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Customer Ratings & Reviews

Your price for this item is $2,024.99

Customer rating

Rating 4.4 out of 5 stars with 133 reviews

87%would recommend to a friend.
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87%
would recommend to a friend
Page 1 Showing 1-20 of 133 reviews
  • Rated 4 out of 5 stars

    Stylish and Functional

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Noise

    I wanted a refrigerator without a water dispenser since they take up so much space and I live alone. I like that there is a water dispenser for guests and that it is discreet. I also do not use ice and this comes with one. Again it is a nice convenience for guests. The ice maker is rather loud. So I am glad I won't be using it often. I make sure to let it make ice all day so that at night there is no noise. The interior space is generous and very pleasing to look at The large horizontal drawer lid is self opening/closing. That is a nice surprise and delight.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality control for pricey appliance.

    |
    Posted .
    Cons mentioned:
    Price, Shelving

    Even considering this fridge is just a higher priced, rebadged version of a lower-end Whirlpool, I was expecting better quality control. On day one, I noticed a dent in the door, which could be from shipment or delivery, but I also found a sizable dent in the freezer liner just inside the door, insulation peaking out from the top of the fridge to the point where the plastic trim on the top is lifting, and the right fridge door's bottom hinge is already showing stress on the plastic cover. The shelf design is very poor too. I had an early Whirlpool/Amana bottom freezer unit at my old house with similar shelving in the fridge and never had a problem adjusting them. Removing the shelves in this unit will either cause you to hit the light dome in the front if the shelf is too high, or will not sit right because the outer rail on both sides does not extend low enough to go past the third notch from the bottom. This quality control and lack of attention to basic detail is something you'd expect from it's $1200 Whirlpool twin, but not an $1800 KitchenAid fridge. Premium pricing does not equal a premium product when it comes to Whirlpool. Very sad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced, poor quality.

    Posted .
    Cons mentioned:
    Easy to open, Noise, Price

    We have relocated a lot and have had many.. many refrigerators. This was a replacement for a Samsung the movers damaged. This kitchen aide model is very noisy, I can hear it running from across the house, Fruit/veg doors do not close correctly. It rolls forward easily when you just attempt to open doors. I have to push this fridge backwards while opening the freezer so it doesn’t roll right out into my head. What we originally thought were some dirt or grease marks inside are scuff marks/scratches. (Had it since yesterday geek squad put it together) Large direction stickers for water stuck to inside do not pull off cleanly and leave a nasty sticky mess. We expected much more from Kitchen aide and it feels cheaply made.. extremely disappointed.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Dear Hale:

      Thank you for your review.

      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID Hale, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rated 5 out of 5 stars

    Love it!

    Posted .
    Pros mentioned:
    Interior

    With no reviews and only one picture we had to buy this sight unseen. They only allow two photos so I included one of the inside and one of the door handle. The top and sides have a textured material and the front is smooth and reflective. Both are magnetic. The handles are cylindrical and have a mesh diamond pattern. The bottom of the freezer and the door shelves have removable trays for easy cleaning. The ice tray is easily accessible and works great. A couple surprise bonuses for us were the water dispenser inside the fridge, a wine bottle holder and the control buttons. We love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome!

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I am enjoying my frig. Very attractive. Easy to keep clean. However, it does tends to get a little too loud.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced 10 yr old kitchenaid with this

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    This refrigerator is much lighter weight than the one I just removed. None of the parts from the other one are interchangeable with this one either. Time will tell.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

    |
    Posted .

    While it was a nightmare to get delivered, this Fridge is awesome. I really love the look, and how it keeps my veggies and fruits fresher longer. I had left on a 2-week trip, and accidently left some veggies in the fresh keeper drawer. I was surprised to find zucchini and romaine lettuce STILL fresh! WOW!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love the big ice tray. We don't run out of ice when company comes over anymore. Does seem lighter than I expected, but everything is working perfectly roughly four months in. Very happy with it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid fridge for the money.

    |
    Posted .

