Customer Ratings & Reviews
- Model:
- SK1
- SKU:
- 12061499
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Not happy with the purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy voice and mouth of actors on the screen is delayed plus it’s not loud enough.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you took to share your feedback. We'll be more than happy to look into this, and assist you further. It would be our pleasure to assist you with your concern in a platform that allows us to have a back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000. ^Danee
UNNECESSARY IN OUR SMALL BEDROOM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I RETURNED THE SOUND BAR. IT WAS DIFFICULT TO HOOK UP TO THE HEADSET I USE AT NIGHT WHEN I WATCH TV AS MY HUSBAND SLEEPS.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Would not connect to Harmony Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this when my other soundbar went kaput. Brought it home and could not get it connected to my harmony remote. Returned it and bought a more expensive vizio instead---much happier!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the soundbar but we appreciate you reaching out to us. If there is anything we can assist you with, please feel free to contact us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Bummer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it sounded good until 2 hours later when the sound kept going out every few minutes. Returning it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers on this sound bar are literally worse than the speakers or me tv. How is that even possible? Waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
No better than tv speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar looks nice but I could not tell the difference between the soundbar and the tv speakers. Ended up returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. I hate to hear that you were not satisfied with the soundbar due to the sound not meeting your expectations. I can definitely understand how frustrating it may be for there to not be much of a sound difference between the soundbar and your television. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, but poor sound quality. Spend the extra money and get one with a subwoofer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Crappppp.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst of them all, do not but this crap, have no idea why this was even made, my phone sounds better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar installed quickly. Unfortunately, it stopped working less than 24 hours after installation. I am now going to have to take it back the store.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you have had this issue with your soundbar! So we can get this resolved for you, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Sounds dbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst purchas I have made. Hooked it us was easy enough it the sound quality was terrible. Returning it not for me
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound I was expecting at all. My son has the same kind and sounds way better although it’s an ON
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than tv sound. Also intermittent connection so had to be sent for repair. Still not back. Sorry I bought item.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Lg
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While not horrible save for a complete vizio set. This adds a vary marginal amount of pleasure for the price that it cost.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put your phone in a tin can and it’ll sound better than this sound bar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t tell any difference in the sound compared with the sound on the tv. Therefore I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist further. ^EJ
Returned this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not care for the sound quality of this sound bar. I returned it for a refund and will just use the sound on the TV (it’s a work TV)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are unhappy with your soundbar. The SK1 has 2 pre-set surround sound options. You can select a desired sound mode by using each sound mode button. With the standard setting you can enjoy optimized sound and with the Bass Blast setting it reinforces the bass and provides a powerful sound. The SK1 has a total power of 40 watts. We hope you continue to allow us to provide for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Horrible sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it not even two weeks and returned it because the sound blew out on it. The speakers stopped working and there was no sound.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Sound bar. I am sorry to hear that it developed an issue and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to it only having optical connections. My TV doesn't have that and I don't need a new TV right now
No, I would not recommend this to a friendPoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds effects for a 4K tv 50” is fine but no to listen music or something that require more watts
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds terrible. Dont expect alot from a $90 speaker.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
