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KitchenAid - Closeout 24" Tall Tub Built-In Dishwasher - Stainless-Steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 131 reviews

88%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 131 Reviews
  • Rating: 4 out of 5 stars

    Pleased with purchase

    Posted
    smscarbr
    • My Best Buy® Member
    • Featured Reviews

    I've had the dishwasher for a solid week. The Best Buy installation reps were amazing. They were 10 minutes early and done in a half hour! My last dishwasher was 12 years old and had stopped cleaning well. It was a quiet spectra GE and was surprisingly quiet for its age. But I knew it was time to replace. I was torn between the Bosch and Kitchenaid. My mother has a Bosch but I was still nervous about the differences in the drying and the food particles. I knew I wanted stainless because the last I had was white and no matter how you clean it, it looks grimy. Yes, the stainless shows prints but it can look sparkly clean (and it will match my frig). Why did I choose the Kitchenaid? I saw the Bosch next to the Kitchenaid in a store while I was traveling and was sold. The kitchenaid was considerably larger. I am in a townhouse and cook for 1-2 but hate hand washing. This washer holds more than my last including my large dishes. I knew the top rack was shaky when I went to purchase. That was my only hesitation. It did not need to be adjustable because my large large dishes fit just fine. I got a great price so I spent the extra money and added a 2 year warranty. I would have purchased the step up if it wasn't a townhouse and plan to leave the dishwasher in a couple years. I tested the dishwasher with a grimy dog bowl (NOT prewashed) and it passed my expectations. Quietness: The quiet factor was a huge selling point of the Bosch but I was convinced that any dishwasher today would be quieter than my last. I am NOT sure this is much quieter but it certainly isn't loud enough for me to be disappointed. Overall it is good for the price. If you can find a deal, you may want to get the next model up. But this is exactly what I expected and I am pleased!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    it is a great product if you like design flaws

    Posted
    suzzzzie

    we purchased this dishwasher less than a year ago. it started out working great.....after about three months we called the appliance repairman to come and take a look at the horrible noise it was making and to check why the dishes were not getting clean. He looked at it and said that the garbage disposal feature was all clogged up...with what i asked...garbage. so i paid and extra couple hundred bucks for this feature and it doesnt even work properly. so after about a month the dishwasher starts making the same noise and once again the dishes are not getting clean. so after watching the appliance repair guy take apart this piece of junk apart and paying him $150 to clean the steel screen inside of the garbage disposal i figured that i since i am a pretty handy person (i am an electrician by trade) i could go ahead and remove the four screws by myself. so i went ahead and cleaned the the screen by myself. i put everything back back together (with no leftover parts like some people my have). once again the dishwasher works fine.....once again for three months. So two weeks ago i did the same thing. and then again today. However today i took a better look at it and noticed some serious design flaws. the shaft that spin the blades on the disposal is plastic. the lockring that is on it isnt in the correct place so the the blades will never spin. that is like buying a garage door that only opens half way and paying twice as much for it. then i took a look at the propeller that cleans the bottom rack and that is is a plastic piece that threads on to another part.....also plastic. i realize that it does come into contact with water and may rust if it were metal. However stainless steel does not. so the bottom lin is that i paid good money to get a stainless steel dishwasher and evertything is still made out of plastic. if you are thinking about getting this dishwasher go ahead and smack yourself in the head with a hammer, have your kids wash the dishes and save $700 bucks

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent product for the price, very pleased

