Customer Ratings & Reviews

My wife begged for this fridge and mainly for a few reasons, 0) it was more beautiful than the Rock, 1) it had the daylight LED lights on the interior, 2) it had really cool looking sliding drawers on the inside, and 3) it had two extra middle slide out drawers that our kids each claimed as their own (because kids are selfish like that). However, I'm a bit more critical of it. First of all, the fridge had to sacrifice space in the "main cabin", if you will, and you can get a jug of milk and a 2 liter of soda in there but that is about it when it comes to large items. I will admit it is a beautiful looking fridge but honestly I am not sure of it's usefulness in our practical every days lives. I'm sure my wife would rush to the fridge's defense but I'm seeing down the road into my crystal ball that this model isn't the most practical use of the space. For instance, the two slide out drawers have little use to me unless you have kids like mine who each want their own drawer for their own snacks and random junk (I won't be surprised to find legos and poor frost bitten grasshoppers in there from my son...) then I'm just not so sure what the good of them would be. The freezer pull out drawer seems big at first but after filling it up with a few things I'm seeing a lack of useable space due to the three sliding drawers in the pull out freezer drawer. All those drawers/shelves take up valuable space! Also, the unit that was delivered to me had a full on freak out meltdown (poltergeist style) and the LED panel went haywire like a toddler ghost was sitting there pressing all the buttons making the thing freak out (and freak me out in the process). When it was first delivered the water dispenser was wonky and the water came out of the panel itself and not just the water spigot like a properly engineered water dispenser should. So I think the water dorked up the electronics and later in the night, as I was sleeping, the thing was doing unspeakable evil things. Thank the good Lord my dog woke me up. At first I was mad at the dog for waking me, but when I got up to go yell at the dog I found a frigging river of water streaming from the dispenser!! I yelled for my wife to come see the mayhem at 12:30am in the morning and banged on the panel to make it stop. It took three full adult size towels to soak up all the water from what I am now calling the "great flood". I turned the water off at the wall after that nonsense. I called BestBuy and told them to get that haunted refrigerator out of my new house and send me a new unit (which is scheduled for delivery next week). I will say that BestBuy was very responsive in settling this issue and making things right so in that regard I'm pleased.

Dazzling platinum interior with great lighting! Bought this beautiful refrigerator in November just before Thanksgiving and have loved the depth of shelves as well as width of shelving compared to our old side by side refrigerator. I only gave 4 stars in my rating on the KitchenAid website, but now that I’ve used the refrigerator a little longer, I’m bumping my rating up to 5 stars on this website. This refrigerator is very deep and holds more than you would think. We had a fresh turkey, ham, and all the other fixings that were easily stored for our holiday feasting pleasure. The separate drawers for keeping our deli/cheese/butter organized and my veggies fresh (love the filters included w/attachments for different compartments) are absolutely a plus. It's been great to open only the drawers for our dairy products and veggies, rather than the larger compartment - seems to really keep everything fresh longer with enough organizational options to suit different uses over time (adjustable settings on the drawers). I also like the auto-fill feature for measuring out water for our kettle and other cooking needs. Although I had some misgivings about the short space for the door shelves on the right side, the space was adjustable and with the middle shelf now being used as our taller item shelf, it has worked out fine after all. The refrigerator meets our needs with such an elegant visual appeal! My only negative view involves one small design issue: the opening "button" for the ice maker is very hard to actually open and a bit inferior compared to all other components. However, perhaps I just need to get use to using it. Overall, this is a small thing compared to how much we love our new frig!

