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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1947 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,947 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice refrigerator and it’s very good quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no light in the freezer ,need different shelving in the refrigerator

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience in purchasing to installation. Delivery and removal of old appliance was on time and quickly completed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good looking refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Great value. Also looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Beautiful fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really Nice. Love it. It's nice and spacious. Couldn't get a better deal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mancave Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the price. Keeps my beer cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying wonderful basic yet roomy refrigerator/freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a good experience having this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cool Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade for my family, we are happy with the quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REAL TIME FRIDGE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Very Top Of The Line Foods & Cold, Freezer Storage Appliance. Thanks/Kudos To Our Welcoming To The Family & Homestead A 20.2 Cu. Ft Top--Freezer LG-Refrigerator-Stainless Steel. 5 Star Refrigerator In Real Time !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works perfectly. Just what I expected. A great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly. Just what I expected. A great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NOT JST A COOL PURCHASE!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got a refrigerator at a great price. It had been a great choice and are happy to have it to use mostly for beverages. We're moving forward to get more items in it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    good refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good size the price is not bad for this time good refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    big space, pretty stainless.. love it.. love lg products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product for Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer doesnt include light bulb, overall been using it for about a month now and no issues whatsoever. Regulates temperatures pretty quickly without condensing the inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator and the services during delivery were amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great produce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator with plenty of space. Super quiet!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Two broken refrigerators

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very dismayed to receive a broken refrigerator. I knew something was up when it emitted no cold air at all after being plugged in for a few hours, to the point where I had to throw half my food away. The extreme situation made it difficult for me to believe the explanations of LG technicians who claimed that the refrigerator had to stabilize first. Thankfully, Best Buy sent a technician who diagnosed the problem immediately as a result of a broken compressor. What’s really funny is how the replacement LG refrigerator I got had the same problem of no cold air because of a broken compressor. The same technician returned and said that, in his experience, he had never witnessed the same problem happen to the same person twice in a row. I am grateful that the third refrigerator, a Whirlpool model, worked right after it was plugged in. I want to praise Chicago customer agent Yvette Bowling for her professionalism. She went out of her way to quickly find new models and arrange for delivery. She and the technician quickly remedied the conundrum. I am happy that Best Buy was able to solve everything, but I will not go with LG refrigerators ever again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, NancyC. Thank you for sharing your experience with us. We understand your inquiry regarding the issues you encountered with the LTCS20020W refrigerators. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
      https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-white/6419820.p?skuId=6419820
      We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has been great and the price was awesome.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 cons

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i really like this refrigerator. The only cons, for me is there is no meat drawer and it definitely shows fingerprints which is a big con. Im stIll weighing my options

    I would recommend this to a friend