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Customer Ratings & Reviews

KitchenAid - Architect Series II 24" Built-in Dishwasher with Stainless Steel Tub - Stainless-Steel-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 119 reviews

88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 119 Reviews
  • Rating: 1 out of 5 stars

    Leaking, wont seal after 1 month...

    Posted
    Samson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    At first, it was great... all the dishes were very, very c lean, no food residue left on any plates, glasses, silverware, etc... After about 30 days (right when the replacement period conveniently ended), the top right corner stopped sealing completely. While the dishwasher was running, steam and water would leak out and get all over the inside walls of the cabinets , hard wood floors, and underneath the counter tops... Now I'm worried about my wood warping from the hot steam leaking out and hot water sitting on my floor... Called Best buy right away, they said they would send someone out... they set my appointment a WEEK later... great, I cant use my brand new dishwasher for a week... service tech comes out, I'm at work, and he tells my wife the dishwasher is fixed, FANTASTIC! She asked him to make sure it was fixed and run a load of dishes to be sure, he started it up, opened it up a few times while it was running causing water and steam to leak out, he waited around about 15 minutes and said the water and steam that we saw was from him opening it, not from it leaking and said it was fixed! We weren't sure, so when I get home from work, and ran a load of dishes to test it out, its still leaking steam and water...called best buy back right away and asked for a new dishwasher since this one is clearly defective. They said no, because I am out of my return or replacement period (cant remember which one they said). They said since we have the protection plan, the only way to get a new dishwasher is for a service tech to tell them it cant be fixed and is defective, and since the first tech said it was fixed, they'd have to send another tech out to try and fix it...when can they do that? You guessed it, 1 week later... great, so 2 weeks without my brand new, very, very, expensive dishwasher... The appointment is set for today from 12-5 pm... not sure how this will go today, but even if its fixed or replaced at this point, it still gets 1 star for performance and Best Buys service. Not happy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dishwasher--recommend!

    Posted
    BichonMom2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Like our new kitchen aid dishwasher very much. Sleek design, priced competively, very quiet and does a great job overall. We have continued to purchase & use the rinse aid liquid and cascade platinum pods that were original samples and recommended. A little more pricey but well worth it as everything comes out clean and no spots whatsoever. We were without a dishwasher for quite a few years and are very happy with this product. Thus far in our 5 months we haven't really used the 3rd upper rack much - so that could easily be eliminated or opted out at purchase. Also, Best Buy was great to work with. I did phone pricing with several suppliers, Best Buy price matched, I placed the order via phone with our local store and delivery went off without a hitch in less than a week (had to come from a warehouse in another city). My husband did the installation himself. We had the old one out and the delivery truck hauled it away. Definitely recommend this particular product and also Best Buy. Great customer service as always.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Dishwasher

    Posted
    Howie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In looking for a dishwasher we had four criteria: reliability, quietness, loading versatility, and cleaning ability, although since we mostly pre-wash the last was a lesser concern. At first we were drawn to a brand or two with multiple adjustable rack systems, but when we tried some of our own bowls (yes, we took a couple of bowls with us when shopping!), they actually fit best in the KitchenAid. It also had less complaints about reliability issues in the reviews we read, so that made our decision. We haven't regretted it. The first run, in which the unit is making several self-adjustments, was a bit noisier than we were expecting, but since then it has been extremely quiet. That is a welcome improvement in our open floor plan house. The third (upper) rack has limited usefulness. You can rotate the plastic trays in it 90 degrees which makes them a bit lower, thus enabling them to hold more. However, if you do, you must lower the middle rack, and then there is not enough room for full size plates on the bottom rack. We nonetheless like the top rack for plastic utensils. Newer dishwashers (and washing machines) consistently use less water and more time; it is no big deal. We have had no drying or spotting issues. We do used a rinse aid as recommended. Since we've only had the unit a month we cannot speak to its reliability, but at this point we would highly recommended it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not what I expected

