Customer Ratings & Reviews
- Model:
- SN4A
- SKU:
- 6479130
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the sound quality, ease of use, and bass of this 2.1-Channel Soundbar. Many also appreciate its price and straightforward setup. However, some users experienced issues with the volume level and remote control functionality. A few customers also found the instructions less than helpful.
This summary was generated by AI based on customer reviews.
Best Buy, do better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally one of the worst experiences of my life.
No, I would not recommend this to a friendPoor sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, poor sound would not buy it, terrible product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Difficult to setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume doesn’t work on the systems remote. It’s difficult to set up
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Delivery problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot rate since Geek Squad or whomever has failed to delver/install equipment I paidfor on 12-14-22 and all I hear from Best Buy is robo callsthat I needto reschedule installation. Have rescheduled multiple time and stll don't have the equipment.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with the LG Soundbar (SN4A) model and the installation challenges you're facing. We completely understand how frustrating it is to deal with delays and poor communication after making a purchase.
It sounds like you’ve been very patient throughout this process. We recommend reaching out directly to Best Buy customer service to escalate the issue and seek a more immediate resolution.
If you need further assistance or have any questions, please feel free to send us a private message on social media @LGUSSupport. We're here to help in any way we can. We appreciate your understanding and hope you receive your equipment soon. ^Juvy
LG Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with most BT sound bars...caveat emptor comes into play
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We recommend sending your sound bar system to our repair center. Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would can set this up. Thanks. ^Jennifer
Total dog crap.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow this thing sounds like total dog crap. I bought these for my setup and they sound worse than the tv speakers…it turned the bass all the way up and I could barely tell if the sub was on. They sound so tinny. Just avoid this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. Thank you so much for taking the time to provide feedback. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.
Not good can't hear voice much
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't here the voice when watching movies. Or when theres music background in talking the music over powers the voice. Probably would be good to listen to music but don't recommend fpr movies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We sincerely regret hearing that you had a below-par experience. We’d like to hear more from you to understand how we can improve our products and services. We're interested in speaking with you to go over a few steps that may help resolve the issue of the sound not being as immersive as expected. We can be reached at our Customer Support number, 800-243-0000, where we'll be waiting to assist in making your experience a better one. ~Tanisha
Don’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought today, sounds terrible. It’s like listening to everything through a tin can. It’s absolutely no better than the TV’s built in speakers. It will be returned tomorrow.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, John. Thank you very much for taking the time and effort to write a review. We understand and apologize that you had a negative experience with the LG Soundbar that you purchased. This is not the experience we want you to have. We'd like to know more about the issue you had with the LG Soundbar. If you haven't been in touch with our Social Media Team yet, please send us a DM with more details on the issue through Facebook or X (Twitter) using @LGUSSupport and we would be more than happy to assist you with your concern.^Dan
Sorry LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry LG , but this is not a sound bar that I would recommend. I sent this back immediately ! I’m sure you have a higher end that might sound good but , NOT this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking the time to communicate with us about your experience with your LG sound bar. We’re sorry our product didn’t suit your overall needs. This will be considered for our continuous improvement. -Cazz
Soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has no sound effect on the television
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy unless you have a small room! No sound quality! Will be contacting Best Buy for an exchange! Sound is very low with no bass! Not what I was told would be the quality!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Buck79. Thanks for reaching out. Hopefully you were able to get the sound of your LG Soundbar fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Great disappointment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this sound bar. Difficult to set up, and poor sound quality. Really made no difference in the way sound was projected from our TV. We returned it. Will look for something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We hate to hear you are dissatisfied with your unit's performance. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. ^Vanessa
Sound Bar with little sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the affordable sound bar for the price. However was extremely disappointed with the low volume of sound. The TV speakers are actually louder and clearer than this unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Disconnects frequently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps disconnecting and has to be powered off and on to work. I had an older model that worked just fine but not this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are deeply concerned about your inability to obtain the services you were hoping for. We will make every attempt to make this happen for you, so please private message us your full name, address, model/serial numbers, and purchase date. Following that, we will conduct additional research and ensure that you receive the best possible resolution. Tanisha
No bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer is horrible. Save your money and get something that has a bigger sub. The sound bar is decent but there's almost no bass. Would be fine in a 10x10 bedroom only.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Mako. Thank you for taking your time in reviewing this LG 2.1-Channel Soundbar SN4A. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Not a bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality isn't that great i thought i hooked it up wrong but nope sound is very low, my tv speakers are louder
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, WayneL. Thank you for reaching out to us about your LG - 2.1-Channel Soundbar with Wireless Subwoofer and DTS Virtual:X - Black (SN4A) model. We understand that the sound quality of the SN4A did not meet your expectations, and we apologize for any disappointment caused. Our goal is to provide high-quality audio products that enhance your entertainment experience, and we regret that we fell short in this instance.
To address the low sound issue, we recommend checking the audio settings on your TV to ensure that the soundbar is properly connected and configured. Additionally, please make sure that the volume is adjusted appropriately on both the soundbar and your TV. Please visit this link: https://www.lg.com/ca_en/support/product-support/troubleshoot/help-library/cs-CT20098019-20152900453825/#:~:tex, for additional steps and guides of your LG product.
If there's anything we can do to rectify this for you, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not sink sub woofer. Tried for days. Watched videos, called lg. Nothing worked. I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Reliability - zero
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course the subwoofer goes out a few months past warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andrew. Thank you for sharing your feedback on your LG Soundbar (SN4A) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Never got to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to turn on and support was impossible to get ahold of. Nobody could figure it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JenniferV. We apologize for the difficulties you faced in getting your LG Soundbar (SN4A) model to turn on and reaching our support team. We understand your frustration and would like to assist you in resolving this issue promptly.
To address the problem with your soundbar not turning on, we suggest trying the following steps: First, ensure that the power cable is securely connected to both the soundbar and the power outlet. Second, check if there is any physical damage to the power cable or the soundbar itself. And last, try using a different power outlet to eliminate any potential issues with the current outlet. For additional troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be glad to help you. ^Juvy
Terrible product I should return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds is not that great but the worse prt is that it keeps switching from hdmi to arc. Is annoying you have to keep Click the button until stays where it needs to be
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
