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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 300 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the Flex 5 13" 2-in-1 Chromebook for its ease of use, touchscreen functionality, and affordable price. Positive feedback also highlights its performance, compact size, and lightweight design, making it suitable for portability. However, some users express concerns regarding the battery life and limited RAM. The storage capacity is also mentioned as an area needing improvement by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 300 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything we expected, easy to use and has plenty of space .

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Flex 5 13 Chromebook. We are pleased to hear that the ease of use and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Great for work on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used my main setup for classes, and it’s more than fine when I’m in my dorm, but having a laptop for note taking and doing work on the fly is definitely a must for college students. The laptop is portable, cheap, and does everything you likely need of it for work, nothing more, nothing less. If you need a machine to take notes on, and maybe watch Netflix or something along those lines, this is perfect. Battery lasted me about 3 hours when watching a movie, but lasted maybe 5-6 hours when used for work. For the price, the speed is top-notch. With a full HD display, that doesn’t disappoint either.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Chromebook Flex 5 13. This model ships with a Integrated 51Wh, Lithium-Polymer Battery, which within this Chromebook, has a Google power load test: 10 hr, depending on the work the Chromebook is performing. Here is a link to some tips for extending the battery life of your Chromebook after each charge:  https://www.netbooknews.com/tips/how-to-extend-chromebook-battery-life/ Lenovo

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Speed is great. Nice keypad.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13in. 2-in-1 Chromebook. We are very pleased to hear that the specifications and features of the Lenovo Flex 5 13in. 2-in-1 Chromebook meet your computing needs so well. Lenovo

  • Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Bought it because I liked the way the keyboard felt. Still having a little trouble getting used to Chrome OS compared to Windows. Originally had problem because the display was larger than the screen so that parts of the display was cut off. Turned out the default setup had that option turned on in the "accessibility" section. Turn off the option and everything works great

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 2-in-1 Chromebook. We are very pleased to hear that the specifications and features of the Lenovo Flex 13 2-in-1 Chromebook meet your computing needs so well. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was a excellent buy, the sleek design and setup was easy.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the value, easy setup and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good on paper, not so much in the real world.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several chromebooks since around 2013; I have to say that this is the worst of them I've yet had! A real tragedy as I had been pretty meticulous about searching through critic review sites, reading reviews here, and being overall diligent in my search for a new chromebook to replace my Toshiba Chromebook 2, 2015 edition, which is undoubtedly a superior machine to this one. I only went to replace it because it stopped getting automatic security updates, though it still works great in comparison to this absolute joke of a Chromebook. Obviously, this chromebook has a better processor, RAM, SSD, screen/everything else as it's 5-6 years newer (except keyboard, the Toshiba Chromebook 2 has one of the best keyboards I've ever used), but what this Lenovo lacks is general ability to function properly. Honestly, this chromebook crashes CONSTANTLY. It's painfully annoying. Every single day this Chromebook will crash, run slow, freeze, not turn on, not turn off; I mean truly, it's incomprehensible that this Chromebook sucks this much. It shouldn't, it has all the right component parts, it doesn't seem to be terribly cheaply made and it's definitely not the cheapest Chromebook option, but for whatever reason, this Chromebook has a hard time just managing Chrome which, um, kind of defeats the purpose of having a Chromebook. My phone can handle more tabs seamlessly this this chromebook. That's obscene and embarrassing. Skip this product, just upgrade your phone. It'll be of more use than this machine. I only give it two stars for its aesthetic qualities and because I'm trying to convince myself I didn't just light $400 on fire to buy this glorified trash.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      We are sorry to hear that you are having issues with your Lenovo Flex 5 13 Chromebook. Resetting your Chromebook back to original factory settings may correct the issue you are having. Here is a link to instructions for resetting your Chromebook:  https://support.google.com/chromebook/answer/183084?hl=en. If the issue continues, we recommend you contact Lenovo Tech Support for Chromebooks at: 800-426-7378. Lenovo

  • Rated 4 out of 5 stars

    Loved the way it looked, but kept crashing on use.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this little Chromebook, especially the way it looked...for as much as that counts. It was sleek and sharp looking. Not your average Chromebook, on appearance. However, I began to have issues with apps and connections crashing. Given it's reputation, I truly believe that I had received a lemon. And given this was an "open box" purchase, I believe the previous owner also experienced this major "hiccup".

