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Customer reviews

Rating 4.1 out of 5 stars with 367 reviews

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Rating by feature

  • Quality

    Rating 3.4 out of 5 stars

  • Value

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 367 reviews
  • Rated 4 out of 5 stars

    Nice box. Great delivery and install

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    Posted .

    After much hand wring retiring our commercial fridge we opted for this Kitchenaide. Side by side model with the totally unnecessary ice maker and water fountain. Not as roomy but boy when you open the door the led lights simply dazzle. Like looking into the Pesrly Gates. Too early to judge. But it’s quiet and very bright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprised on the room inside.

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    Posted .

    LED lighting is amazing. The storage is surprisingly large. The vegetable pull out drawers are a bit on the smaller side. All the shelves and side shelves are adjustable. Plus you have the flexibility of having 4 to 5 shelves. The ice maker and water spout part of the fridge is large enough for large glasses. Water dispenser has a auto mated ounce calculator. The water pressure that comes out of the water dispenser is strong and powerful. You do not have to wait a long time to fill a glass of water. We are a family of four.

    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Amazing fridge!

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    Posted .
    Owned for 3 weeks when reviewed.

    I’m in love with this fridge. It’s beautiful and matches all my kitchen aid appliances. It’s definitely worth the purchase!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good looking fridge, modern.

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    Posted .

    It has not beeb installed. Waiting for kitchen construction to be completed.

    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    I think we got a lemon- horrible product

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    Posted .
    Owned for 11 months when reviewed.

    We really wanted to like this refrigerator, but we have had nothing but issues. We have had the same part (thermastor) replaced 3 times. Twice under warranty and once we paid $300 to have it fixed. Neither Best Buy or Kitchenaid believe this refrigerator is a lemon even though the same part has been fixed 3 times in less than 2 years. Very disappointing. We also have water stains down the front of the frig from water running out of the water and ice dispensing area. I would not recommend this refrigerator to anyone.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Horrible refrigerator

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    Posted .
    Owned for 3 weeks when reviewed.

    Horrible experience with Best buy outlet. Refrigerator isn’t working properly. Doors don’t close, installation was bad , doors uneven.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Lmrruda, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Management was not very understanding did not care

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    Posted .
    Owned for 3 weeks when reviewed.

    All the units that I received had issues half of them with the same thing will never buy anything at that particular Best buy store

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Bruno10, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Stainless steel door panels are irregular

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    Posted .
    Owned for 1 month when reviewed.

    Doors don’t align. Thin panels. Drawer can’t get pulled out without making sure the door is really 180 deg

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Renhig27, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    High end, awesome, period

    Posted .

    This fridge is so GREAT!! I was slightly worried about this fridge just because some of the reviews vs the samsung and LG fridges, but not anymore! This is 1000x nicer finish than I expected. The LED lights inside are amazing, the water dispenser and ice maker are great. I saw some complaints that the ice maker was loud, but this is only if its completely empty. I also saw some complaints that its loud, false, its whisper quiet, can't even hear it. The fridge handles are knuled stainless steel unlike the plastic handles of all the competitor fridges I looked at.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Compressor quit after 3-years; leaking inside

    Posted .

    This is a great looking fridge with a nice “matte” Stainless Steel look. The inside though is nothing particularly special with no unique features, such as a special drawer with a temperature that you can modulate, but I knew that when I purchased it. The ice maker is great - with a large removable ‘bucket’ if you need quick access to it. The temperature read outs on the door only tell you what the temperature is set at... but not what the actual temperature is inside the fridge and freezer. But all of this is manageable, if it remains reliable. But within around 1.5 years of ownership, liquid started forming under the bottom drawer in a reddish brown color, which I later found out is rust forming and dripping down. Every so often, I have to wipe it up as it pools under the bottom drawer, but it has now resulted in permanent staining (see images). The ‘stainless steel’ accents on the drawers are also very poorly done - I just used disinfecting wipes and it took the alumiminum finish right off. Then after 3 years.. it just quit. No more cooling. My old GE Profile is still running in the basement after nearly 10 years. To the credit of the GE customer support team, they got someone out to me within 24-hours and identified the compressor as bad and needing replacing, which they would have parts for in another 3 business days. However, the permanent staining on the inside from rust is something I just ‘have to live with’. It makes the fridge look dirty and gross - not a place I want to put food into!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Efficient + Sleek Design

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    Posted .

