Customer Ratings & Reviews
- Model:
- SK1
- SKU:
- 12061499
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Need employees that know products better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and was told was compatible with tv purchase but is not look forward to returning it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your experience with us, and we're sorry to hear about the your experience with the compatibility of the LG Soundbar (SK1) model. We strive to provide transparent and accurate information to all our customers. We would like to assist you in resolving this matter promptly. Please reach out to us on social media @LGUSSupport so that we can address your concerns and work to ensure a satisfactory resolution. ^Juvy
LG sound bar issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like the sound quality of this sound bar, there was always a problem when I turned my tv on and find out there was sound and try to figure it out what was wrong with the sound bar remote. I would not recommend anyone buying this product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Tv has good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works better Then the sound bar I have nothing else to say it won’t let me hang up for that still had so many things to say
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for your feedback regarding your TV and the sound bar. We're glad to hear that the TV is working well for you. If you have more to share or if you have any questions or concerns in the future, please don't hesitate to reach out to us. We're here to assist you and provide support whenever you need it.
If there's anything specific you'd like to discuss or if you need assistance with your sound bar or any other LG product, please feel free to contact our LG support team. You can reach them through this link: https://www.lg.com/us/support/contact. -Carl
average sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.less than I expected in sound quality - average at best
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are unhappy with your soundbar. The SK1 has 2 pre-set surround sound options. You can select a desired sound mode by using each sound mode button. With the standard setting you can enjoy optimized sound and with the Bass Blast setting it reinforces the bass and provides a powerful sound. The SK1 has a total power of 40 watts. If you're in need of some guidance with using your soundbar, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Wouldnt purchase..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 months and then stopped working... overall sound wasnt great, and not much low end sounds.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound Bar did not work. Returned to store. Even called LG support.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Larry. Thank you for taking the time to share your feedback on the LG Soundbar (SK1) model. We're sorry to hear about the issues you experienced with the unit. We aim to provide reliable, high-quality products and ensure a smooth and seamless experience. We appreciate your efforts in returning the product to the store and reaching out to LG support. If there's anything else we can do to assist you further, please reach out to us on social media @LGUSSupport. We hope to have the opportunity to provide you with a better experience in the future. ^Juvy
Ridiculous.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item open box excellent and after being shipped late it arrived and didn’t work at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We're sorry to hear that you received your LG soundbar defective. We understand how inconvenient it is for you. Please reach out to BestBuy's customer service team. ^Dan
Bad sound, period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar sounds worse than the speakers on the TV itself. Very tinny sound. Does not enhance the TV viewing experience in any way. Actually detracts from it. Crazy and sad, but true.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Never worked out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The port was broken. Wire wouldn't stay in, so we never were able to use it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, StephanieA. Thank you for taking the time to review our product. We sincerely apologize for the inconvenience you experienced with the LG Soundbar (SK1) model. We understand how frustrating it must have been to receive a faulty product that didn't work out of the box. We would like to assure you that this is not the level of quality we strive to deliver.
We are genuinely sorry for the broken port and the wire not staying in place, which prevented you from using the SK1. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If you need further assistance on your LG product, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Skip this one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for a few days. Then it would turn itself off, or the sound would just drop and you would hav3 to turn it on again. This one goes back, and I’ll spend a little more money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This certainly is not how it should be. We would be happy to look into these power issues and connectivity issues you are experiencing with your soundbar. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
No good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isnt loud enough or good quality. Better off just using tv speakers
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RyanJ. We apologize for the dissatisfaction you are experiencing with the sound quality of your LG Soundbar (SK1) model. We understand that the sound is not loud enough and does not meet your expectations.
We appreciate your feedback and understand that using the TV's built-in speakers might provide better sound quality for your needs. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Meh, TV speakers sounded better.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't expecting much, but, I did expect it to sound better than the TV speakers. I was wrong, and back to the store it went. It sounded hollow and tinny.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Remote is bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 35 minutes on phone with customer service and being shuffled around from departments I hung up. The only way to control this is with the remote control. When that went bad you have no more sound bar
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
bad speaker good price, no longevity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, worked well for 2 months now it's virtually unusable. Constantly skipping audio or making a loud popping sound. Would not buy again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad open box item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a open box item. Set it up and found it to be defective. One would think they are tested before going back into stock and resold.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sound bar x
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not the right sound bar for me or my family at that time
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, IsraelJ. We're sorry to hear that the LG Soundbar (SK1) model did not meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your experience.
We understand that finding the right soundbar for your needs is crucial, and we apologize for any inconvenience this may have caused. If there's anything else we can do to assist you or if you have any specific concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction and would welcome the opportunity to address any concerns you may have. ^Juvy
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst sound bar ever. Only lasted 1 month before having problems
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Sandra. We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar only last for a month very disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Channel Soundbar. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Poor delivery Company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it, Delivery went to the wrong address....
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, GregoryG. We are deeply sorry to hear about the delivery issue you experienced with the LG Soundbar (SK1) model. Your feedback is incredibly important to us, and we genuinely appreciate you taking the time to share your concerns.
We understand the frustration caused by the delivery mishap, and we sincerely apologize for any inconvenience this may have caused. Rest assured, we take this matter seriously and will work to prevent such occurrences in the future. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality... You get what you pay for, that being said... Although this item was inexpensive, it wasn't worth the money... Spend a few more bucks... It's worth it
No, I would not recommend this to a friend
