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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 361 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers often highlight the ease of use and straightforward installation of the Kevo smart lock. Positive feedback also mentions the security features and the convenience of remote access, although some users note that the lock's reliability can be inconsistent and that battery life may be an issue. Concerns were also raised regarding the Bluetooth connectivity and the unlock speed. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 361 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it easy to open the door without having to use my keys

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hands free lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a little trouble installing, but once it was in it worked like a charm. A few of the screws were in bags with numbers that did not match the instructions at all so we had to guess if it was the right one. I love that I can lock and unlock the door without having to take my keys out of my purse. Goes well with the keyless car ignition!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Convenience!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing just makes life easy arriving / leaving home. All I have to do is touch it holding 6 bags of groceries etc and it unlocks. No fumbling for keys, no typing stupid codes - just touch and walah! Buy this, it's the best smart lock available!!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO FAR SO GOOD. LITTLE TO EXPENSIVE BUT IT DOES IS JOB.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Front door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got this lock on my front door, allowing me to open it with just a touch, The best part is being able to lock and unlock from anywhere in the world (with the bridge that is sold separately) and being able to give anyone a key through the app.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Kool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Install, functions smoothly, and very secure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was very easy to install, works as advertised.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Requires certain phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download the app first to see if your phone is compatible. Only Apple, Samsung, and Pixel are the only phones I'm aware that are compatible. Would not work with my phone and had to return it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Great smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works great but I hate that it works Bluetooth so you have to have your on you and if want to unlock your door from a distance you to purchase a device so you can connect to Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    perfect for hands free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my keys attached to my phone. I do not need them to start my car, only need to have them with me. Now I only need my phone on me to open my house door. So handy when I am carrying packages or helping my ailing husband in the door.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    KEVO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LED indicator stopped working after 48 hours. Lock completely failed after 3 months. It will sometimes unlock minutes after locked. Not a trustworthy system and leaves much to be desired. Installation, however, was extremely easy. If you want to use this lock outside of the range of your home, you will need to buy another piece of equipment - the Hub that runs nearly $100. So, you have to pay $200+ for the lock, and then another $100 if you want to use it outside of your home. Go with another product...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works quite well once it is set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed one of these on my daughters new townhouse. After 48 hours of maddening set up including multiple calls to tech support, I finally got it to full functionality. Tech support was excellent. They stuck with me through a couple of unusual issues and once we got it working, it has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works with my smart phone and alexa very attractive lock I love this

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A MUST HAVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh! My! Goodness! This is the best thing ever!! No more fumbling into my purse when my hands are full of bags, just tap the lock and vuoi la you’re in!! You can even allow family or trusted friends with access as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to install and set up. One down side is that you have to buy the Kēvo Plus to be able to activate control over the internet. Love the fobs, as you can control the allowed times by fob, versus giving some one. A key

    I would recommend this to a friend
  • Cons mentioned:
    Unlock speed

    Rated 3 out of 5 stars

    Slow to lock and unlock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the time, it takes a while for it to unlock... i've taken out my phone more often than not before I could unlock it. Triple tap to lock also is spotty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lock of the Future!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and solid construction. Love the e-key feature, easier to send keys to visiting family and friends and the ease of setting a time limit on said key, deactivating an e-key or key fob than changing a lock if keys were lost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    first smart home purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My road to a smart home begins with the front door! I was contemplating on this lock, the schlage sense or the august lock. Each one has their own strengths but when it boiled down to purchase time it was: * Warranty * How secure is this * what perks am I getting with this * Company history The Kevo, on my personal review, topped all the criteria. Lifetime warranty, it's an actual deadbolt you're purchasing, runs with iOS and "upgadeable" for remote access, and the company is one of the largest and known "lock companies" around.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this deadbolt. It works great. You have to keep the phone between you and the door, but it seems to work every time. My wife has a little problem when the phone is in her purse, but again keep it close to the door and it works.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Kēvo doesn’t work that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not impressed and will be returning this product. You have to keep the app open which drains the phone life.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      With the app running in the background you should not need to open the app every time you wish to access your door. Please make sure your app is running in the background. If you continue to experience Touch-to-Open connectivity issues, please give our support team a call at 1-800-327-5625. kwikset

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