    Posted
    KevinfromSimiValley

    My wife and I selected this KitchenAid dishwasher for three reasons: 1. To clean the dishes (isn't this why everyone buys a dishwasher? # 2. It matched our refrigerator and 3. best value: price/quality/look/dependability. We looked at several other brands: Bosch, LG, GE, Electrolux, Frigidaire; but kept coming back to this KitchenAid model. We knew we wanted the stainless steel tub, for quietness and drying. We knew we wanted a dishwasher that ran quietly, our old dishwasher was very loud, and, of course, we wanted a dishwasher that would clean the dishes. Customer reviews from the Best Buy web site and several other sites were very helpful and did help to influence our decision so we are adding our review. We have now had this dishwasher for a week and have had no complaints at all with its performance. The installation was simple but I have installed dishwashers before and the experience did help. The installation instructions do leave a lot to be desired. For someone not experienced with installation this could be an issue. The dishwasher does clean the dishes well; a big plus, once again, isn't that why everyone buys a dishwasher? This unit does run VERY quiet, don't even know it's running if you're not right in front of it. The only negative I have come across with this dishwaser so far is the adjustable top rack. It's not easily adjusted and top top rack is not the strongest. This is omething I knew before I bought the unit #I did test the adjustment in the store and did not like, the same was also mentioned in another review I read, but I thought aboiut how many times I would adjust the top rack [not many] and decided it wasn't that critical) The one thing I wish this unit did have, and it is available on more expensive models, I just didn't want it enough to pay more for it, is steam cleaning. I'll probably not miss it though, seems to clean well enough without it. It's only been a week, far too soon to know how good this dishwasher really is but so far we're very pleased. If that changes, a new review will be written but so far we're pleased.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I'm happy cuz she's happy.

    Posted
    russelp

    I'm by no means an expert on dishwashers; with that said, I think this is a good one. We originally wanted to buy Samsung; we recently replaced our refrigerator, and over-the-range microwave with Samsung, and really like them. So when our dishwasher failed and needed to be replaced we naturally wanted to stay with the same brand; but after reading the negative reviews of the Samsung dishwashers, we decided to look at other brands. Kitchen Aid and Bosch seemed to be the two brands that reviewers are happiest with, and we choose this Kitchen-Aid because we thought it would match our Samsung appliances better, it was on sale (25% off), and in stock at our local Best Buy Store. We purchased the dishwasher over Presidents Day weekend, when all of the appliance retailers had sales. Best Buy's sales prices were much cheaper than any of the others, on all of the products we looked at. We had the same experience when we purchased our refrigerator and microwave from Best Buy, so kudos to Best Buy for there extremely competitive pricing on appliances. I picked up and installed the dishwasher myself, everything went very smooth, and I know it was done right. It holds a lot more dishes than our previous dishwasher, and is relatively quiet (about the same as the Maytag we replaced that was also a "quiet" model). It seems to clean very well, we washed one load of dishes that we pre-rinsed and another without rinsing and both loads came out very clean, dry and spot free (using the Jet Dry sample that was included with the machine). Overall we are very happy with the purchase, but this dishwasher does fall short on features; both when comparing to other brands in the same price range and compared to our old dishwasher. We knew this when we purchased it, but felt that the features were not as important as it's ability to clean and it's reputation for quality. So we decided we could live without all the options. Sometimes less is more. I deducted one star for the light options/feature set.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good dishwasher for the price

    Posted
    PDXDishwasher

    We purchased this dishwasher to replace our ASKO dishwasher. We came to the store planning to purchase a $1000 Bosch dishwasher. We were talked into this KitchenAid. The salesman thought the "quietness" would be similar, and the filtration system was superior. I also felt the door opened better - and I preferred the rack system of the KitchenAid. We also got a discounted installation through Best Buy. The installation was incredibly lousy. I would not do this through Best Buy again. He spent most of the day trying to install it. He was unable to install it with the foam wrap that serves as insulation. I also noticed (after the installer left), the piece which slides under the unit, to help with the noise, wasn't installed either. I ended up paying for a plumber to come out and fix this (the return hose also wasn't installed correctly). Best Buy wouldn't reimburse me for the labor. After a week, the latch wasn't working right. A service tech came out and stuck a knife in the latch to remedy the issue. This fixed it for another week, before the problem came back. We had to have a new latch part ordered, and then installed. This was nearly a 3 week event before the dishwasher was working perfectly. The unit itself is great. It IS pretty quiet, but, I still don't think it's as quiet as a BOSCH. The buttons on the top of the door take awhile to get used to. It does a WONDERFUL job in cleaning. We are very satisfied with this aspect. I should also mention that within the first 30 days, the price of the unit dropped TWICE. I was able to come in both times to get my account adjusted. This savings probably covered my extra labor expenses. I'd definitely recommend this dishwasher, but, have a certified PLUMBER install it, and WATCH the price of the unit for the first 30 days.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome AND beautiful!

