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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 3.9 out of 5 stars with 361 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers often highlight the ease of use and straightforward installation of the Kevo smart lock. Positive feedback also mentions the security features and the convenience of remote access, although some users note that the lock's reliability can be inconsistent and that battery life may be an issue. Concerns were also raised regarding the Bluetooth connectivity and the unlock speed. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 361 reviews
  • Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Ok but has its problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like some of the reviews. Sometimes it works and sometimes it don't. After having this problem occur off and on. I decided to give the key pod a chance. I found using it more effective than the app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome and so convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more making house keys or hiding them outside for someone to find. This is one of the best "smart home" additions that you should have. I love that I can simply send an electronic key to someone to let them in my home. I also love the fact that I don't even need to carry my key with me. I simply use the fingerprint recognition, and in I go. As for installation, if you can replace a deadbolt or handle, you can install this. I love it, and must admit, I do not think I would ever have a front door without this, or something like it again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    easy install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just bought was easy to install and set up I wish it would work with wifi instead of Bluetooth otherwise works ok

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great concept, Needs more work.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing concept... But just not quite there. When it works, it's nice. But it doesn't always work. Furthermore the batteries hardly lasted a few weeks (yes, checked to make sure there wasn't any friction in the bolt or other bindings). Also, the lack of wifi/smart home features leaves much to be desired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy, but loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bolts are easy to install, but a little noisy. Also, note: if you wish use it with Alexa, you will need to buy the hub, sold separately

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works most of the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to replace version 1. Smaller footprint, but doesn’t always connect with smart phone.

    I would recommend this to a friend
  • Cons mentioned:
    Unlock speed

    Rated 1 out of 5 stars

    Cool tech, bad device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to get this lock on my home. I have a lot of friends that visit from out of town and having the ability for them to let themselves in if they want to stay out late was a dream. It still is a dream. Firstly the lock mechanism was too big to even fit in my door, so after somewhat successfully drilling out a ever so slightly larger hole (and scratching up the door finish in the process) I was able to get it to ‘fit’ in the hole. Then I had to fight with the deadbolt part to even hit the hole of the door jam, and guess what it still hasn’t ever worked. When the Kēvo tries to auto lock it just whirs and clicks until I get frustrated enough to manually lock it. Moving on from that I NEVER got the Kēvo and related phone app to ever talk to each other. I couldn’t even get it to work with three separate phones (all setup after clearing the lock memory and related app data). The lights around the exterior facing lock would never light up. Since this was the only deadbolt I have and now my old lock wouldn’t fit there was no way I was shipping the lock to the MFG for replacement, and since I live alone with a small kid I wasn’t leaving my home unlocked to return this to BBY. Basically I had the pleasure of wasting my money on a fancy standard deadbolt that I can’t replace without replacing my entire front door.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hi Gypsy,
      Please call our support team, 1-800-327-5625, at your convenience. We'd like to troubleshoot your Kevo hardware and make sure that everything is working correctly.
      Thank you,
      Kwikset kwikset

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Cool lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this kick for my business. It makes getting in an out much easier and I have peace of mind knowing of any one else is entering the building.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Kēvo app frustrations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little aggravating to make sure always have Kēvo app up on phone and make sure connected to lock or unlock. But otherwise I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neat doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really neat when it works. If I have my phone with me and just touch the lock from the outside, 85% of the time it unlocks. Sometimes the app on my phone has trouble connecting to the lock. So it’s good that it also comes with keys so you can open it the old fashioned way if you need to. You can send people access to unlock with their phone, and you can choose times and days when they can have access. I’ve had some trouble with this feature before. Overall a cool gadget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No keys needed anymore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have digital keys. No more looking for the right keys. Can send digital keys to family and revoke them whenever you want. Works great! I bought two of them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Kevo! I have set it to automatically lock after 30 seconds so now my husband never has to worry that the door wasn't locked when we left. With a touch I can lock or unlock the door! Other reviewers were complaining of it not working all of the time, but I haven't had any issues. Works every time. The ability to re-key it to an existing key that I already had for Kwikset was a bonus that I love.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Cool smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, the app must be running in the background for the touch feature... Simple installation.... We love it....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    2nd one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased 2 of these...my first one was sold in my previous home. Had to get another one for the new home.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I just have to replace the batteries every 6 months and make sure the lock is lined up perfectly.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth, Reliability

    Rated 1 out of 5 stars

    Doesn't work as well as I'd hope!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For starters. I was hoping I could control this deadbolt through my phone, anywhere. In combination with my doorbell camera, I could open the door remotely. You can't. It only works within the few feet of the front door. Even with that, this deadbolt only wants to sometimes work. It's quite frustrating when you just tap the deadbolt to open, as it should, when you have your hands full of groceries and it doesn't work. In all, I honestly think a regular deadbolt would be what I would have gone with after my experience with this Kevo one. If it worked, just about every time, I might actually enjoy it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Unsurpassed safety item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this smart lock. Works without problems. Very easily installed. I connected it to Amazon Alexa and I bought the hub so that I could operate remotely. No need anymore to pass out keys and pray they’re returned. Also can unlock door from my favorite chair. Further, the worry of how first responders could get in if there was an emergency is gone. I recommend this lock heartily.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but u have to have the app running in background of your phone and it SUCKS the battery if it does. I tried to turn it on right b4 I need it but it takes away to register then

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hi Mell,
      Thank you for your feedback, we appreciate it. Please be sure you are running the latest version of the Kevo App to improve battery life.
      Thank you,
      Kwikset kwikset

  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install. Easy to use. Work perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so easy to use. Amazing not having to search for keys when it's raining of my hands are full with purchases.

    I would recommend this to a friend