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Customer rating

Rating 4.4 out of 5 stars with 1004 reviews

89%would recommend to a friend.
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89%
would recommend to a friend
Page 1 Showing 1-20 of 1,004 reviews
  • Rated 4 out of 5 stars

    Good Fridge, but Pricey & Low Ice Output

    |
    Posted .
    Pros mentioned:
    Design, Doors, Freezer
    Cons mentioned:
    Ice maker, Water dispenser

    Lots of folks have already provided really nice, thorough reviews of this fridge. It is a good fridge, but I wish we had fewer complaints about it based on the cost. Most are minor, but at this price point, any complaint seems amplified. Number 1 is the very poor ice output. We have to keep it on max ice constantly and my husband is the only person in the house who uses the ice. This is disappointing and frustrates him constantly. He complains he is now on "ice rations". Also, the little tray in the water dispenser area fits very poorly and falls out constantly. There is no actual latch or other mechanism to keep it in place. My husband ended up putting some velcro strips down to hold it in place. The chrome handles are an odd design element for a black stainless fridge. This was a consideration for us in the purchase process and ultimately, we decided to just remedy this ourselves. We took the handles (which are not assembled onto the fridge at delivery) to a local certified cerakote applicator. They now look amazing and are no longer an inconsistent element against the black stainless. It is now sleek and beautiful; how it should have looked to begin with! See attached pics. We went from a side-by-side fridge to this French door design. We really like it overall but were surprised by the persistent challenge of storing taller items, which is not a factor with a side-by-side design. There is such limited space for taller things! We ended up entirely removing one of the shelves, something other reviewers have noted as well. This helped us achieve a more usable layout. The fit and finish of the fridge are excellent. The black stainless is beautiful and the gray interior is quite nice. We really like the soft-close doors and the 3 drawer freezer section is excellent - very easy to keep organized. It is easy to clean. On balance, we like most things about this fridge. The ice maker is the only major drawback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely & Functionally Efficient Frig

    |
    Posted .
    Pros mentioned:
    Capacity, Design, Drawers
    Cons mentioned:
    Easy to open, Ice maker

    Dazzling platinum interior with great lighting! Bought this beautiful refrigerator in November just before Thanksgiving and have loved the depth of shelves as well as width of shelving compared to our old side by side refrigerator. I only gave 4 stars in my rating on the KitchenAid website, but now that I’ve used the refrigerator a little longer, I’m bumping my rating up to 5 stars on this website. This refrigerator is very deep and holds more than you would think. We had a fresh turkey, ham, and all the other fixings that were easily stored for our holiday feasting pleasure. The separate drawers for keeping our deli/cheese/butter organized and my veggies fresh (love the filters included w/attachments for different compartments) are absolutely a plus. It's been great to open only the drawers for our dairy products and veggies, rather than the larger compartment - seems to really keep everything fresh longer with enough organizational options to suit different uses over time (adjustable settings on the drawers). I also like the auto-fill feature for measuring out water for our kettle and other cooking needs. Although I had some misgivings about the short space for the door shelves on the right side, the space was adjustable and with the middle shelf now being used as our taller item shelf, it has worked out fine after all. The refrigerator meets our needs with such an elegant visual appeal! My only negative view involves one small design issue: the opening "button" for the ice maker is very hard to actually open and a bit inferior compared to all other components. However, perhaps I just need to get use to using it. Overall, this is a small thing compared to how much we love our new frig!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy - Stopped Cooling after 1 year

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Beware, this refrigerator is an expensive piece of junk. Purchased 1-1/2 years ago for new kitchen remodel and started using little over a year ago and already has stopped cooling twice. First tech. replaced control board and damper control. Now less than two months later, stopped cooling again. Geek squad has been great, however, you end up having to wait over a week for a technician to come out, so without a refrigerator twice now for over a weeks. Do not buy this fridge.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello mdaandeson, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Absolutely love this new refrigerator!! ❤️

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Love, love, love it. It matches the rest of our appliances and Kitchen Aid never disappoints.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's been over a year and we still love it!

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We haven't had any problems with our beautiful refrigerator.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Totally upset

    |
    Posted .

    I purchased an "excellent condition" KitchenAid. When I picked it up it was totally professionally wrapped so I didnt look inside. When I finally had it installed and we opened the wrapping we were shocked at the condition. Not only were shelves broken but there were food and liquid stains in the drawers! Still have not received response from Best Buy!!!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Curt, we're sorry to hear this. We would like to discuss this further with you. Please email us at NAR_Customer_Solutions@KitchenAid.com at your earliest convenience with your review, name, address, a phone number and best time to reach you along with your model and serial number.
      Thank you
      Social Care Team KitchenAidBrand