    Posted
    Bailey
    • My Best Buy® Member

    I am not at all happy with this dishwasher. When the upper rack is lowered to accommodate something taller i.e. wine glasses with stems, I cannot put dinner plates in the bottom rack as the spray arm under the upper rack cannot spin as it hits the dishes. Also the third rack that I was so impressed with in the store (and was the deciding factor to purchase this particular dishwasher) is not useful at all. You can adjust the plastic trays in the third rack to be either shallow or a bit deeper. While the shallow position has little to no use. if you switch the trays to the slightly deeper position you have to lower the upper rack or you cannot put regular glassware in it, which in turn means dinner plates cannot be in the lower rack. Not sure what the heat dry cycle accomplishes as the cups and glasses in the upper rack need to be dried with a towel before being put away. Now after only having it in my new home since the end of January the stainless finish is having issues. I have used the recommended stainless steel cleaner/polish on it and it is discolored. I wish I had read the reviews on Kitchen Aid's website before purchasing this model as there are many reviews stating the issues with the racks and heat dry cycle. I am sure I would not have purchased this dishwasher if I had known about these issues. Other than being a very quiet running dishwasher for me it has no other redeeming qualities.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great but long run times and upper rack is useless

    Posted
    ABClee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great dishwasher but as many of the other reviews pointed out, the upper rack is useless. It may be worthwhile spending a little less on the model without the third upper rack but since I have not used that one, I can not give a recommendation on it. The upper rack gets in the way of the middle rack when tall glasses are put in it (nothing out of the ordinary tall by the way), so you need to lower the middle rack. Once the middle rack is lowered, the spray head gets in the way of regular sized dishes in the bottom rack. Thankfully the upper rack can be removed fairly easily. The run time is also a lot longer than we are used to. It seems to take almost 4 hours to run a normal cycle so some planning is needed if you need clean dishes. Other than that, the build quality seems great and it cleans very well. One note is that the actual dimensions of the unit run a bit larger than our old one, so while it fit in the standard opening, it stuck out a tiny bit more than our old dishwasher. You may want to check the fitment with your opening before purchasing.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Skip the install & kit

    Posted
    ARS1
    • My Best Buy® Elite Plus Member

    I was going to install this on my own but Kitchen Aid products were reduced installation fee that month. After waiting 2 weeks for a window, the installer showed up, didn't disconnect the electric at the panel, fell down my steps while hauling out the old dishwasher, by himself in his arms, no dolly. Unacceptably unsafe. When he fell he left marks all over the carpet and didn't even bother to say anything. I asked about the install kit I purchased and where it was - no answer. Waste of money. He then came back in the door with the new dishwasher, again in his arms. After he had it in, he asked me to reset the breaker - he obviously tripped it somewhere. He pulled some of the plastic off and when he saw that it left marks he told me I'd have to do the rest and that "some of the marks will go away after I polish it some more". He then stared at me looking for a tip when he was done. I tried to reach Best Buy about this and it's what you expect - a never ending phone message prompting you to press so many buttons that the answering service finally hangs up on you. No follow up calls - nothing. I'd really have to be persuaded to go back again. I'll be replacing the rest of our appliances from the local store down the street.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than Good, but not Excellent

    Posted
    m3r1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Best Buy replaced our Whirlpool Gold series dishwasher (Consumer Reports top machine 3 years ago) because they could not fix the loud noise, which I still find baffling! We chose the Kitchen Aid over the Bosch for many reasons. Size and heat drying were the deciders. The interior capacity is ok, not great. The utensil basket is very large and takes up a lot of space. We are using an basket from a previous unit. The third rack is useless and we have removed one of the basket trays so we can fit our glasses on the top rack. This will make sense when you see the unit. The Kitchen Aid is quiet, but you know when it is running. It cleans well if you load it correctly. I really miss the Whirlpool and would have replaced it with another Whirlpool but the newer model was not available in white. If I was not locked into a service agreement with Best Buy, I would have purchased a Kenmore Elite from Sears. If you are willing to pay $800 for this model, then consider spending $900 for the Kenmore Elite.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very pleased with thie dishwasher!

