Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
Be sure of the measures for your space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had measures and still it could not go through the main door. Had to get out the main door for it to go through, but still good and complete fridge.
I would recommend this to a friendEasy Peezy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My salesman was friendly and knowledgeable. He helped me make the decision and set up delivery.
I would recommend this to a friendBB services excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out we didn’t need it. We returned it, but the Best Buy service was excellent.
I would recommend this to a friendDelivery is not good, the fridge we like!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was okay, but the delivery was troublesome. The first time around, the delivery person said the fridge was hit on the back (??) therefore he would not suggest us to take the delivery. If it is banged up, why would you take it out from the warehouse for delivery on that day anyways? Then the next time, the fridge came in, but he did not switch the door, even though we paid for it. On the third time, it was all done, but I would give 1 star overall for the delivery experience.
I would recommend this to a friendRefrigerator of the year.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just what we were looking for. And we are very pleased.
I would recommend this to a friendHappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! It’s a spare refrigerator for the garage. Just remember you will bend to get a good view in what is in it. No light in freezer
I would recommend this to a friendLG Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a basic fridge. No bells or whistles. Gets the job done. Ice crystals do form on items in the freezer. Not sure why.
I would recommend this to a friendSimply satisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with best buy, their products, their customer service and support. I am very satisfied with my refrigerator and the install crew.
I would recommend this to a friendGreat Fridge for Cost Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space and very dependable. Great value for money.
I would recommend this to a friend- Pros mentioned:Noise level
It's a refrigerator. Nothing special.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a refrigerator. It is quiet enough. Nothing special about this refrigerator. I'm downrating because it is missing a bottom third door bin. I mean I would have found a use for even a smaller bin but LG decided to get rid of it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG Refrigerator is just what we wanted. The insides are well lit and the shelves and bens are well made. We are very pleased with our purchase.
I would recommend this to a friendQuality and quit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a second refrigider for the garage, build quality is better than i expected.
I would recommend this to a friendNew Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job setting up new fridge friendly and respectful very happy with delivery worker’s
I would recommend this to a friendA
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best costumer service easy access and good price and easygoing
I would recommend this to a friendHORRIBLE DO NOT BUY ! ! ! !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making an extremely loud noise right after it was installed and have tried contacting LG FOR WEEKS to repair this issue but am still waiting for an appointment. On the phone for hours, HORRENDOUS service. This product clearly needs to be replaced its been defective since the beginning and LG and Best Buy have been no help whatsoever. Ridiculous. LG even has a class action lawsuit against them for having bad compressors. Clearly they do not care. DO NOT BUY ! ! ! ! Such a huuuuuuuuuuge waste of time and money ! ! ! !
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Teri. We understand your experience with the LTCS20020S refrigerator and the challenges you’ve faced in getting service. We understand how concerning it must be to encounter noise issues right from installation. While the noise could be due to various factors, we want to ensure that it’s properly addressed. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--201502921534.
For immediate assistance, please reach out to us via a private message on Social Media @LGUSSupport, so we can prioritize your case and explore all options for a resolution. Thank you for sharing your feedback, and we’re here to help make this right.
—Avril
New frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator overall, but it is very very low to the floor. When you close the refrigerator door the freezer door pops open but shuts, That concerns me if it would ever stay open my food would be ruined
No, I would not recommend this to a friendAwesome Product and Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this purchase was excellent. The BB Rep answered all of my questions and provided valuable insight regarding the product. The product is great and has met the needs of my family.
I would recommend this to a friendAMAZING FRIDGE FOR THE PRICE.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, love the interior and lighting. Very cold freezer and very nice fridge space.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator! Delivery was timely. The movers were nice and efficient. Have never had a problem with large appliances from Best Buy!
I would recommend this to a friendBest but number 1.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you.. delivery very professional technicians. They also take back the old one..im very happy with it.
I would recommend this to a friend