  • Rated 3 out of 5 stars

    Beautiful refrigerator, but it has some flaws

    |
    Posted .
    Pros mentioned:
    Capacity, Design, Drawers

    My wife begged for this fridge and mainly for a few reasons, 0) it was more beautiful than the Rock, 1) it had the daylight LED lights on the interior, 2) it had really cool looking sliding drawers on the inside, and 3) it had two extra middle slide out drawers that our kids each claimed as their own (because kids are selfish like that). However, I'm a bit more critical of it. First of all, the fridge had to sacrifice space in the "main cabin", if you will, and you can get a jug of milk and a 2 liter of soda in there but that is about it when it comes to large items. I will admit it is a beautiful looking fridge but honestly I am not sure of it's usefulness in our practical every days lives. I'm sure my wife would rush to the fridge's defense but I'm seeing down the road into my crystal ball that this model isn't the most practical use of the space. For instance, the two slide out drawers have little use to me unless you have kids like mine who each want their own drawer for their own snacks and random junk (I won't be surprised to find legos and poor frost bitten grasshoppers in there from my son...) then I'm just not so sure what the good of them would be. The freezer pull out drawer seems big at first but after filling it up with a few things I'm seeing a lack of useable space due to the three sliding drawers in the pull out freezer drawer. All those drawers/shelves take up valuable space! Also, the unit that was delivered to me had a full on freak out meltdown (poltergeist style) and the LED panel went haywire like a toddler ghost was sitting there pressing all the buttons making the thing freak out (and freak me out in the process). When it was first delivered the water dispenser was wonky and the water came out of the panel itself and not just the water spigot like a properly engineered water dispenser should. So I think the water dorked up the electronics and later in the night, as I was sleeping, the thing was doing unspeakable evil things. Thank the good Lord my dog woke me up. At first I was mad at the dog for waking me, but when I got up to go yell at the dog I found a frigging river of water streaming from the dispenser!! I yelled for my wife to come see the mayhem at 12:30am in the morning and banged on the panel to make it stop. It took three full adult size towels to soak up all the water from what I am now calling the "great flood". I turned the water off at the wall after that nonsense. I called BestBuy and told them to get that haunted refrigerator out of my new house and send me a new unit (which is scheduled for delivery next week). I will say that BestBuy was very responsive in settling this issue and making things right so in that regard I'm pleased.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bigger that the other one I gad! So pretty!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I am enjoying my new refrigerator! Still learning to organize what goes where!

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!!!

    |
    Posted .

    This refrigerator so far has been great. It’s nice and cold. I love the water dispenser. You just set the ounces you want and it will dispense without holding the glass.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Continues to break

    |
    Posted .

    Bought 3 years ago along with a Kitchenaid dishwasher (also a mistake). Ice continues to build up in the freezer. Had Kitchenaid Repair out; dude said close the door and charged us $75 for that wisdom. Now we live with this thing that won't close DAILY due to ice build up, meaning we have to take a knife out and DAILY chip out the ice or the freezer door will not close. Will never buy kitchenaid again.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Emily, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (Emily), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rated 5 out of 5 stars

    Super refrigerator

    |
    Posted .

    Super refrigerator which is not in Europe so I bought it in miami oline and shipped to germany

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horribly disappointed at every step

    Posted .
    Pros mentioned:
    Design, Doors
    Cons mentioned:
    Easy to open, Noise

    The Fridge: We were so excited for this fridge to be delivered. It is simply a beautiful piece of equipment looking at the store model. The fridge we received however was a picture of horribly quality assurance procedures and sub-standard materials being used. Definitely disappointed in the craftsmanship of this pricey fridge. 1. The doors of the fridge look like they were filled with too much insulation and never finished. (Picture attached) There is a gap in spots on the top of each door where you can see that the doors just aren't finished. 2. The middle drawer in freezer is cracked and when it opens and closes makes a horrible screeching sound. 3. There is scratches all over the plastic covers that go over the small area inside the fridge. 4. Random places inside the fridge you can see insulation coming out of the seams 5. Tiny dent on door (This could have happened in delivery however) 6. This fridge is loud! There is a series of hums, rattles, whirls and squeaks. Most that are listed in the manual as "normal and expected". 7. The crushed ice feature is horribly lacking. It is slow and seizes up after a few pieces of ice. You then have to dispense whole ice to correct it and start again for the same thing to happen. The delivery process: I didn't base my rating off of this portion but I felt it worth sharing. 1. A 12 hour window for delivery is horrendous to try to plan around. Our first appointment on Tuesday we weren't notified until 9:40PM on Monday night that someone would be out between 5-7PM on the delivery day. 2. They waited until 4:45PM on our delivery date to tell us they couldn't deliver on that day because it had rained. They said we would be added to the schedule on Wednesday and called with a new time. 3. On Wednesday we found out we were never rescheduled and now had to wait until Friday for someone to come out. 4. On Friday we got a call and was told they would be there between 10-10:30AM with our fridge. 5. At 1:47PM they showed up. They damaged our door jam on both sides. One with the fridge coming in and one side from the delivery person removing the bolt in the door to take it off the hinges. They told of us neither of these damaged areas and we found them right after they left. The resolution: Best Buy cannot deliver a replacement fridge for 3 1/2 weeks now. We had this option or be compensated to take the damaged one. The more we thought about it, the more we realized that the replacement fridge would likely have the same quality issues and will be cancelling our order today and asking for them to come and take this one back. Will start the process again to find a well-made, function filled fridge. One good note was the salesperson who while all of this was out of his control was kind and understanding and really tried to do everything they could to find us a resolution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator and door concept

    |
    Posted .
    Pros mentioned:
    Doors, Freezer
    Cons mentioned:
    Easy to open