    We got our fridge at a steal price (almost 50% off!) as it was an open box item, plus it was so hard to find a counter depth fridge. I don't know if I would have paid full price for it, but I do love it and the inside is so beautiful. You notice the difference once you open the doors and see the lighting, shelving, and overall materials used. As far as functionality goes, it has been running for about 3 months and the only thing we hear is ice maker going off once in a while, but that doesn't bother us. It's an ice maker for goodness sake! The shelving is a little tricky as you need to make sure it's placed correctly or else door may not shut properly, but we figured that out quickly thank goodness. We had thought there was something wrong with door and it turned out it was just some food sticking out slightly. I notice the food is always perfect temperature as our old fridge wasn't as cold as this one....what a difference! Freezer works amazing and overall I love the fridge. We decided to get the dishwasher and it truly makes the kitchen come together!

    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    falling apart after only a year. Cheap parts

    Posted .

    While the fridge seems to be cooling fine, it started falling apart after only a year. It started falling apart right after the warranty ended. it started with of the drawer fronts in the fridge. It snapped off and won't snap back on because the plastic part where it snaps in broke off. Then the SS finish on the front started showing streaks and stains that no cleaner has been able to remove. Then a basket in the freezer came off and when I went to put it back on it noticed the plastic piece that holds it up broke off completely, so there is no where for it to hang. Then then another basket came off, again with no where to hang it. With little freezer space and no part to order this is a huge disappointment. I'm sure the drawer front costs a fortune and the freezer can't be fixed. See Pics.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello KandB, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Quiet and cold

    Posted .

    I've had this refrigerator about 6 weeks. I haven't even taken the exterior plastic protective covering off as I am painting soon. It is spacious for a counter depth plus it runs quiet and is super cold.

    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice refrigerator and freezer. Horrid ice maker

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    Posted .
    Owned for 1 month when reviewed.

    The delivery was great. The next day was when I discovered the Ice maker. I purchased the KitchenAid because my KitchenAid had just died. I had my KitchenAid lasted 19 years and I had been so happy with it. The ice maker is unbelievable. Cannot believe Whirlpool let this out on the market. When ice is selected the maker starts grinding out the cubes. I do mean grinding. The ice shards start flying. The ice cubes are beyond small. They are so tiny they mostly just dilute any drinks they are added to. I have learned to hold the glass as close as possible to the top so there is less cleanup from shaved ice. Not sure who designed the new ice maker but felt that the unit has to be disassembled to turn off the ice maker. The 'old' maker I had only to lift the wire arm for turn off. This is something that I will be curious to know how many buyers are actually happy with this ice maker. I would guess anyone that has never owned an ice maker might think it was great just owning an ice maker. KitchenAid was the upper price but I had been so happy with my previous one, it was going to be worth the extra cost. Good news is that it is so bright inside both refrigerator and the freezer section. Delightful... Too bad the options were stainless steel or stainless steel.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .

    My husband and I bought KitchenAid Model: KRSC503ESS 22.7 cu. ft. counter depth side-by-side refrigerator approx. 4 months ago for our family of four. It replaced our 25 year old Whirlpool refrigerator that was still working. KitchenAid Model: KRSC503ESS has a terrific feature that is not available by any other brand and was a necessity for our space that is 36" wide with a wall on the freezer side. The doors are constructed just like a built-in refrigerator. When open, the doors protrude only slightly in width from the refrigerator cabinet. We never thought we would like the in-door ice/water dispenser as much as we do. The freezer is nice and large. The refrigerator is a good size. We like the bottle rack and always use it. The refrigerator is sleek, beautiful, and quiet. It is very easy to keep the stainless steel doors looking beautiful with stainless steel polish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love how quiet it is!

