way, I discovered that they started 40% off sale, the day after I bought this, but, no price adjustment, because, their "sale" price, $2200, was exactly what I paid, and ... the same as everyone else's "full" price, so - no help there either. Still, having said that. The icemaker is a bit odd, and I had to buy an additional shelf for the freezer side, for $75. but, the unit works well, even if everything is a bit lightly built.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator overall

    Posted
    DrG18
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Did a lot of research on cabinet depth refrigerators and this was one of the few that didn't have the freezer on the bottom (not a fan!). The lighting is so well placed and bright so you can easily find everything. Even though the cubic storage is slightly less than our last refrigerator, it is organized in a way that makes it feel more usable. My only complaint was the manufacturer over-filled the insulation in the doors so that it pushed out of the top right and left corners of the doors. Best Buy/Pacific Sales offered to replace the doors for us but we opted to get a "scratch and dent" discount instead and I used a utility knife to clean up the insulation so it is only noticeable if you look super close. Very satisfied with the customer service we received during the sale and after we had the issue. Thank you!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    This is a tough one

    Posted
    AlanMc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Technically there is nothing wrong with this refrigerator. It looks sleek, water/ice function is great, freezer is cold! Everything works as it should. Yet I kind of hate it! Due to door size in my kitchen I was forced into getting this counter depth unit, and it's just SMALL inside. I lost a few Cubic ft, which I didn't think would be such a big deal, but it's huge. Also the door storage is very awkward and the door shelves are only minimally adjustable so things I used to store on the door of my old refrigerator now take up the already limited shelf space. All because my door opening was 1/2 inch too narrow. On top of that the counter depth units are a lot more expensive for some reason

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the way this fridge looks

    Posted
    ToddS325
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far so good, I’ve only had it 3 weeks. Some guests I’ve had over have made comments about the looks of it. The led lights and the look of the inside are great. I didn’t give it 5 stars because the shelves are a pain in the butt to move and get set up initially, the top shelf where I’d normally put beer is about 1/2 too high to get the beer in comfortably and it can’t adjust lower to accommodate. The inside drawers are plastic like others but seem to be of a lower quality and given the price point I feel they should operate smoother and feel more structurally sound (drawer rail system with auto/slow close function perhaps). Some of the bins in the door depending on where positioned will interfere with the fridge drawers too...that wasn’t well thought out kitchen aid.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Deal, Great Refrigerator

    Posted
    guyLucky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Originally purchased the 5 Door KitchenAid for my new home then realized I didn't want 11" protruding from the encasement I upgraded in the kitchen. I decided on this one because it looked clean, had a classic design and the handles matched all the other products in my gourmet kitchen package. An added bonus was saving fourteen hundred dollars from the 5 door. Had the fridge about 2.5mths now. It cools great, Im managing with the space since its not the biggest. Though its on the smaller size of cubic feet, they've done a good job with storage. I like the door bins that are adjustable. In my last fridge there was no way anything could do in the doors other than small bottles or condiments. I love the size of the ice cubes (random, I know). Lastly, I chose this fridge because its a little taller than most fridges too- it fills in the encasement perfectly!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Problems with water dispenser.

    Posted
    Hayden
    • My Best Buy® MemberMember

    We have owned a similar kitchenAid model for three years. There's a flaw in the design of the base that catches water under the dispenser. It allows water to drain down inside the door and it also allows the water to stand and cause corrosion to begin forming on the parts. After three years my nice-looking stainless steel refrigerator has a large amount of corrosion all inside the dispenser area. I have a best buy extended warranty on the refrigerator and they will not fix it because they do not cover finish problems. The only way to repair the corrosion is to replace the door which is a $1200 part.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Surprised on the room inside.

    Posted
    Luv4mama
    • Verified PurchaserVerified Purchase

    LED lighting is amazing. The storage is surprisingly large. The vegetable pull out drawers are a bit on the smaller side. All the shelves and side shelves are adjustable. Plus you have the flexibility of having 4 to 5 shelves. The ice maker and water spout part of the fridge is large enough for large glasses. Water dispenser has a auto mated ounce calculator. The water pressure that comes out of the water dispenser is strong and powerful. You do not have to wait a long time to fill a glass of water. We are a family of four.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    KitchenAid Stainless Steel Refrigerator

    Posted
    CookLikeaChef
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The outside of the refrigerator is beautiful and sleek looking, however, the inside is very small. Great for a 2 person household, but I would not recommend it for a family of more than 2. The shelves and drawers are very small/short in length, so larger type products (e.g., from Costco) are hard to accommodate. We won't be buying the large jar of mayonnaise anymore :) Like the design of the ice maker on the freezer side of the refrigerator, but again the shelves are small and cozy. The refrigerator drawers are made with very light plastic just as an FYI. I've only had the product about a week, so no complaints so far. Everything seems to be working well. My delivery team was wonderful and no scratches to our marble floor. They also cleaned up after themselves. Overall, thumbs up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    High end, awesome, period

    Posted
    Sean
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fridge is so GREAT!! I was slightly worried about this fridge just because some of the reviews vs the samsung and LG fridges, but not anymore! This is 1000x nicer finish than I expected. The LED lights inside are amazing, the water dispenser and ice maker are great. I saw some complaints that the ice maker was loud, but this is only if its completely empty. I also saw some complaints that its loud, false, its whisper quiet, can't even hear it. The fridge handles are knuled stainless steel unlike the plastic handles of all the competitor fridges I looked at.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the looks of this!

    Posted
    jaws
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been waiting to get this for a long time. First started ordering new appliances 10/9/18 - shouldn't take 5 months. But it's finally here and looks great. This fridge would have a couple more jar containers and maybe another shelf, but I may look to see if I can order separately. And water tray on outside of door if pretty chincy and looks like it'll be hard to get water stains out of? But not a lot of selection in the only size that would fit in my kitchen.I think they need more women on the KitchenAide design team!

    I would recommend this to a friend