Customer Ratings & Reviews
- Model:
- SN4A
- SKU:
- 6479130
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the sound quality, ease of use, and bass of this 2.1-Channel Soundbar. Many also appreciate its price and straightforward setup. However, some users experienced issues with the volume level and remote control functionality. A few customers also found the instructions less than helpful.
This summary was generated by AI based on customer reviews.
Lousy support from LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return window from Best Buy is only 15 days. Sound bar quit working on day 26. LG's support 1st suggested I take it back to store. Chat support is slow to respond to you, but quick to disconnect so don't wander too far when waiting for them. Not happy with the device, less happy with LG ingeneral.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG 2.1 Channel Soundbar w/Wireless Subwoofer. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
- Cons mentioned:Volume
Not worth it even if on sell.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv was louder than the system. I thought I was going to be happy but not
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
poor base
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is poor. I can barely feel any vibration from the base. I guess you get what you paid for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consis
Maybeeeeee it will work!?!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is fine when it one in five tries works. Trying to hook it up with a Samsung TV does NOT work well
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with your valuable feedback with the LG - 2.1-Channel Soundbar with Wireless Subwoofer and DTS Virtual:X - Black. This will be considered for our continuous improvement. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
Eternal DEMO MODE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expectations weren't very high as this was an open box item, but thing will not function correctly no matter what I try. Reverts to DEMO mode during use and when it's powered off. I have no desire to reset it every time I use it, so this is just a paperweight sitting in front of my TV. Besy Buy really shouldn't try and sell junk like this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there! We appreciate your time in leaving us a review regarding your LG Sound bar. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Get Something Else
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote doesn’t work, right out of the box. Volume up or down mutes tv. Sub woofer adjustment doesn’t work. All sound features do not work. Including night volume. You get what you pay for is what they say. In this case, this plastic junk is WAY OVERPRICED.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we understand your experience with your 2.1 channel sound bar isn't up to par with our standards. So that we can look into this and help reach a resolution you'd be satisfied with, please contact us via DM on Twitter or via PM on Facebook. Our handle for these platforms is @LGUSSupport. We're looking forward to hearing from you and hope we can resolve this issue to your satisfaction. ^Chris
Not real happy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality overall is lacking. Bass response is sloppy, and cutoff is way to high for a “subwoofer”.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Not good sound quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not sound good, was tinny and hurt my ears....
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear that you had a negative experience with our product. I understand how important it is for audio quality to be clear and pleasant. We strive to provide the best possible experience for our customers, and your feedback will be valuable in helping us improve. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Cons mentioned:Remote control
Sad days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt work at all, and pieces are missing like the remote
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Stay away!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me the item incomplete without the main power wire and the remote. 3 months later I'm still trying to get in touch with them to actually send me the parts. Absolutely useless service. I bought a TV that was delivered a week late as well. It's been a nightmare experience with Best Buy this time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case and get you the parts that you need, however need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
- Cons mentioned:Volume
Not loud enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as the previous sound bar I had but it was free with my purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Too much RF Interference
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my mom. It works good and seems to be good quality but it revives a lot of RF interference. She lives in a apartment so maybe it’s something to do with an electronic device the neighbor has? I’m not sure but it sometimes disconnects and sometimes sounds like we just turned on a radio station in the middle of a movie we’re watching.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Wanted a wireless soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm returning this item today. It said Bluetooth capable but it is not able to connect to bluetooth. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Not for meط
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Would not connect to Samsung TV. Did hdmi & arc connections. It just wouldn’t give any sound.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Quality not that good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work out of the box. Took it back for the 3.1. which was more expensive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound that we wanted. No surround about this product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, thanks for your review. Please feel free to leave your feedback regarding your soundbar here: https://www.lg.com/us/support/feedback. You're feedback will be greatly appreciated as we're always looking for areas where we can improve. ^Chris
- Pros mentioned:Sound quality
Good for a few months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 6 months. It was a great when it worked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
sounds the same as lg tv built in speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does not sound any better than the lg tv built in speakers
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Lori Cosper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product on March 13th and hooked it up to a new LG TV. 3 weeks later TV was on and all of a sudden the volume started blaring on high volume and then quit working!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lori. Thank you for taking the time to share your experience with the LG Soundbar (SN4A) model. We're sorry to hear about the malfunctioning of your unit. We want our customers to have the best possible experience with our products. Please visit this link for help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Don’t waste your money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working for me a year later would not buy again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sadden to hear that you've had an unpleasant experience. We would like to make things right!
Please send us a message via the Facebook or Twitter platform and we will do our best to help with other available options and resources. ~Tanisha