The WOW factor is definitely there but this fridge does have some drawbacks/things to get use to. Replaced 13 YO Samsung FrenchDoor FF that was working fine but drove us nuts with not enough ice production, incandescent lighting, dents and finger prints in SS that required frequent cleaning. Have been using this one just over a week and SS print-shield finish is great, ice production is surprisingly good, love the LED lighting, interior seems bigger than previous same size fridge and the drawers offer great organization options. The cons the ice maker on the left drawer kills all storage on the inside of that door, BUT with no icemaker inside you get more shelf space so that is kind of a wash. We use to put a gallon of milk and a gallon of OJ on the inside right door on one shelf but this fridge can only accommodate one per shelf and the spacing is tight so getting them in/out is a pain. Had to adapt by using the sliding shelf inside to free up space for tall stuff like milk/juice/soda. The lighting in the fridge is awesome but the lighting in the freezer is hidden/too far inside to be useful. I read and contribute to reviews a lot so I was concerned about the negatives on this fridge. Most to me appear to be from 2016 the year I think they started production, the more recent reviews are more positive making me think/hope they solved quality issues. I spent a lot of time aligning the doors/drawer faces to get it looking perfect. I do feel like it runs a lot/all of the time....I believe newer variable speed compressors will do this, so should not be a huge energy hog, but their energy star rating does show it consumes a lot of energy/year. The auto close doors are a nice feature but to get inside to the left side shelves you have to swing the door wide open to get around the ice maker and the auto close feature doesn't work if door is left open beyond 45 degrees. EXPENSIVE was another concern but the wow factor and you only live once thinking made me go for it. IF the reliability is not an issue (Consumer reports says it is) and I get 13+ years out of it like I did the Samsung than I'll forget the price. IF it starts breaking I'll regret the purchase. Too early to tell but for now Wife and I open the door and stare inside and say WOW!

Lots of folks have already provided really nice, thorough reviews of this fridge. It is a good fridge, but I wish we had fewer complaints about it based on the cost. Most are minor, but at this price point, any complaint seems amplified. Number 1 is the very poor ice output. We have to keep it on max ice constantly and my husband is the only person in the house who uses the ice. This is disappointing and frustrates him constantly. He complains he is now on "ice rations". Also, the little tray in the water dispenser area fits very poorly and falls out constantly. There is no actual latch or other mechanism to keep it in place. My husband ended up putting some velcro strips down to hold it in place. The chrome handles are an odd design element for a black stainless fridge. This was a consideration for us in the purchase process and ultimately, we decided to just remedy this ourselves. We took the handles (which are not assembled onto the fridge at delivery) to a local certified cerakote applicator. They now look amazing and are no longer an inconsistent element against the black stainless. It is now sleek and beautiful; how it should have looked to begin with! See attached pics. We went from a side-by-side fridge to this French door design. We really like it overall but were surprised by the persistent challenge of storing taller items, which is not a factor with a side-by-side design. There is such limited space for taller things! We ended up entirely removing one of the shelves, something other reviewers have noted as well. This helped us achieve a more usable layout. The fit and finish of the fridge are excellent. The black stainless is beautiful and the gray interior is quite nice. We really like the soft-close doors and the 3 drawer freezer section is excellent - very easy to keep organized. It is easy to clean. On balance, we like most things about this fridge. The ice maker is the only major drawback.

When I saw this in the store refrigerator was shocked by her beauty. Many storage drawers a spacious freezer. LED lighting is good, I love the individual light on the tablets. The color of the interior is charming. Eventhough I decided to buy my stove was Samsung. It was the perfect refrigerator to my large family. All that changed when making my first purchase of supermarket. It has three levels but two are too small. There is not a comfortable level to store containers of juices, their tablets only be configured in a way. I had to change the sizes of items that fit on the tablets. At the door where the ice basket is not enough to keep a bottle of ketchup space. Not much room for several different meals. Its exterior Stainless Steel material is of poor quality, I have a constant struggle with mold. It is stain very easily. It has two drawers in the center which came uneven and can not be fixed. The freezer is spacious but does frost. The handle of the freezer for no apparent reason detachment. In conclusion I would not recommend it for a large family like mine.