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      We are sorry to hear that you are having issues with your Lenovo Flex 5 13 Chromebook. Resetting your Chromebook back to original factory settings may correct the issues you are having. Here is a link to instructions for resetting a Chromebook:  https://support.google.com/chromebook/answer/183084?hl=en. If the issue continues after this reset, we recommend you contact Lenovo Tech Support for Chromebooks for additional help at: 800-426-7378. Lenovo

  • Rated 5 out of 5 stars

    Nice and compact

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what I was looking for, a small light weight laptop with great picture resolution. The price wasn't to bad either. I thought it would be hard adjusting from my 17" to this size but it wasn't a problem at all. So far I've learned how to answer texts from my laptop. Now I have more run on my laptop desk.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the value, features and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Rated 4 out of 5 stars

    Descent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good started for my daughter. The internet doesnt stay connected for some reason but other than that its been a good starter.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      We are very sorry to hear that you are having connectivity issues with your Lenovo Flex 5 13” 2-in-1 Chromebook. To fix this issue, please first locate your router and modem, unplug the power or power off the device(s), leave it off for at least 10-30 seconds. This will reset both the router and modem and temporarily disconnect your devices from the Internet Service Provider, up until you plug in the power again. When the lights on the modem and routers turn on and are green, the internet should be up and running. Please now check if your Lenovo Flex 5 13” 2-in-1 Chromebook is connected to the internet.
      If it stays connected, then it might have been the router. If not, please forget the WiFi network connection that you are on and then reconnect it after. To connect your Chromebook to WiFi, please follow these steps -- https://support.google.com/chromebook/answer/1047420?hl=en
      If the issue still continues after these updates, we recommend you call Lenovo Chromebooks Tech Support at: 800-426-7378 for additional help. Lenovo

  • Rated 5 out of 5 stars

    Cool for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good size, it’s light. Perfect for school. .

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Rated 5 out of 5 stars

    Fast chip

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra fast display and chip its snappy like a 120hz display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mutaz Abdullah

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality laptop and allows me to run my business well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Chromebook and I'm glad I stayed with it. The transfer of information was seamless and complete within a very few minutes. There seems to be a little glitch with the quotation key in that it sometimes turns into a French character such as an accent ague or a cedile. But it's not frequent enough for me to care about. Overall, I'm very happy with my new Chromebook after having my last one for 7 years!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13. If you are having issues with keyboard input errors, try resetting the Chromebook hardware:  https://support.google.com/chromebook/answer/3227606?hl=en. If the issue continues, we recommend you contact Lenovo Tech Support for Chromebooks at: 800-426-7378. Lenovo

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Decent quality for the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic little notebook. Nothing special or remarkable , but for the price and basic needs , it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    chromebook greatness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with my purchase and it meets everything that I was looking for in a computer and tablet it's easy to carry and easy to store its not heavy very lite weight and small

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Chromebook Flex 5 13. We are pleased to hear that the features and performance of the Chromebook Flex 5 13 meets your computing needs so well. Lenovo

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Especially good for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good computer. We purchased Chromebooks for our kids when the lockdown happened, and it's done the job. It's especially good for the price.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook for your children. We are pleased to hear that the value and performance of the Flex 5 13 Chromebook meets the computing needs of your children so well. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Chameleon/ Transformer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable easy to use, completely and totally customizable so it fits with whatever task you are needing it to do or using it for labtop for college classes and note taking, video sessions, or pictures, drawing, flip into a tablet for easier drawing..

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the features and performance of the Flex 5 13 Chromebook meets your computing needs so well. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Lenovo - Flex 5 13" 2-in-1 Chromebook - Pentium 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, it's a good product-just wish I had been aware that it is google-based so I wouldn't have to convert docs from Google to Word.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Lenovo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for the price and great touch screen but limited on app. Did not have Banking. Kindle and Amazon app.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. This Flex 5 13 Chromebook ships with the Chrome Operating System installed and is compatible with Google Play Store APPs. Not all Google Play Store APPs are optimized for the Chrome OS. We always recommend you check the requirements and compatibility of any software you will be installing on your new Chromebook, before you invest in any Chromebook. Be sure your new Chromebook can support the software you will need to use and your workload. Lenovo

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st chromebook and it is so easy to use and I haven’t had a google product in years. I have so many documents loaded and it’s not slow and the battery life is amazing.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Thank you for choosing the Lenovo Flex 5 13 Chromebook. We are pleased to hear that the performance of the Flex 5 13 meets your computing needs so well. Lenovo

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