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    Posted .

    Have had this fridge for a month now. Compared to my past refrigerators it is super quiet, I measured it to be 42-43 decibels when in active cooling mode. It is a good size for my 2 person household, and buying Costco size produce, salad kits and freezer items. Yes, the plastic for the drawers seems thin/cheap and the drawer glides are definately not luxurious, but so far so good. The glides do seem to run more smoothly with the drawers loaded up rather than totally empty. Door shelf layout options do seem suboptimal. I plan on seeing if I can buy an extra shelf. Note: stainless doors are easy to get smudge free IF you wipe with the grain of the steel which on these is horizontal rather than vertical. As main kitchen is still under remodel, I haven’t yet connected the water and run the dispenser & ice maker. The doors came unlevel to each other by a quarter inch or more, and didn’t self-adjust under weight of food and ice in doors as mentioned in the manual but the Geek Squad came out and got them perfectly level a couple days after the delivery.

    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Overall an excellent purchase!

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    Posted .
    Owned for 1 month when reviewed.

    I hate to shop for appliances and this was out of necessity instead of a wish list. We had a 6 year old Kenmore Elite that I had despised since we bought it new, and it died. I was not about to try and repair (since I did not like it anyway) so we went shopping. Best Buy was having a sales event so we went there and narrowed it down to 3 units that fit our criteria: size, stainless, dependable and on the lower end of price. This fit all and the sale went quickly. Delivery was within 3 days and it FIT. PROS: It cools quickly, is quiet and has the ability to conform the space for our needs. CONS: it shows smudges and fingerprints more than I like but that option put it out of budget so trade off worked.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the way this fridge looks

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    Posted .

    So far so good, I’ve only had it 3 weeks. Some guests I’ve had over have made comments about the looks of it. The led lights and the look of the inside are great. I didn’t give it 5 stars because the shelves are a pain in the butt to move and get set up initially, the top shelf where I’d normally put beer is about 1/2 too high to get the beer in comfortably and it can’t adjust lower to accommodate. The inside drawers are plastic like others but seem to be of a lower quality and given the price point I feel they should operate smoother and feel more structurally sound (drawer rail system with auto/slow close function perhaps). Some of the bins in the door depending on where positioned will interfere with the fridge drawers too...that wasn’t well thought out kitchen aid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted .

    We replaced a GE Profile refrigerator that was about 15 years old. The GE refrigerator was a problem right from the start. We had to make repairs almost every year - problems with temperature control, ice, water freezing in the door and towards the end it was very loud. This refrigerator we have had for a little over 2 months and we absolutely love it. For the counter depth it is laid out in such a way that we feel that we have so much more usable space than we did with the GE counter depth. The lighting inside is GORGEOUS - it looks like a magazine. Plenty of room for drinks and food in the door and the inside space is very usable. The ice maker is great (LOVE the shape of the cubes) and the refrigerator is very quiet. Only downside is there is not temperature gauge for the inside temperature. I bought a refrigerator temperature and it seems to hold an excellent temperature range - keeping food nice and cold and the freezer is very stable. We are thrilled so far. Highly recommend!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    KitchenAid Stainless Steel Refrigerator

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    Posted .

    The outside of the refrigerator is beautiful and sleek looking, however, the inside is very small. Great for a 2 person household, but I would not recommend it for a family of more than 2. The shelves and drawers are very small/short in length, so larger type products (e.g., from Costco) are hard to accommodate. We won't be buying the large jar of mayonnaise anymore :) Like the design of the ice maker on the freezer side of the refrigerator, but again the shelves are small and cozy. The refrigerator drawers are made with very light plastic just as an FYI. I've only had the product about a week, so no complaints so far. Everything seems to be working well. My delivery team was wonderful and no scratches to our marble floor. They also cleaned up after themselves. Overall, thumbs up.

    I would recommend this to a friend

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