    Posted
    valerie2kids

    I absolutely LOVE this dishwasher! I purchased this dishwasher on sale in October 2011 for $260 off the regular price and feel I would still be getting a great deal at full price. The only thing I don't like about it is that when I wash it on Heavy Duty with the Heated Dry option it takes over 2 hours for the entire cycle to run. That is not that big of a deal though. I did not think that I would like the fact that it doesn't have a delay feature, but that doesn't bother me either since this dishwasher is so quiet. This is a replacement for a GE diswasher that was part of their "quiet series" that was so loud it was pathetic. My dishes come out spotless and do not have to be washed before I load them. All I do is scrape off the food and load. I do use Jet Dry so I haven't had any problem with the dishes drying completely. This dishwasher is also beautiful! Be prepared to stay busy wiping fingerprints if you have little ones. Mine is old enough that this is not a problem for me. Don't hesitate to purchase this item as it is certainly worth every penny I spent and more! Now I am looking forward to getting a new KitchenAid french-door refrigerator to match and replace another GE piece of junk!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet!

    Posted
    HappyCamperD

    First off, we got this on clearance through the Saint Petersburg store, so that was awesome. We are in a new home and are slowly replacing all of the "builder grade" garbage. The dishwasher was HIGH on that list. Let me start by saying that this DW is VERY good looking. Stainless steel is beautiful and it blends well with my Samsung appliances. For DW, Kitchenaid is hands down the best in my book. Delivery/installation was seamless but first unit leaked so they sent out another one right away. Easy to load and adjust racks as needed. Easy to use control pane (no delay start but I did not care about that). I only use the "rinse" and "normal" cycles. Nothing else needed. Huge interior will accommodate pretty much anything and yet handles a wine glass with care. Vents out the side of door which is great as it does not heat up the counter above it. Running lights are all blue, then a green light pops up when cycle is complete. Yes the lights are on top of the door, but if the DW is installed properly for the side venting, you will see the glow of the lights. If you add a dish all you need to do is hit the start/resume button and it will continue. It has a lot of spray power so when you open the door during active wash cycles, be prepared! A beep will indicate that the cycle is complete. That beep is pretty much the only sound I can hear when it is running. Sometimes I can hear the draining in the sink pipes but nothing much really. The way these homes are all open concept, quiet is a must. I added the JetDri as I usually do. When opened the DW the dishes were clean, dry and no spots. What more can you ask for??

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    A huge disappointment.

    Posted
    CompradoraJP

    After a great deal of research and shopping, I bought this machine to replace a 12-year-old Kitchenaid that was leaking. Now I wish I had explored repairing my old machine. What I miss: covered compartments for small items; fold-down areas for large items; racks that are well-designed and easily slide in and out (but do not come all the way out if pulled too hard); a control/handle area that shows what point in the wash cycle I'm at - and that doesn't need to be wiped down every time someone touches it; a door that isn't too heavy for me to open; the ability to put dirty dishes in and have them come out clean. I actually had a service call from Kitchen-aid because I could not believe the machine had been properly installed. It was. Turns out I need to go back to practically pre-washing the dishes and then arrange them very carefully so that the reduced power flow of this energy-efficient unit will hit everywhere. The only good thing about this unit is that it's quiet. This is the first review I have ever written. I hope people will find it helpful.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for our family's dishes--racks/size

    Posted
    cintinative

    We bought this dishwasher after having trouble with the Bosch Ascenta dishwasher. I am happy to say we are so far very happy with this dishwasher. It is louder than the Bosch, but not that much. The rack configuration is much better for us. Rather than having angled racks that assume plates only will be cleaned, the Kitchen Aid (KA) has vertical racks so you can put in all sorts of dishes like glass baking dishes (9 x 13, pie pans, brownie pans) or ramekins, or traditional (not shallow) bowls. The top rack is set up well for lots of little cups and bowls (think IKEA) and also accommodates our drinking cups (plastic) and my travel mug (which didn't fit in the Bosch). The overall interior is also bigger than the Bosch. My only negative comment on this is that because I am not used to having the control panel on the top of the door I occasionally will press a button by accident. I am going to have to get used to that part. I like how the door lays flat to allow you to roll the rack out for unloading. Originally we passed up this dishwasher because of price, but considering the frustration I had after only a week with the Bosch, we ended up returning the Bosch and getting this one, and I am glad. I think long term this dishwasher will meet the needs of our family. I encourage you if you are looking at dishwashers to consider carefully the rack configuration and size of the interior before buying. We found this tricky given the display area in our store but it can be done, and it may have saved us trouble if we had examined the units more closely before buying.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor cleaning and features

