Customer Ratings & Reviews
- Model:
- SK5Y
- SKU:
- 6201024
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.1-Channel Hi-Res Audio Sound Bar for its exceptional sound quality, particularly the impressive bass. They also appreciate the straightforward setup process and the affordable price point. However, some users have expressed concerns about the volume level, which they feel is insufficient, as well as occasional issues with the subwoofer pairing and remote control compatibility.
This summary was generated by AI based on customer reviews.
Look elsewhere for your sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up this sound bar on the advice of the Best Buy salesperson instead of the Samsung I went in to purchase. The LG sounded horrible once connected and if there was anything being transmitted to the subwoofer, I couldn't detect it. I returned the LG and purchased the Samsung - 2.1-Channel 300W Sound bar System with 6-1/2" Wireless Subwoofer that I had been researching. The Samsung unit has worked perfectly and sounds great. If you're looking for a sound bar in the $200 range, you can do much better than this LG unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are unhappy with the sound the SK5Y produces. This system has a number of pre-set surround sound fields. You can select a desired sound mode by using each sound effect button.The SK5Y has the following sound effects: ASC (Adaptive Sound Control) which analyzes the property of input sound and provides the sound optimized for the content in real time, Bass blast which reinforces the bass and powerful sounds, DTS V:X which is a more immersive and cinematic surround sound. We hope this information helps. If you are in need of any assistance with using your soundbar, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but I figure out how to use the controller. No instructions
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you had issues with the functionality of your remote but we appreciate you reaching out. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Its ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is fine for a bedroom in my opinion but its not very loud.
I would recommend this to a friendNot loud enough, Connectivity Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For my 10 x 10 ft living room, the sound was terribly low. I have had 300W speaker in past, this was probably 30% of the sound I was getting with my other 300W speaker. On top, the Woofer had choppy wireless connection. I tried troubleshooting the problem. Ended up returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you're unsatisfied with the quality of your speaker. If you need any further assistance, don't hesitate to reach out to us via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-793-8896. ^KH
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has okay sound but the next model above it sounds even better
I would recommend this to a friendGood for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and loud but sound quality isn’t the greatest.
I would recommend this to a friend- Cons mentioned:Volume
Turn up the volume!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. The volume doesn’t even equal the volume of the TV speakers. All you get is a little boom from the sub. Good for a very small room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist further. ^EJ
Teachers own
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned didn't like the sound quality with our tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you had this issue with your sound system! If we can assist you in the future, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound goes out every once and a while lasts a second.
No, I would not recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good to get a little better volume from your TV.
I would recommend this to a friendSecond LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second LG soundbar i purchased and now this one has stopped working. I purchased and LG sound bar and sub because I have an LG tv and wanted them to pair well with each other. The TV i have no complaints, the sound bars just stop functioning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see your soundbar has stopped working. We would be happy to look into what could be causing this issue and what we can do to get your soundbar back up and running. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Hindsight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In hindsight I would have done better research and bought something different. This system sounds ok at best. It's louder than my TV which is nice but my TV actually sounds better without it on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are unhappy with the sound the SK5Y produces. This system has a number of pre-set surround sound fields. You can select a desired sound mode by using each sound effect button.The SK5Y has the following sound effects: ASC (Adaptive Sound Control) which analyzes the property of input sound and provides the sound optimized for the content in real time, Bass blast which reinforces the bass and powerful sounds, DTS V:X which is a more immersive and cinematic surround sound. We hope this information helps. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Sound was poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first sound bar purchase after reading some reviews on it. The sound was hollow, sub was low impact, and the sub kept disconnecting from the bluetooth connection. I exchanged it for a better unit I listened to in-store.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear the connections were not consistent. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
- Pros mentioned:Sound quality
Audio would not sync with video
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this item because I could not get the audio to sync with the video on the tv. Sound quality was really good though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Sound bar. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and the audio sync concerns will be shared with our product team.
If you decide to give LG audio products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Cons mentioned:Volume
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Severely disappointed. This sound bar made minimal difference. It was no louder than our TV, and the sound quality was decent at best.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Courtney, thank you for your review it is very important to us. That is terrible to hear. I can definitely understand how frustrating it may be for the soundbar to not be any louder than the television. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Sounds good.....
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review......but the wireless subwoofer continues to drop connection to the sound bar. After reading up on the issue, it seems to not be an isolated issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your subwoofer is having connection issues, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Cons mentioned:Volume
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At its highest level of volume it sounds the same as halfway
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are unhappy with the sound the SK5Y produces. This system has a number of pre-set surround sound fields. You can select a desired sound mode by using each sound effect button.The SK5Y has the following sound effects: ASC (Adaptive Sound Control) which analyzes the property of input sound and provides the sound optimized for the content in real time, Bass blast which reinforces the bass and powerful sounds, DTS V:X which is a more immersive and cinematic surround sound. We hope this information helps. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Would not buy this soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was able to play music nicely, however the voices from movie/tv show dialogue had a lot of static sound with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This certainly doesn't sound right. We would be happy to look into the issue you are experiencing with the dialogue while viewing movies and TV. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Its very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you just want something that's a little better than your TV this is the one for you. Don't expect to hear any bass though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are unhappy with the sound the SK5Y produces. This system has a number of pre-set surround sound fields. You can select a desired sound mode by using each sound effect button.The SK5Y has the following sound effects: ASC (Adaptive Sound Control) which analyzes the property of input sound and provides the sound optimized for the content in real time, Bass blast which reinforces the bass and powerful sounds, DTS V:X which is a more immersive and cinematic surround sound. We hope this information helps. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Missing some cords with this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t even use this product without the correct cords. I think I threw my hard earned money away on this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP