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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 76 reviews

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78%
would recommend
to a friend

Customers are saying

Customers frequently mention the ease of use and straightforward installation of the 919 Premis Bluetooth Touchscreen Smart Lock, highlighting its seamless integration with Apple HomeKit and other smart home systems. However, some users experienced issues with the responsiveness of the touchscreen, particularly in sunlight, and reported shorter than expected battery life. Overall, the lock's positive features outweigh the reported drawbacks for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 76 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have Apple TV- 4th generation or higher for the product to work well.

    I would recommend this to a friend
  • Cons mentioned:
    Touchpad

    Rated 2 out of 5 stars

    It was a great lock for about a year!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great lock for about a year! Shortly after the year was up, the touchpad stop working. Shortly there after it stopped working electronically all together and all I had was a standard quickset deadbolts that requires a key. I would recommend not getting a touchpad they seem to be very sensitive. Will try a different brand for next lock.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Makes life so much easier!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve been using this Kwikset lock on our front door for 7 months and have only changed the batteries once. It’s an amazing feeling knowing we can leave the house without keys to go for a run or even on vacation because the lock is coded. It’s also cool to be able to check who is coming and going based on their code in the app. We will be buying one for the back door soon!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Battery life is better than expected. Would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Door Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what it’s intended to do. Easy to set up especially with an IPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Lock Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Apple Home Kit and Apple TV4K easy install

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock works perfectly with the passcode and Siri HomeKit love it...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keys no more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The key to the lock is no key. Get one and see it!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. We love that we can check in from our phones!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cool tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really cool tech with some awesome functionality. I love that it ties into homekit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Smart Lock, it was easy to install and setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this lock. Little bulky, but not that big of a deal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit does not allow me to access codes from my home 1000 miles away- which I SPECIFICALLY asked for. It also has to be "woken" up by placing your hand over it. Sometimes it takes several tries. When it works- it works good- but not user friendly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great for our purpose. Sometimes there is connectivity issues, but I cannot tell if it is a lock problem or a Apple HomeKit issue. Also I wish there was a double deadbolt version.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It said bluetooth,programable when away, thought it would work from your phone ALWAYS! It does not only if your in range? What good is that ?

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hi JCal,
      Bluetooth is a local connection, you should be able to control your Premis deadbolt using only your phone if you are within "line of site" to the lock. For remote access, an Apple TV (3rd generation or later) is required to bridge your Bluetooth collection to your home WiFi. If we can help you troubleshoot anything further, please give our support team a call at 1-800-327-5625.
      Thank you,
      Kwikset kwikset

  • Rated 5 out of 5 stars

    Great smart lock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kwikset Premis works great! It works well with my Apple TV and I can unlock/lock it from anywhere. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. Works well. You might need to do some extra drilling the bolt is extra long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast to open the door , sometimes I have to try twice but is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lock 2 months ago and it’s a really good smart lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use and share with other iPhone users

    I would recommend this to a friend
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