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Customer Ratings & Reviews

Your price for this item is $3,799.99
The comparable value price is $4,499.99

Customer reviews

Rating 3.9 out of 5 stars with 1260 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the spacious interior, attractive design, and appealing aesthetics of the 23.8 Cu. Ft. French Door Counter-Depth Refrigerator. Many appreciate the convenient size and the well-designed drawers and lighting. However, a significant number of customers reported issues with the ice maker and cooling system, along with concerns about the refrigerator's noise level and overall reliability. Some also felt the price was too high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,260 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    New Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the look, inside and out. Little tight on freezer space. But love the unit

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    What a fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a very nice fridge exactly what we were looking for, but it is to loud, that’s why I give it 4 stars.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Ever seen wood grain on the inside of a fridge?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know why people complain about this refrigerator making a lot of noise. Their bedroom must be really close to their kitchen. I love this refrigerator for its sleek look, soft close drawers, and the double fridge space filter. The only downside to this fridge might be that I wouldn’t consider it a “big family fridge”. It’s a little light on the cubic inches of storage but once you start using it you get to know what arrangements work best. I’d still buy it again just to smile when I open it, haha!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the price point, would expect slightly better levels of fit/finish (drawers should slide more smoothly, should latch down on their slides better). Looks good, interior looks nice.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Extended Warranty is *(**(

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great BUT the compressor is now making a loud noise. I have the extended warranty. Best Buy requires a service fee and pay for repairs on unity. This is not a warranty, this is a paid service plan. Very disappointed with my Kitchenaid fridge and Best Buy.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful inside and out. Delivery guy were very nice. When I first was looking at it I was thinking it would be start on the cubic footage but it has a nice affective use of space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with this fridge. It looks amazing. The wood in it is very classy. Very spacious for the size. It's just perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Way overpriced for poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator in march 2020 and the installation went smoothly. The refrigerator began not cooling in the main compartment Sept of 2021. The extended warranty people are almost impossible to contact after your one year expires. They order parts that never come. KitchenAid should be avoided as their quality and followup is non-existent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this product 5 stars, but my husband and I bought it as an open box and didn’t notice a dent on one of the doors. However, it works great and we’re still happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Best refrigerator for a small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Well lit and has room for everything. I love the small ice cubes from the ice maker. Quick freeze keeps frozen food well frozen. Very Quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Lighting

    Rated 5 out of 5 stars

    Beautiful refigerator. Perfect match with our kitc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new refigerator is black stainless, perfect match to our expresso kitchen cabinet. LED interior lighting is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great! Love the look of it and the best part is the size of it, all this combine with the quality of KitchedAid.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. I replaced a 20 year old Kitchen Aid with this unit. The only reservation I have is the when the icemaker refills with water, it makes a loud eerie noise.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Everything is good except the ice maker wont last

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good except the ice maker wont last Long. Idk but the warranty doesn’t cover that, weird.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing customer service as always! We love Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Lighting, Overall performance

    Rated 5 out of 5 stars

    Amazing fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This beautiful kitchen Aid fridge is awesome, all details like led lights, soft close drawers. 5 stars fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Love my Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wood accents inside. More room than I thought could fit. My first kitchenaid lasted over 16 years, so I purchased another and couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Attractive Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Like the size and shape of ice cubes. Matches our other kitchenaide appliances in our kitchen. Just two of us so don’t need a huge amount of storage. Liked the size and look of the counter depth. We’ve only had it for two days.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is absolutely beautiful! We have had this fridge for approximately 1.5 months. The interior lighting makes the food more appetizing, easy to visualize, wood pull out tray is perfect for flat but oversized food products so it doesn't take up much space. The best part is I can refill my water bottle or get ice while the other door is open, make multitasking possible between my wife and I. Only downside is that the drawer fridge is a bit narrow.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Look is deceiving

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge disappointment. Looks beautiful, but the inside quality is like cheap plastic. Shelves not adjustable milk cartons or any containers that high do not fit. Freezer - ice cream soft when set on zero, needs to be -5 or colder. Freezer door heavy, does not slide in normal-like unless pushed hard, or will stay ajar and melt contents.

    No, I would not recommend this to a friend
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