The Best Buy Geek Squad rep came to our house to assure everything was compatible with our space, water lines, etc. That was a good experience. The refrigerator was delivered and set up as promised. This is an impressive refrigerator. It’s spacious and quiet. I especially love the soft close drawers and the LED lights on the edges of the shelves inside the refrigerator. The door controls are easy to operate with light pressure. Because we are on a reverse osmosis system, we did have to install a booster pump to make the ice maker/water dispenser work more efficiently.

This fridge is amazing. I love the beverage and produce drawers. The measured water dispenser is a fun feature. I tried out asking 1 cup of water and used a measuring cup. It was spot on. I’m not sure how much it will be used. Maybe I can set it for the kids water bottles and they will stop overfilling them. The freezer has a lot of room. The lighting inside is great

I bought this fridge 2 years ago for my new house. Fits really good in my kitchen and looks good too. A lot of room and difference storage. The only problem I have was the water dispenser flow but after using it gotten better.

The fridge is nice. Very roomy. Lots of space and flexibility with shelves/bins, freezer, etc. Runs quietly. Feels sturdy. Cons: Stainless Steel is not EZ care. Fingerprints easily. Ice Bin is Small. Doesn't hold a lot of ice. Noisy when it churns out ice.

We love this refrigerator. It is very well designed. It is also .1 cubic foot smaller than my old refrigerator, but seems twice as large. I can’t express how glad I am we did it. I love KitchenAid. Love the drawers in the freezer. I can fit so much more in it with the 2 inner drawers. Great job!

I'm very much enjoying this unit. Solid consistent temps throughout, solid functionality, great organization potential. The lighting inside the unit itself is nice. I was unsure about the freezer initially, but love the organization. I also enjoy the two smaller pull out drawers for easy/frequent access items. I feel like the money spent reflects the quality received. The ice maker takes a bit of time initially, but haven't had any complaints with output once the bin fills.

Beautiful exterior cheaply made interior. If you’re accustomed to quality made long lasting products then skip this and buy a better made brand. Had a Kenmore Elite that was 14 years old. “Upgraded” to Kitchen Aid to match other Kitchen Aid appliances. Love the two extra exterior doors for deli and produce. The refrigerator cubic size is noticeably smaller so I lost a lot of shelf and freezer space. Just means less in groceries lol. Freezer is smaller but like the interior setup. Ice bucket is tiny. Why?! Be careful of inside glass shelves I wound up laying a piece of plastic liner on one shelf for glass jars to avoid scratching. Getting used to refrigerator and the noises it makes. I must say the first 3-4 days I was ready for Best Buy to pick it up! Other reviews indicated the same weird noises I heard. I have several videos of the noises that I can’t upload. Hopefully the kinks are worked out. Finally today I removed the plastic and moved into this refrigerator. The right door needs to be tightened - Yeap you read that correctly door not handle; it was shipped that way. The water dispenser ‘sprays’ water. Overall, I can’t believe the molded cheap plastic parts used for a $4,500 item. Blows my mind. I’m prepared for recalls and Total Tech service calls. Do yourself a favor don’t be fooled by the one extra exterior door compared to other brands. Buy a better quality brand. Next time I’m buying Sub-Zero Wolf. Good luck!

Really nice fridge..been using it for 3 weeks. has plenty of room compare to our old side by side..the only downside i wish it had the ice & water dispenser on their own button switch to press. cube ice,crush ice & water on same button smh..when getting ice it drops small pieces of ice inside compartment..i gotta clean up everytime we use

