Customer Ratings & Reviews
- Model:
- LTCS20020S
- SKU:
- 6360748
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent price and quality. Delivery went without a hitch.
I would recommend this to a friendGood item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All good on purchase and delivery, no problems. Would buy again
I would recommend this to a friendLG fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were great- Love LG products and Best Buy
I would recommend this to a friendLG Top Freezer Refridgerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator at a great price. Delivery guys were great.
I would recommend this to a friendHad mold in it and noticeable dent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So the fridge itself is great and has been functioning since we bought it. We went with the open box version of this from Best Buy. It was said to be in excellent condition. When we got it, I noticed a dent towards the bottom of the fridge door. I wasn't happy about that because it was listed in excellent condition. What was more upsetting was when we opened the fridge, it had mold in it. You would think they would dry things out or double check before handing off to a customer. I unfortunately was not able to take a photo because our tenant's fridge was out and we needed it ready ASAP, so we just cleaned out the mold ourselves. I wouldnt rank that as excellent condition. Maybe fair. But for the mold, I'd say good condition. Note that the condition impacts the price. I have been meaning to notify Best Buy of this and at least get a price adjustment, but things have been hectic. Will try soon though. Otherwise, the fridge itself is a nice budget fridge and it fits perfectly in our tenant's kitchenette.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Nice Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Does its job. Delivery persons were very professional.
I would recommend this to a friendDont buy unless you want to buy a new 1 every 3 yr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a back up fridge 3 years ago and now it sounds like the compressor is dying. Fridge has been having issues for the last 3 months where the seals aren't working properly and the freezer door cracks open if you open up the bottom fridge. Had to constantly push both the top and bottom doors closed. Recently the motor has been on non stop and it's super loud. Thought maybe the door opened slightly but double checked and both were closed so I tried to get a warranty fix on it through LG's site but it says it out of warranty now even though they claim there is extended coverage for sealed system (Condenser) 5 years parts and labor as well as - Compressor (Linear/Inverter): 10 years Parts & 5 years Labor. Typed in my model number and it says the fridge is out of warranty so now I'm looking for a new fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .HI, Jason. Thank you for sharing your experience with us. We understand your concern about dealing with issues on your LG Refrigerator (LTCS20020S) model, especially with the compressor noise, freezer door problems, and the confusion around the warranty coverage. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, you may visit this link about the door issue: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488.
It sounds like the issue with the seals and the compressor might be related to a malfunction in the sealed system. Since your fridge is still under extended coverage for the sealed system, the compressor and condenser should be covered for repair or replacement.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in verifying the warranty details and explore possible solutions to get your fridge repaired. We are committed to ensuring you're taken care of and that we can resolve this for you. ^Juvy
Thank you so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The attention was excellent, the installation staff was very friendly!
I would recommend this to a friendDeangelo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great employee. Great job Deangelo! Thanjs for being so patient with my dad!
I would recommend this to a friendGreat job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was excellent. The installer was quick and very nice
I would recommend this to a friendGhosted Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t comment on this appliance since I never actually received it. What I can comment on is getting ghosted multiple times by the delivery people and being without a major appliance for a month. I brought my complaints to the store manager and the best she could do was to reschedule the delivery for two weeks later. She said that she couldn’t be sure that I wouldn’t just be ghosted by the delivery people again. I was offered a $50 gift card as compensation which felt like a slap in the face. It nowhere near covered the time that I took off from work not to mention the inconvenience of being without a major appliance for a month. If you have any other options other than Best Buy, I recommend that because their customer service is horrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Timothy. Thank you for sharing your experience with us regarding LG Refrigerator (LTCS20020S) model, and we understand your concern about being without a major appliance for an entire month, especially after dealing with repeated delivery issues. We strive to provide excellent services and ensure a smooth experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist with escalating the matter and offering any guidance we can to resolve the situation. We’ll do everything we can to ensure you receive the appliance and that the process is as smooth as possible moving forward. ^Juvy
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have put up with this fridge for about 5 years. It freezes up around the fan in the back of the freezer all the time. We called service a dozen times, and now we just get out the hair dryer and thaw it out ourselves. When it freezes up, the fridge gets warm too and the food spoils. I have never been so disappointed in an appliance. The service techs say it is a poor design and that LG is hard to get parts for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Have to replace after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge in late 2021 and for the last few months have had issues with high temperature. I noticed it when my fruits and veggies started going bad super fast and my freezer foods weren’t what I’d call “frozen.” After reading how to troubleshoot, I did a complete thaw of the unit and vacuumed out the compressor. Still having the same issue with temp. Seems pretty crazy that this thing doesn’t work so soon after purchasing it. I’d recommend looking elsewhere if you want a refrigerator that will last more than a couple of years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how essential it is for your refrigerator to maintain proper temperatures, and it's concerning to hear that you're still experiencing issues despite your troubleshooting efforts. We strive to provide high-quality products and ensure a smooth and seamless experience. Since you've already thoroughly thawed and cleaned the compressor, we suggest checking the temperature settings to ensure they are correctly adjusted. Also, verify that the condenser coils are clean and the refrigerator is not overcrowded, as these factors can impact cooling efficiency. Visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371# for more information.
To get further assistance and explore your options, please reach out to us on social media @LGUSSupport. ^Juvy
A bad product with terrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in December 2020 from Lowes. Worked OK until April, then the freezer died and eventually an entire fridge, Then the interesting part started - LG was not able to repair the unit due to the special refrigerant it uses ( 100 miles from Chicago, not a Colorado wilderness). The repair provider ordered seven (!) parts including the compressor but did not finish the repair. After numerous calls to LG and Lowes, I received my money back in July (!). LG support is the most terrible service I have ever used, but Lowes associates were helpful and accurate. Do not buy without an extended store warranty and/or as a primary fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor quality, shelves break off. Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves break off destroying your food & when you open the door it all come crashing towards you and on to your feet. I recommend you wear steel toes when you enter this fridge. Do not buy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, SallyS. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We apologize for the issues you encountered with the shelves breaking off and the inconvenience caused to your food and yourself. We understand your frustration and disappointment. If newly purchased, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If you would like to discuss this matter further or require any assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Faulty Compressor Warning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My $1400 lg fridge lasted four years. The company is in a class action suit because of faulty compressors. The repair cost is more than what I paid for the unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to post your review. A working fridge is vital to your daily routine! Should you need further assistance, don't hesitate to reach out to us. Please send us a direct or a private message on social media (Facebook or Twitter) @LGUSSupport). We'd be happy to assist you further with this issue! ^Chris
Next time go to Lowe’s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge , terrible delivery . I love Best Buy but this was a TERRIBLE delivery experience. FYI go to Lowe’s or Home Depot for a better experience
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
