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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2353 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, ease of use, and bass of this 2.1-Channel Soundbar. Many also appreciate its price and straightforward setup. However, some users experienced issues with the volume level and remote control functionality. A few customers also found the instructions less than helpful.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,353 reviews
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Unhappy with volume

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is no louder than the TV speaker even with the sub woofer that was included with the sound bar. Hubby is very disappointed.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good soundbar for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall build quality of this unit is good for the price. The sound quality is clear and good for watching TV and movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG has won me over.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've become an "LG" fan over the past few years. It's basically because every LG product has served me well. I think their quality is as good as Sony without the high Sony price.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Rated 5 out of 5 stars

    Good soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good soundbar but not enough power for the room we have it in. Looking to buy a bigger LG eoondbar in the near future.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    Poor return policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new sound bar. Remote was defective. Didn't work at all. Returned it to Best Buy. Was told it was "out of return date window unless I was a Best Buy Plus member." Extorted for the $50 member fee or lose entire amount of purchase. The model I bought was COMPLETELY sold out. Offered new model- not at price I paid but $40 more. Before returning the unit, I called the Best Buy local number which is a call center in Guatamala. THERE IS NO LOCAL NUMBER. No way to talk to a store employee. I was told after COVID- every retail business' excuse, Best Buy downsized staff and they are no longer able to handle in store calls. Total disappointment with this Best Buy experience. I won't return for any future purchases. I would still recommend LG products but NEVER Best Buy.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for reaching us. We're so sorry to hear that you've had a terrible experience with your new LG soundbar, and even worse, with Best Buy's return policy. I can only imagine how frustrating and disappointing it must be to have a defective remote control that didn't work at all, and then be told that you're out of luck unless you join their Best Buy Plus program.

      I want to acknowledge your concerns and apologize for the inconvenience and stress this has caused. It's unacceptable that you were not provided with a clear solution or compromise, especially when you were not able to speak with a local store employee. I understand that the model you purchased was completely sold out, and it's not fair that you're being offered a new model at a higher price point. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 4 out of 5 stars

    Great for the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gifted this to my dad and it does the trick. It’s a great improvement from his tv speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and really clean with the wall mount. This is the second one we bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for my in-laws. Father in law was able to hook up his hearing aid with ease!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked good initially but found it difficult to sync with my tv remote and has since stopped working all together.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price. It’s a good item. My main issue with it is that the bass sometimes sounds louder than the sound. There’s not too many settings either to change.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good speaker

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how load it is, however I wanted more speech volume but it doesn't just enhance that it enhances everything and it wasn't exactly what I was hoping for but still good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GDAUGHTER LOVED IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for gdaughter she loves it. Great starter sound bar for kids. Purchased the lg 2.1 300 watt that was on sale but never recieved it had to purchase this one last min.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to update our old sound bar, but the sound quality wasnt very good so we returned it and continued to use our old one instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Emma’s Birtday gift

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been awesome. No problems with items. Super easy to use and purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase with the sound bar now I can watch TV shows and movies in real surround sound I wish I had purchased a few years ago but I got it for only 99 dollars so it was definitely worth the wait

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG-2.1 Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Soundbar works well, just seem to have to turn it up louder than I would have thought to hear it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    LOUD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    def loud if u want loud, depends what ya looking for, if you want the theater sound, it works

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic system.for me system lacks in sound adjustment

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar if good the woofer is terrible. Can not hear it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has all the features I needed for a decent price.

    I would recommend this to a friend
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