Customer Ratings & Reviews

Hi, Robert. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern, especially after planning and making arrangements for delivery only to experience delays and a lack of communication. We strive to provide exceptional services and ensure a smooth experience. Here’s what we suggest to help resolve this situation: Since the issue is related to delivery, we recommend contacting Best Buy customer service at 888-237-8289 to escalate the situation and discuss compensation or expedite the delivery process. They should be able to assist you in getting a new delivery date as quickly as possible. It may be helpful to check for any available delivery updates through the retailer’s app or website to confirm if any immediate rescheduling options are available. If you’re still facing issues or delays after working with the retailer, feel free to contact us directly via private message on social media @LGUSSupport. We can certainly help facilitate communication and ensure that your concerns are escalated to the appropriate channels. ^Juvy

Hi, Paul. Thank you for sharing your experience with the LG Refrigerator (LTCS20020W) model. We understand your concern about dealing with shelving that doesn’t hold up over time—especially when the cost to replace adds up quickly. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations.
To help prevent future breakage, we recommend distributing weight evenly and avoiding placing heavy or oversized items near the ends or center of the shelves. It’s also best to ensure cold items are fully settled before placing them back after cleaning, as sudden temperature shifts can stress the plastic.

We’d love the opportunity to look into possible support options for you. Please send us a private message on social media @LGUSSupport so we can review your unit’s coverage and explore ways to assist further. We’re here to help make things easier. ^Juvy

Hi there, Alice. Thank you for sharing your experience with the LTCS20020S refrigerator. We understand that it’s not cooling your drinks to your expectations — we understand how concerning it is to invest in a brand-new appliance and not get the performance you were hoping for. For optimal cooling, we recommend setting the refrigerator temperature to 37°F and ensuring there’s proper airflow by not overpacking the shelves, especially near the vents. It’s also helpful to allow at least 24 hours for the unit to stabilize temperatures if it was recently installed or had a heavy door usage. We’d like to look into this more closely and assist you directly. Please send us a private message on social media @LGUSSupport so we can work with you to find a resolution. We truly appreciate your patience. —Avril

Hi, there. We appreciate that you took the time to give us your insights on your LG Refrigerator (LTCS20020S) model. We regret to hear about the inconvenience you have experienced with the cleanliness of the exterior.


We understand how important it is to have a refrigerator that is easy to clean, especially when you have kids. While the exterior of the refrigerator may require more attention to maintain its cleanliness, we are glad to hear that you find the inside to be nice and cool. We prioritize This aspect to ensure your food stays fresh and at the optimal temperature. For help and guidance related to the concern, you may visit this link: https://www.lg.com/us/support/video-tutorials/lg-french-door-refrigerator-clean-care-CT10000021-1366834356935#. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy