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Customer reviews

Rating 4.1 out of 5 stars with 2541 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are satisfied with the price, ease of use, weight, storage, memory, and performance of the 15.6" Laptop. Some customers have concerns about the keyboard spacing, battery life, build quality, shift key size, and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 2,541 reviews
  • Rated 1 out of 5 stars

    beginner computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returning for many defects also would not even load the office program. so I will be given another as per management.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Please keep in mind, there is a 30-day trial of Microsoft Office 365 already included on the device as part of the Windows 10 operating system. In order to keep the program active after the trial period, you will need to purchase a product key. You will not need to download any additional software. If you install another version of Microsoft Office on top of the one already on the device, it will cause the program and possibly the operating system to fail. lenovo

  • Rated 1 out of 5 stars

    Don't recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this along with the store recommended antivirus, didnt last but a couple of months until it went kaput.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke 2 days later

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two days after buying it it started making a loud noise, like the fan was tapping something and it would shut off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and within a month the mouse pad did not work. I returned it and upgraded for a better computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this device. It was too slow connecting to wifi. My work uses Lenovo products and overall good quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst computer ever got

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst computer ever got had to take it back twice and finally exchanged it for a different computer altogether

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think there would be decent speed with i3 and 6gb but this thing is slow as heck

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product vulnerable to virus attack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antivirus that came with product is inefficient and therefore product is vulnerable to malicious attacks.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This device comes with both Windows 10 Defender virus protection and a 30-day trial of McAfee. You must purchase the McAfee Software to keep it active beyond the 30-day trial. lenovo

  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst piece of electronic equipment I've ever owned. Slow doesn't begin to cover it. Glacial.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. This computer is very slow. I don't have 50 characters to type for this poor computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Way too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst computer I have ever purchased. I have had it for a month. Hopefully Best Buy will return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had wifi connection issues constantly and the computer froze all the time. I do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      This system should be a fast system with its Core I-3 processor and 6GB of RAM. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. lenovo

  • Rated 1 out of 5 stars

    Very Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was slow from day one. After 1 year it became almost unusable. Need to return this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motherboard kept going out took it into repair 4 time ...each time it was the same issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was horrible. Didnt work right from purchase or even after Geek Squad worked on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not owned this computer for a year yet and it won’t even turn on anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst laptop ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super slow, this is the worst laptop i have ever had. dont waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works but the materials are quite cheap. I would not recommend purchasing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer for my mother. What a bad decision...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crummy sound from tinny speakers. Overwhelmed anything positive about his laptop.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      With regard to the audio quality, you might try going in to Properties for sounds/speaker. For Playback, find the Enhancement Tab. Find Equalizer. Change setting to Powerful. lenovo