    The doors open separately so you limit cold loss. The freezer section is closed at the bottom to also prevent loss of cold air and there is great convenience in the two upper freezer shelves. I keep steaks and meats with standard cut into upper slider and bags of frozen vegetables in the next slider and roasts, chicken, etc in the bottom of the freezer. Just above the freezer is a temperature controlled drawer for defrosting your meats for next day cooking. There are several other settings on the same defrost drawer to suit it to other tasks. It’s nice having a ice maker/water dispenser again. My last refrigerator was a GE and it lasted half the life of the refrigerator. My last fridge the lighting quit about a month after I bought it new. My new Kitchen Aid has wonderful lighting absolutely everywhere, so bright nothing gets hidden. Wonderful product and well engineered.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too many issues

    Posted .

    Less than 1 year old, trouble with ice dispenser, it got replace within 1 month stop working. It is expensive to replace water filters every 6 months. Now it has been dripping water behind the drawers and no more warranty to buy an extended warranty they want $757 for 3 years. I have another refrigerator that it’s 8 years old with zero issues. They refrigerator looks nice but I don’t recommend it,

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Susie, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Love the design of this refrigerator

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Drawers, Freezer

    We love this refrigerator. It is very well designed. It is also .1 cubic foot smaller than my old refrigerator, but seems twice as large. I can’t express how glad I am we did it. I love KitchenAid. Love the drawers in the freezer. I can fit so much more in it with the 2 inner drawers. Great job!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love refrigerator

    |
    Posted .
    Pros mentioned:
    Capacity, Drawers, Freezer

    I love my new refrigerator, its spacious and i love the features of the product. It has a lot of room. In the freezer and i love the fact that the drawers are the self closing drawers and the greatest thing of all is that it doesn't hold fingerprints on the outside.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

    |
    Posted .
    Pros mentioned:
    Capacity, Freezer

    When I saw this in the store refrigerator was shocked by her beauty. Many storage drawers a spacious freezer. LED lighting is good, I love the individual light on the tablets. The color of the interior is charming. Eventhough I decided to buy my stove was Samsung. It was the perfect refrigerator to my large family. All that changed when making my first purchase of supermarket. It has three levels but two are too small. There is not a comfortable level to store containers of juices, their tablets only be configured in a way. I had to change the sizes of items that fit on the tablets. At the door where the ice basket is not enough to keep a bottle of ketchup space. Not much room for several different meals. Its exterior Stainless Steel material is of poor quality, I have a constant struggle with mold. It is stain very easily. It has two drawers in the center which came uneven and can not be fixed. The freezer is spacious but does frost. The handle of the freezer for no apparent reason detachment. In conclusion I would not recommend it for a large family like mine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

    |
    Posted .
    Pros mentioned:
    Design
    Cons mentioned:
    Ice maker, Noise

    Looks great but that's it. Leaks from the ice maker, water puddles on freezer gasket, loud ice maker. Not a lot of room in freezer. Drawers are not very deep.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Debi, we thank you for your review and are sorry to hear of the concerns you're having with your KitchenAid® Refrigerator. We would like to look further into this for you. Please email us at NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. KitchenAidBrand

  • Rated 5 out of 5 stars

    I love my new kitchen aid do roomy and perfect

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Doors

    This is the best refrigerator I’ve ever had stats very nice and cold also makes ice and has water in door that I can lock if my little kids cone over . Just love it

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic Fridge

    |
    Posted .
    Pros mentioned:
    Design

    So I had been eyeballing this fridge for the last year, watching sales prices and just overall daydreaming about it. We finally decided to get it when another one of our appliances broke. It wasn't on sale and was quite expensive. When it was delivered, the doors had to be removed to get in the house and after a week of using it, I just didn't feel like the doors were sealing properly. When the delivery guys came back to deliver the other appliance, they checked it out for me (as recommended by geek squad) and they agreed, it wasn't sealing. So we had to have it exchanged out. Immediately you could notice a difference and that the first fridge must have been defective from the start. I absolutely love this fridge and the design extras! The only real complaint is that on the side of each shelf there is a notch outward making it impossible to align two shelves next to each other. It actually makes it very difficult to create a lot of space this way and so we removed one shelf. Instead we are now only using 3 of the 4 shelves which allows tons of space. **Also, my suggestion to anyone expecting delivery of this fridge to be VERY careful taking shrinkwrap off because they shrink wrap the shelves upside down so they fall immediately if you are not extremely careful. It will shatter and you will have glass everywhere (speaking from experience with the first delivery).

    I would recommend this to a friend
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