    Posted
    Nokoni
    • My Best Buy® Member

    So, I'm kicking myself for buying this KitchenAid dishwasher. We were in the market for a new dishwasher because our current one was 15 years old and we were redoing our kitchen and going stainless on all the appliances. Well, this dishwasher doesn't clean nearly as well as our old one did. I'm now back to 'pre-washing' all the dishes before I put them in the dishwasher. And still, I often empty plates and glasses and put them right back into the kitchen sink to soak and scrub off caked on food. The racks are set up weird as well, but this is probably a function of our dishes. The old dishwasher held our plates, bowls, and glasses in place. With this KitchenAid, the plates are constantly falling over (Ptalzgraf plates), there's really no good place for bowls, and we've broken 4 beer glasses that fell over on the top shelf. And for an $800 dishwasher, it really should have, at the very least, a time delay start on it. I thought that was a standard function on all dishwashers these days. I really, really miss that function that was on my 15 year old dishwasher! I always do tons of research before I buy anything, but somehow I really blew this purchase. If I could return it I would in an instant but I waited to long. This ranks as one of my worst purchases.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Service is bad

    Posted
    VeryBadService
    • My Best Buy® Elite Plus Member

    The product might be great- but service you get with the Best Buy supplier is really bad. So I would think twice before buying it. Bought it on Black Friday (brand new!). They came late for the installation (outside the 4 hours window) and after they installed it- first time we tried to operate it didn't work. We called their service and they said that the control board is not working. (BTW- technician was great!) They refused to take the dishwasher back. Promised new control board in 1 week. They called a day before and said it will take more time (they said probably another week). In the mean time - we have no dishwasher. Promised 100$ compensation- so far we didn't get anything. It says that you have 10 days to return it to KitchenAid.... Tried calling also KitchenAid- after 1 hour of waiting on the line- they said "yes - you can return if you didn't install it....". Great. I regret buying from Pacific (Best Buy) and I regret using KitchenAid in US. Bottom line: we are 3 weeks after purchase- and still don't have a working dishwasher. I wouldn't buy Kitchen Aid because of their bad policy/service I wouldn't buy Pacific because of their bad service I really don't know how the product itself is- it might be great. I did see that there is no light on the front door to understand what's the status. I think this is a drawback.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    SterlingD
    • My Best Buy Premier Silver Member

    Do not buy KitchenAid dishwashers. They used to be a good brand, but have gone cheap on all parts. We purchased this dishwasher through BB in 2011, and we're on our third rack for the top section. The cheap plastic wheels on the support racks snap off. We've had the geek squad out three times, and are about to throw the towel in on this unit and go with another brand. It now making a lot of noise and the geek squad repairman here today said it's the motor (I guess he didn't see that last week when he came to check on the broken top rack, even though my wife said 'it's making a lot of noise). The soap tab now remains in the soap dispenser, half melted/used (the door opens to it). GS repairman said to just leave the tab in the bottom of the dishwasher, you don't need to door/dispenser... Would definitely not recommend KitchenAid dishwashers. Cheap junk.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful, very quiet dishwasher

    Posted
    lvnvjlh

    We've only had our dishwasher for a week but we love it! My husband installed it himself and only took about an hour. We were upgrading from a ten yr old dishwasher and really wanted a quiet, efficient, stainless model. Consumer reports gave all the kitchenAid dishwashers very good ratings so when we saw this one on sale at the store we thought it was a great buy. It is VERY quiet, sometimes having to put your ear up to it to hear if it is running and it has a large area to put your dishes. We went from constantly having to run the dishwasher because it was full, to not being able to fill it! The specs on here say it doesn't have adjustable racks but it does. I do wish that it had delayed and china cycle but seeing the difference in price for a model with those I decided it wasn't worth it! We've been very pleased with our purchase!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this dishwasher!

