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Customer reviews

Rating 4.1 out of 5 stars with 2541 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are satisfied with the price, ease of use, weight, storage, memory, and performance of the 15.6" Laptop. Some customers have concerns about the keyboard spacing, battery life, build quality, shift key size, and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,541 reviews
  • Rated 2 out of 5 stars

    It's not even ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and even though it's cheap, not worth the money!

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This system should be a fast system with its Core I-3 processor and 6GB of RAM. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. lenovo

  • Rated 1 out of 5 stars

    Good price but bad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Lenovo laptop online. It did not work right from day one. It would freeze up every other day and had to be restarted and then got worse from there. Finally one day after a restart, nothing worked at all. Returned it to local store for refund and bought a Dell.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard is major problem for touch typers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right shift key is out-of-place and located in an odd position, making this laptop impossible to use for anyone who touch types. It would probably work OK for someone who types with one finger, but anyone who types with two hands should stay away from this product!

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      With regard to the right shift key issue you mention, there is a free software APP called KeyTweak that may help you. You can switch the key functions of specific keys on your keyboard with this software, so you could change the right shift key with the key you hit in its place. Just Google search "KeyTweak" and you will find articles about what the software does and you will find the download location for this free APP. lenovo

  • Rated 2 out of 5 stars

    Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for casual use. Works effectively. Has own apps.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very very very slow. I can't use it.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This system should provide good speed with its Core I-3 processor and 6GB of RAM. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. lenovo

  • Rated 2 out of 5 stars

    not the best performance, rather slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have liked to see the laptop respond faster

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This system should have good speed with its Core I-3 processor and 6GB of RAM. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. lenovo

  • Rated 1 out of 5 stars

    Piece of junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It simply will not work online. No help from Best Buy. I bought this via the internet. Cautionary tale of buying from Best Buy online. I'm throwing it away and ordering a quality laptop from Dell, which also has excellent support. The extra cost is worth it.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      It sounds like there may have been a problem with the WiFi drive upon initial set up of Windows 10. This system is equipped with OneKey Recovery System. There is a very small pin hole on the left side of the device, right near the headphone jack on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. lenovo

  • Rated 2 out of 5 stars

    cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very cheap cover seems it would break easily five

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow, rough. my old laptop with less than 1 GB of memory and a lot less hard drive is still better and faster than this one. If I could return this one to get an another one, I would definitely do it! I guess the price should have worned me ...hah!?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    good screen size. keyboard is not easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my needs this laptop is a good choice. I credit the salesperson for helping me select the best one for me. Screen size is great. Suggestion for additions would be extra usb ports. I had to buy an external device to handle my printer and, thumb drive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I am pleased with purchase but have not used yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased what I believe is a good computer. A friend purchased the same one and is very pleased. I have not taken it out of the box yet. Price was right and the salesman gave me a thorough description of its capability. It was what I needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it, maybe, a couple of days, when something inside started making a sound. It sounded like something was loose or broken, in there. This was my first laptop. I should've done a little more research, than just buying it because it's on sale.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off the key board has the half a shift key on the right hand. It was strange and was very annoying. The computer was extremely slow pulling up webpages my 3 yo Toshiba does better slow boot up. Just not a very pleasant computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hated it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clicking the touch pad was SO FREAKING LOUD OH MY WORD So slow, didn't like the feel. Just wanted to buy something cheap and went for an open box and the store recommended Lenovo. Terrible suggestion, no wonder it was discounted

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beginner Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like a laptop with poor screen resolution and basic operating functions then this is the laptop for you. If you want to do Word, YouTube and have more than 1 browser window open at the same time - do not buy this laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Veryfrustrating setup. Took 4 hours.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine would not activate Windows, had to call customer support, but kept getting transferred around and finally hung up on. I would not recommend Best Buy PCs as they are not properly setup at time of purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died after 3 months of use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was all good till month 3 of use. i take great care of my computers and never bump them. hard drive failed out of nowhere and battery stopped working. complete garbage parts inside these things.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pure junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Lenovos in 3 years and they both have been junk. This one has an inaccessible boot device code. Repaired but it came back with a Windows 10 update. Too much drama!! Lenovo, you owe me $800.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst laptop I have ever owned by far! this thing is so slow its almost unusable. It continually locks up and the sound at full blast is barley audible. So sorry I ever bought this!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought my laptop I first bought an open box and it was slow and it was glitchy I thought it was because it's a open so I returned it and then got a new laptop same brand and it's still slow

    No, I would not recommend this to a friend