    Posted
    Kathy

    We bought this KitchenAid dishwasher to replace an old Maytag that had seen better days. We couldn't be more pleased with the performance and the design of our new KitchenAid. Our dishes, flatware, pots, pans and glasses all come out spotless and DRY (we are using the rinse aid as recommended). If I could change one thing about this dishwasher I would design it to allow the third rack a bit more depth so you could use it for objects that are larger in height. But the rack is useful for long spoons, knives and a variety of odds and ends. When we were shopping for dishwashers we noticed some of the mechanics in other machines really looked flimsy and complicated, but the KitchenAid interior looks sturdy. We have had our dishwasher several weeks and there have been no glitches. All in all, we highly recommend this model.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Finally, a dishwasher that actually washes dishes!

    Posted
    Principalchef

    We purchased our last dishwasher about six years ago, and after several repair attempts, used it mostly to dry dishes. After reading reviews here, we finally bit the bullet and bought a new one. We are so happy. Note: This review is being written after two months of use. The dishwasher looks fantastic. The lone light on the front and the clean handle make for a sleek and professional look. The options are very strong. The dishes have ALWAYS come out clean. Plastic items don't dry all the time, but that seems pretty normal. There is a thin top rack (a third rack) that won't do for caked on dirt, but cleans utensils and spatulas and the like nicely, adding space to store. It is SUPER QUIET. The cycles take a while, but I'm fine with that too. I recommend it extremely highly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing dishwasher

    Posted
    Anon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have had is dishwasher for about a month now. It's very quiet and cleans wonderfully. I've learned the different cycles the hard way - 4-5 hours for the pro wash cycle doesn't help with the holiday cooking mess! However, the express wash cycles works perfect with a time crunch. I have never fit so many dishes in a dishwasher before. The third rack is perfect for bottle pieces and sippy cups (highly useful for anybody with little kids). I love that the top rack has adjustable height. I had one dish not get fully clean over the last month - I blame my husband. It had caked on chili on the inside and was not rinsed before putting in the dishwasher. In reality, that dish needed to soak for a little bit first. Absolutely a high quality product!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You get what you pay for

    Posted
    KateWebb
    • Verified PurchaserVerified Purchase

    When we remodeled our kitchen on a budget, I skimped on the dishwasher because I tend to thoroughly rinse dishes before putting them in the dishwasher anyways. Skimping was my mistake. I hated that cheap dishwasher that never got hot enough to feel like the dishes were clean and that never dried the dishes. I had to upgrade. I went with this Kitchenaid after thoroughly researching all options. I love it! I don't have to rinse before putting dishes in and the dishes come out hot to the touch, sparkly clean, and dry. I especially like the very top rack for larger utensils and tops to water bottles and travel coffee cups.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good dishwasher, no major issues

    Posted
    EssDeeBee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I'd read some reviews saying something like you couldn't hear it running unless you put your ear up next to it. It's not that quiet, but compared to an older model dishwasher our new dishwasher is much quieter. The upper 3rd rack is an OK place to put some of our long utensils like spatulas, but we can't put all of our flatware up there and then remove the other utensil rack. It cleans well and dries well enough - a little water doesn't bother me much. My biggest complaint is that for a couple that only runs the dishwasher once or twice a week, the washer seals so tightly when closed in between runs that the moisture in the unit develops a swampy smell. It goes away when run or left propped slightly open.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very quiet and does good job

    Posted
    Txrptr

    I've only had this dishwasher for 6 weeks but so far I'm happy with it. It definitely is very quiet when it's on, which when we are watching TV in area next to kitchen you only know it's on when you hear water draining. Dishes are left dry and spotless after just running it in normal cycle. Only thing is when loading dishes sometimes I accidently push start button without meaning to, which now that I know that I just try to be more careful at avoiding doing that. Also, you do get fingerprints on front top of dishwasher when opening and closing door but is easy to clean up. Negative is that it only has a 4-hour delay and not the option of also a 2-hour delay start time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Third top shelf is annoying