    Posted
    nonnie1516
    • My Best Buy® Member

    What a mistake! I did a lot of research on the differences in efficiency and how clean the different machines got dishes, but I did not research repair history. This model has a big problem with control panel failure. It failed on the 62nd day after purchase. It is dead. Will not run at all. Best Buy offered nothing, except a visit from the Geek Squad in a week. I'm sick about this. I waited and saved up for a year for a new dishwasher, and this is a piece of junk. I used it very gently, exactly as instructed, with the products indicated. Ran it once a day, never overloaded. Wish I had read the reviews more carefully. Here and at other sites, it is clear this is a poorly designed, poorly made machine, and neither Best Buy nor KitchenAid stands behind it. My husband is ready to pull it out and leave it on the sidewalk in front of Best Buy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    LTWU
    • My Best Buy® Member

    Got a great deal on this dishwasher after our previous Maytag broke after 2.5 years. Prices were about the same. Pros: Dishwasher looks great, very easy to use. Works well. Cons: A little louder than our previous washer, set up is awkward. Our previous washer made it very easy for us to fit all kinds of stuff in plus our baby bottles. This one has been a little more cumbersome. The silverware also doesn't clean as well, it's just an open basket. So you definitely have to rinse the silverware before you put it in. Previous washer had individual separators for silverware. The biggest con though is that after the cycle is over, there's still quite a bit of condensation in the washer. Our previous washer, when we opened it, it was completely dry inside. Don't know if that means anything, but we did buy a warranty this time around.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Dishwasher

    Posted
    Bassamme
    • My Best Buy Premier Silver Member

    We needed to replace our 8 year old KitchenAid dishwasher because of the plastic control panel. I really wanted a KitchenAid because our old one cleaned very well. we saw one but the price was out of our range $850. My criteria was: stainless tub, stainless front, garbage disposer, silver basket NOT in the door. We actually bought a Samsung because of the price and luckily the date of the installation was messed up. We went to best buy planning on cancelling the order. We noticed that the KitchenAid was on sale and they were able to move up the install date.....SOLD. Installation was maybe 20 min. It is very quiet, cleans very very well and we are very happy. We scrape our dishes, rinse when necessary. Follow the manufacturer directions and ALL is good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Large capacity, quiet, good basic design of racks.

    Posted
    agnmom
    • My Best Buy® Member

    A very good dishwasher. Have been using it for two months. Best Buy has great policy of satisfaction for 60 days--originally bought a Bosch, but the racks were too small to fit daily amount of dishes/cups and it did not have a heated dry cycle. Went back to Best Buy after a week and returned the Bosch for this Kitchen Aid. No extra charges (delivery/install) except for the price, but bought basically same price range. Very good customer service. This Kitchen Aid has built in disposal, heated wash and dry with easy to use controls and extra "frills" like sanitize wash, rinse only and 1-hr wash cycle. Great for family of five.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    Nightslayer

    The sales and delivery process was superb. Product is not bad for the price, but could have been better. The buttons for the wash cycles and options are concealed on the top of the cover, but get turned on inadvertently, real easily. This is not good if you are not paying attention. The layout of the top pull out tray and the placements of the tines make it very difficult to fully utilize the length and breadth of the same. Fairly quiet, but not as I expected it to be. Dishes come out spotless, only if the accompanying drying product is used. Not so great for big pots and pans. Overall an average product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A Great upgrade from my old dishwasher

    Posted
    ddrjjrfam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My old dishwasher broke down so I went looking for a new one. What made me pick Kitchen Aid was the amount of room the top and bottom racks have. I can put my large tall glasses on top and I can still close the rack. On the bottom I can fit large pots and dishes with lots of room to hold more. Plus I love the huge silverware holder. I have a large family and we go through so much silverware. My family is so amazed on how quiet this dishwasher is that we can hardly tell its running. Our old one was very loud that we would have to turn up the television to hear it. Also the heated drying feature dries all our plastic storage containers. We use to have to dry them with a dishtowel, but not any more.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    best out of 4 dishwashers I've had

    Posted
    Billyvannuys
    • My Best Buy® Member

    Finally found a dishwasher that actually cleans dirty dishes. With other machines, we always removed virtually all debris from dishes before loading in dishwasher. Not so with this one, we put in plates with practically anything remaining on them from meal and, voila, they come out clean and spotless. Plus, it had that great "new dishwasher smell" when we first started using it! We love it and show it to all of our friends when they come over, often leading to extended conversations on how modern appliances have enhanced life and allowed us more time for social networking or binge viewing a cable series. We're thrilled! Our lives have never been better.

    I would recommend this to a friend