    Solid fridge, made by Whirlpool. Replaces a 12 yr old Amana, also made by Whirlpool. Some plastic parts inside that aren't super sturdy but this one's better made than the old one I think. They're easier to work on than LG's or Samsung's, according to my repair guy. Definitely not a Sub Zero but definitely not 10 grand either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Courteous and efficient delivery personnel. Equipment use was explained and demonstrated. Refrigerator is in excellent working operation. We are very pleased with this product. Kitchen Aide products are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    |
    Posted .

    It’s been about a month with this refrigerator. We opted for this because of all the problems external water/ice dispensers have. There is a filetered water dispenser inside the left side door and an internal ice maker. Plenty of customization options with shelving. The crisper drawer comes with a fruit preserver. The only negative so far is that finger prints are easily noticeable on the stainless steel (guess that is the case with most stainless steel across brands).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my new fridge

    |
    Posted .

    I love the space this refrigerator provides and although when delivered I had a brief moment regretting buying the white with stainless handles, I love them now and having enjoy having modern appliances that are not the standard all stainless steel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    |
    Posted .

    Love my new refrigerator. BB matched the best local price. Sales person helped us this one for long lasting qualities, less repairs. Lots of room! Can see contents better. No more spoiled food hiding in the back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems OK, had to wait forever for delivery

    |
    Posted .

    It took a few days to get it set so that the food in the back didn't freeze. The freezer compartment is small, but pulls out, so you can at least reach the stuff in the back. I wanted a finish other than stainless steel (almond/white) but it wasn't available. You also have to open both doors to get the stuff in the bottom of the fridge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead After 5.5 Years

    Posted .

    We own the previous model to this. In 5.5 years, we have had approximately 7+ service calls. Four of those calls have been since the Fall of 2017. And three of those four were for the same issue regarding the fan. Five days ago, the the freezer temp started going from zero degrees to 8+ degrees and the refrigerator is fluctuating from 38 degrees to 60+ degrees. There is a leak in the system and it is requiring one, if not two parts. I had purchased an additional 1 year warranty in January, 2018. I called Best Buy 5 days ago to set up a repair. They sent a contracted company out to look at it 2 days later. Two days after that, I phoned the contracted provider to check the status of the repair, replacement, whatever. I was told that Best Buy would be ordering the parts and I would hear from them (or whatever division is working on this repair). I then called Best Buy Open Claims and was told that I was set up for a repair FOUR days from now. This is totally unacceptable to be without a refrigerator for NINE days. I also should have been more diligent in reading Consumer reviews of Best and Worst refrigerators to purchase. Now that I am taking the time, I see that Whirlpool and KitchenAid are the two Brands most prone to repairs. My refrigerator repairs never fell under the time frame of it being labeled a lemon. So I cannot recommend this brand of refrigerator and I am more than unhappy with the customer service that I have received from Best Buy regarding this repair. When I have voiced my opinion on the phone with customer service, I basically received no response to my statement. Reading the reviews on Best Buy's website, everyone loves their appliances that that they just bought or have owned for a few months. Look for the reviews from the people that have owned the appliances for a period of time to get an accurate picture.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Dear NickiB:

      Thank you for your review.

      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID NickiB, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rated 5 out of 5 stars

    Outstanding purchase

    |
    Posted .

    Old fridge died. We had already researched this one and it has met or exceeded all of our expectations. It's very quiet and the space in both compartments is much better than the old side by side we had. Great value for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the fridge!

    |
    Posted .

    Really like my new refrigerator. The only complaint I have is that the inside water dispenser sometimes drips, but it sure beats having the mess of a dispenser on the outside!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    |
    Posted .

    This fridge was perfect for us. Ice maker and water dispenser on the inside....no front door access for our toddler to exploit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent buy

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The crew that delivered was very professional and did an excellent job.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps it cool

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This fridge has adjustable shelving and a large family freezer.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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