Customer Ratings & Reviews

I felt like i had won the lottery! This KitchenAid side by side was priced just for me. Not only that the quality of the refrigerator has been superb. Veggies stay fresh. The overall storage capacity is more than adequate for me, Finally i have that stainless steel exterior that is so easy to maintain. I love the water/ice dispenser. The interest free financial arrangements sealed the deal.

I ended up returning the item purchase within 1 day in part because of the horrific customer service I received from the sales rep and his manager. The price was less from the manufacturer. The sales rep was irritated that I was asking a lot of questions and becoming anxious when I wouldn’t sign on the dotted line about their member club. He voiced that he wanted his bonus. It cost $50 in exchange for waving the delivery and installation services. The membership was to insure I was receiving the lowest possible price. When I spoke with the rep’s manager about any other discounts, he did not reply and just gave the same discount. Then I told him that was no different than what the rep gave me. He replied angrily, and said, “ Why are you talking to me like that, I am the store manager.” He was, in fact, not the store manager. I did get a chance to voice the concern to the store manager, who was receptive. However, when I asked if there was better price to match, he stated that this was the lowest I would find. I went online the next day and got the same refrigerator with the same delivery service and installation for over $170 less. I also got 12 month interest free payments. In the past, Best Buy has previously sent damaged refrigerators and TVs necessitating multiple returns.

We love our new KitchenAid refrigerator! It is beautiful! It's a tad smaller than our old one, but still very spacious.

Handsome design, excellent lighting. I considered french door frig, but dont want to bend down & dig for frozen foods. Also, don't like ice scoop. No one washes hands before using scoop. Yuk!

This refrigerator is replacing a 22 year old one just like it. Love the non fingerprint surface

A beautiful refrigerator after waiting 6 months for delivery. A few things I love; the ice maker, how much the crisper makes vegetables and fruit crisp and last for a long time. But with the shelf made only for bottles/wine I feel like I've lost some space.

Sales representative was very attentive to our needs and made the purchase very easy. The delivery company and delivery working were wonderful and very careful moving the appliances into the house, even removing a door to make sure they had plenty of room. Great guys. Great experience all the way around.

The refrigerator design is great except for the glass shelving units which don’t line up properly with the sides of the fridge.

I like the refrigerator, however, the refrigerator door does not align to the freezer door. During installation I was told it was a defect. I am waiting for a replacement, hoping the door aligns

Love it. The freezer door was defective but being replaced. FedEx damaged the replacement but new door delivered today. Fingers crossed.

Refrigerator door doesn’t open wide enough to get the bins out to clean them. You have to push on the door while you pull the drawer out.

Defective Parts ~ Twice Told me to replace the water filter, and that was not the issue. Two service calls later, the defective parts are replaced, and works…For now.

nice fridge. It does however, need more light in the lower part of the freezer

This is a very well designed refrigerator. It has much more storage room than our previous refrigerator which was larger in terms of space, but not in terms of storable racking. The freezer is also a much better layout. Compared to our old refrigerator, the KitchenAid is much quieter.

This is the perfect refrigerator for our needs. It fit our needs and is working very well. My wife and I love it. It makes plenty of ice.

Open box item so far so good nothing wrong except a little dent love it

Excellent service very polite and timely all questions answered!

I am really enjoying this new refrigerator! It is so much better to have the door open and be able to "see" all the food.

This Frdge is awesome and the Best buy team was great with this install and with the delivery and took care not to damage the newly installed kitchen counters

I have only had this product for a week but so far I love it. The lighting inside is beautiful. I also really like the shape of the ice. Great purchase.