    Posted
    Michelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was really excited about this dishwasher for one because it is a Kitchen Aide and had such great reviews. It does wash very well. it is so quiet you hardly know it is on. I have put pretty dirty dishes in it and this dishwasher does an excellent job. I was very happy to get the one with that cool top 3rd shelf for knives etc. It actually has turned out to be kind of annoying though. When I put my glasses on the glass shelf they sometimes bump into that top third shelf because of their longer stems. When I lower the glass shelf down so that does not happen, then I cannot fit my plates on the shelf below. ARGH, oh well.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    huge mistake!

    Posted
    planedoc

    Well at six months old the pump has died.... THANKFULLY. Bringing to an end my time with the worst dishwasher imaginable! Here is a short list of the things I've hated most about this dishwasher. 1st, it does not dry the dishes, yes, it has heated dry, but they still come out wet. If you use the expensive rinse aid, it does a little better, but, they still need to be dried by hand after washing. 2nd, the lower tray falls out of it's track every time you open the door. 3rd, it takes 4 hours to run a load all the way through... doesn't that seem a little excessive? I really am glad this thing has died young. I have wanted to get rid of if after the very first use....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a strong perfomer

    Posted
    Clay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It is extremely quiet which is one of the more important features we were looking for. However, the top "third shelf" does not hold a lot of our cutlery, (not enough clearance). We must use the higher power wash settings to clean dishes and it runs for a very long time. We opted for the promotional offering of free installation, big mistake. After damage was done to our counter top and the cabinet around the dishwasher, Best Buy is slow to respond to investigate and repair the damage. Now the unit has began to leak. We start the washer prior to going to bed and wake to a large puddle in the kitchen. Not impressive, the unit is going back.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Worked Great Until It Didn't!

    Posted
    DeborahM
    • My Best Buy® Member

    Installed 12/2014 [4 years old] and would rate it 5 stars up until 11/2018 when the *computer* died and repair would have cost $450. with no guarantee that other parts might fail. Still had to pay $120 for service call. Only used 1 x weekly, physically in brand-new condition - but not worth risking additional sunk costs. Strongly recommend full extended warranty on all new appliances. Dries dishes better than Bosch, no spotting, quiet running, no odor. Will purchase KitchenAid again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    First did not like it

    Posted
    SueMck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    At first I did not like it as the detergent packet did not disolve but ended up in the bottom of the dishwasher with the dishes dirty. You have to watch not to put things in front of the detergent door that blocks it from opening!!! Since then I have found that it will take off really tough dried on food. Love the 3rd rack. It is quiet and I am glad that it uses hot water to rinse and heat to dry. The glasses really sparkle with the rinse solution that I use. No spotting.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dishwasher works as suggested

    Posted
    Whiteshadow
    • My Best Buy® Elite Plus Member

    I have had no problems with this dishwasher. It is quiet and does a decent job of washing all 3 levels. I did a good amount of research prior to purchasing this unit. It seems that with every model on the market, people will always have an issue. In the end, I made my best judgement based on the brand and the quality of the negative and positive reviews. This one came out ahead and does a much better job than my 10 year old bosch.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Better Have Geek Squad

    Posted
    Mandy
    • My Best Buy® Elite Member

    Ive had this product for 4 months. I'm currently on hold with Geek Suad for the third repair ticket I'll need to file. And each one of those calls is a minimum of an hour hold time.... and a weeks worth of paperwork. Managing this appliance is a part time job. It will only last as long as my Geek Squad plan, because it breaks every ouple of weeks. I wish on my lucky stars I had found a better machine. That said, it is very pretty and looks great in my kitchen. If only it worked... and if only Best Buy ever answered their phones.

    No, I would not recommend this to a friend