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Customer Ratings & Reviews

KOBOT - RV351 Self-Charging Robot Vacuum - Gunmetal-Front_Standard

Customer rating

Rating 3.3 out of 5 stars with 52 reviews

56%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 52 Reviews
  • Rating: 1 out of 5 stars

    Awful

    Posted
    BainFam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Started off a less quiet than expected, ended up sounding like a shop vac before the week was over. The dustup lid wouldn't stay closed for anything, even taped shut it would still spring open. Would fling dust with its little spinners instead of sucking it up. The concept was great and I was so excited to have one but will definitely not skimp to save on the next one. Even contacted the company about the little spinning pieces becoming tangled and bent for no reason and they offered to send a replacement but stated that this was a common issue. Would not dock itself near dying would try to dock itself to a wall near our AC vents instead because it was confused, constantly got stuck on the furniture or trapped itself in a corner and couldn't figure out how to turn to escape. It just got worse as time went on.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Effective but dumb

    Posted
    Brian
    • My Best Buy® Member

    This vacuum does the job it says it will do, but it is not a smart vacuum. Unlike more expensive models, this model only knows where to go by slamming into your walls, woodwork and furniture. For me, my woodwork is very low, and the device on the front of the vacuum does not usually register it has hit the woodwork and thus keeps trying to drive itself into the wall for a good 30-60 seconds before it realizes it needs to back up. It is somewhat frustrating. It also isn't quiet when it slams itself into the walls either. On the positive side, it does really clean about 90% of what is on the floor effectively. It collects well in the little container and cleaning and emptying the container is pretty simple. This is just a basic model, and I think I will soon start to look for a model from possibly Neato that uses laser vision to map out the room so it doesn't go slamming itself into the walls. Overall, this vacuum isn't terrible, but I think I am ready to upgrade. Good starter vacuum if you have woodwork that is at least 3" high.

    No, I would not recommend this to a friend

    • Brand response

      Help Desk

      Please kindly give our office a call or send us an e-mail with your phone number/inquiry and a team member will be happy to further assist:

      E-Mail Address: info@techkokobot.com
      Toll Free Phone# (888)883-2456
      Office Hours: 8AM-5PM PST M-F

  • Rating: 1 out of 5 stars

    Very Disappointed

    Posted
    Khalid
    • My Best Buy® Member

    Device has malfunctioned twice in 4 months. I love the device, but the quality is poor. I will never buy another device from this company again, but I will buy another robot vacuum just not from KOBOT. Had to cut my loses because Best Buy would not let me return item and KOBOT has not been able to provide a reason for failure leading me to believe there is a defect in design. Device turns on and just stops for no reason. KOBOT has acknowledged a problem but just sends a replacement that eventually does the same thing. Now guess what happens after the warranty period? Right, now I'm stuck with a device that doesn't work after only a year. Wasted my money!!!!! Thanks KOBOT!!!! Never Again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Space Ship

    Posted
    Allan

    This machine looks like a space ship. It doesn’t fly but does magic job. It is easy to assemble and ready to go. After a while, with its strong sucking power and side brushes, you can check how much dust it has picked up. Usually, it is hard to clean the area under the bed and large furniture. But with its slim design, you don’t have to worry the dust in these areas anymore. The sensors are working great too, it can detect the stairway and won’t fall from the upstairs. This space ship brings you the friendship now.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product!

    Posted
    Susan

    This is the first robotic vacuum that I purchased and I'm quite happy with it. It works really well on our big area of short fiber carpeted basement floor and it picks up dirt, dog hair and small garbage. The less stuff on the floor, the better it cleans so I pick up clothes, power cord, toys from the floor first. It runs well under the table, chair and sofa and also easy to empty the filter bin. Overall, great product with great price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as great as I expected

    Posted
    loribell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I thought this little vacuum would be helpful around the house through the week with 2 cats and 2 dogs always shedding, but turns out to be way to much for the little guy to handle even if I keep emptying it. It does a decent job at getting things though, but also gets stuck off things frequently and you have to move it. It will bounce off the wall to turn and will move upward and get stuck on the trim around the walls. A bit weird and annoying.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Only for flat floors

    Posted
    Damien
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I tried it for a couple of days, and it worked decently, however whenever it would encounter a rug it would get stuck or it would think it was in a place it wasnt supposed to be in and would step down from it, which is pointless because I really needed the rugs to be cleaned. It would also get stuck frequently and start beeping really loudly, I felt like a had a baby and had to be taking care of where it was at all times otherwise it would cry.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Much noise about nothing

    Posted
    curguy

    Makes a lot of noise. VAcuums up almost nothing. I have a dog that sheds a lot of short fur. This unit will push it around, may deposit what it has pushed around when it goes from hardwood floor to carpet, but does not accumulate any significant amount of anything in the canister. EXtremely disappointed. Does not perform as intended.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    not bad for beginner

    Posted
    customer99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    the color and design looks good but i was disappointed the last time I emailed to the email address that showing in the instruction was sent back indicating invalid e mail address. It would be better if the company provides some extra side brushes and improve the customer service contact information.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cleaning addition to home

    Posted
    samgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Kobot charged and went right to work measuring fam room (30x40), kitchen, dining and foyer. Exceeded the distance expectations. Collection was exceptionally large for a clean floor! Kob went back to dock and is awaiting a schedule. Happy results.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    Bob789

    Slim design can get in under the sofa and bed, great vacuum power, load with features such as double cleaning, auto charge when battery is low and schedule auto vacuum timing...........

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    No Easier Way to Keep Floors Clean

    Posted
    LH006

    Press the double clean button once and it goes to work twice! Hard to beat that. After using it for a few weeks I can say that the floors look as good as they did when I vacuumed them the old fashioned way. This is a lot easier.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Dinuban
    • My Best Buy® Member

    I bought this for my daughter who is so busy so needed help with the household duties, she tells me weekly that she loves her helper help her keep up with the floors having animals in the house. Thank you for helping me help her.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE IT!

    Posted
    laceyfacey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this for myself on a Black Friday deal...but so did Santa, so I had to return it. This thing has changed my life for the better! I come home to a freshly-vacuumed home and I didn't have to do a thing!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    No Easier Way to Keep Floors Clean

    Posted
    KennyE

    Press the double clean button once and it goes to work twice! Hard to beat that. After using it for a few weeks I can say that the floors look as good as they did when I vaccumed them the old fashioned way. This is a lot easier.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Ladymail
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not as expected. Will not do schedule time or go back to dock on its own. Picks up good but overall i am disappointed. Guess when the robot is cheaper price. They dont do as well as the more expensive

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good for price

    Posted
    Nickel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Lid to filter bumps open every use. Most have apps that you can use so this one not having it is a disappointment. The base having a clock on your floor seems pointless and bulking.

    No, I would not recommend this to a friend

    • Brand response

      Help Desk

      Please kindly give our office a call or send us an e-mail with your phone number/inquiry and a team member will be happy to further assist:

      E-Mail Address: info@techkokobot.com
      Toll Free Phone# (888)883-2456
      Office Hours: 8AM-5PM PST M-F

  • Rating: 3 out of 5 stars

    Decent for price

    Posted
    Rubi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It does the job, though gets stuck to easily. & the plastic, clear flap piece was easily tossed into the trash when emptying the tiny containe with no replacement piece available.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    going to return it

    Posted
    bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    doesn't return to charger just runs for a little while and quits cleans well just not very long this is my second one think they are all defective

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Super unit

    Posted
    Bob789

    it clean better than my upright vacuum. it sweep up all the dust hiding in the carpet and floors.

    I would recommend this to a friend