Love this fridge! We originally purchased it from another vendor but they kept pushing out our delivery date by months - crazy time! Best Buy came through when their website showed we could pick it up the next day (it deliver it to our house in a months time). We needed a fridge asap so we placed an order for pick up and it was there! We brought a moving truck with a ramp and let me tell you - this fridge is HEAVY. 5 Best Buy workers came outside while it was snowing to help push it up the ramp on the dolly. Anyway. If you can have best deliver and install… I would recommend. It was a pain getting into the house. I did need to buy an I’ve maker hose from Home Depot to connect the water line to the fridge. I love this fridge! The middle doors are clutch. We are big sparkling water drinkers so it’s so nice having easy access drawers for that. The amount of food I can store while also being able to easily see what’s inside is great too. I’ve had this fridge 4 months now and it’s performed great! No issues with the ice machine or water dispenser. Knocks: the left door sits lower than the right door so they aren’t aligned. We had a kitchen aid tech come out and he said if it’s within 1/4 inch difference they don’t consider it a defect. Another knock is we have water bottles that have the oz numbers listed - the fridge says it’s dispensing a certain amount but when we measure it, it’s way off. We tried calibrating it but didn’t fix the problem. So we just don’t use that feature - it’s not important to us. **picture note - this was taken right after we installed it and we hadn’t put the bumper/guard on at the bottom yet.

This is a great appliance. Love the easy access with the drawers for deli etc. The actual refrigerator space is limited. A good thing for us. Makes us think about what we really need and what we don't. If you need a lot of space this may not be right for you. We love it!

Very roomy, comfortable with storage finally completing my kitchen suite. concerns with design failures with the left door and drawer under the water dispensing. If water falls on the control pad the drawer it will cause a circuit breaker issue. The door does not remain opened As well another issue was a noice sounding like hammering for about a few minutes of term per day. I had it serviced it was also a design failure with the compressor switch in the back. Now I am noise free and enjoying my new fridge.

This refrigerator is simply gorgeous. I looked at many others, but came back to this one. The style surpassed all others. The color alone of the interior is unlike any other refrigerator I have seen. This is a beautiful silver color, which took my breath away. The functionality of the 2 lower slide out bins, means I do not have to open the entire unit, thus allowing for cold air to escape from large upper unit. The freezer is large and has 3 sliding trays.

So I had been eyeballing this fridge for the last year, watching sales prices and just overall daydreaming about it. We finally decided to get it when another one of our appliances broke. It wasn't on sale and was quite expensive. When it was delivered, the doors had to be removed to get in the house and after a week of using it, I just didn't feel like the doors were sealing properly. When the delivery guys came back to deliver the other appliance, they checked it out for me (as recommended by geek squad) and they agreed, it wasn't sealing. So we had to have it exchanged out. Immediately you could notice a difference and that the first fridge must have been defective from the start. I absolutely love this fridge and the design extras! The only real complaint is that on the side of each shelf there is a notch outward making it impossible to align two shelves next to each other. It actually makes it very difficult to create a lot of space this way and so we removed one shelf. Instead we are now only using 3 of the 4 shelves which allows tons of space. **Also, my suggestion to anyone expecting delivery of this fridge to be VERY careful taking shrinkwrap off because they shrink wrap the shelves upside down so they fall immediately if you are not extremely careful. It will shatter and you will have glass everywhere (speaking from experience with the first delivery).

This was a replacement for another brand and our first Kitchenaid. It is a big unit but still fits well in our small kitchen area. This is the most expensive unit (of any brand) offered at Best Buy and other retailers in our area. We did purchase an extended warranty. The produce drawer and produce preserver cartridge is amazing. Our vegetables last significantly longer than in any other unit since. We love the multi function drawer and have it set to cold drinks right now. But it can easily be adjusted to meat/produce or deli. The freezer has 3 trays and the bottom tray has a deep well to fit large items like pizza. We used it to temporarily put Push Pops there. The door trays don't hold milk easily as they are deep. You can adjust where you put them in the slots. I attached photos. I love the flat sliding compartment on the bottom of the frame. I put my eggs in there. you can see how many you have left at a quick glance.

This is a beautiful refrigerator, but it should be. I fear that it will only last 5 years. This is what the sales people are stating. I will be frustrated if it only lasts for 5 years and it was more than $3,000.00 Still getting used to having a bottom freezer rather than a side by side.