Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
Great crew
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone I dealt with was excellent. Your delivery people Bernardo and Brianna went above and beyond. Thank you.
I would recommend this to a friendfrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just exactly what i wanted like the color too good price
I would recommend this to a friendBest Buy lives up to its name!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Just what the wife and I wanted. Fair price and excellent delivery. Happy campers. Dick & Carol
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my son and his wife. Their first house? I love it.
I would recommend this to a friendfreeazer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was a good people that came to my house and put in
I would recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible customer service. Ordered several appliances 3 weeks ahead of the date that they were to be delivered to avoid any issues. The delivery window was for 7am to 7pm the day of delivery. Never recieved any updates until 8:30 PM when the app said that i needed to select a delivery date. I was waiting around all day to get the appliances delivered to the rental property where I had tenants moving in. I was on hold with customer service for 2 hours without ever talking to anyone. I was able to use the online chat but they ultimately told me that its too bad and I would have to pick a new date that was at least a week out. How is someone supposed to live in a home for a week without any appliances? I usually buy all of my appliances from best buy for rental properties but I will never be puirchasing from them again. A total cluster with zero communication or help from anyone involved. Zero Stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern, especially after planning and making arrangements for delivery only to experience delays and a lack of communication. We strive to provide exceptional services and ensure a smooth experience. Here’s what we suggest to help resolve this situation: Since the issue is related to delivery, we recommend contacting Best Buy customer service at 888-237-8289 to escalate the situation and discuss compensation or expedite the delivery process. They should be able to assist you in getting a new delivery date as quickly as possible. It may be helpful to check for any available delivery updates through the retailer’s app or website to confirm if any immediate rescheduling options are available. If you’re still facing issues or delays after working with the retailer, feel free to contact us directly via private message on social media @LGUSSupport. We can certainly help facilitate communication and ensure that your concerns are escalated to the appropriate channels. ^Juvy
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it just what I wanted freezer work good refrigerator is perfect
I would recommend this to a friendGreat Purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Refrigerator! Plenty of storage and easy to clean.
I would recommend this to a friendNice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a brand I would have chosen as first choice. Smaller than I anticipated. Although it appears to be of good quality.
No, I would not recommend this to a friendgarage frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten it yet but they were so worried about the review I finished it to get best buy to stop sending reminders
I would recommend this to a friend- Cons mentioned:Ice maker
Perfect for basement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't come with ice maker you have to buy separately which they don't tell you that also when you trying to buy ice maker it's not available "horrible"
No, I would not recommend this to a friend Refrigerator Broken less than 30 days from deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was delivered less than 30 days ago and has already broken. The refrigerator has stopped cooling and BestBuy advises it is non-returnable. I was forwarded to LG support and they cannot find a partner to provide repairs. I would think with only having it less than 30 days, they'd consider replacing the unit. Not happy with this purchase at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BradG. Thank you for sharing your experience with the LG LTCS20020W Refrigerator. We understand that your unit stopped cooling less than 30 days after delivery, and you have faced difficulties with both the retailer's return policy and finding a service partner for a repair. We understand your inquiry and the urgency of resolving an issue with a brand new appliance.
We appreciate you letting us know about the cooling malfunction and the trouble you encountered while seeking assistance. It is certainly our goal to ensure that all of our customers receive a fully operational appliance right from the start, and we want to help find a solution promptly. We are committed to reviewing the situation regarding the lack of service availability and the possibility of exploring alternative options, such as replacement, given the short time the refrigerator has been in your possession. We are dedicated to delivering reliable support to all of our customers.
https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-white/JJ8VPZSCGF
For further assistance and to explore possible solutions for any specific concerns you may have regarding your LG LTCS20020W Refrigerator, please contact us at lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience as we work diligently to assist you. —Renzo
Price/quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For tne price, the quality is good enough, so i will recommend it3
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is good, fast service, the only thing was the door open to the wrong way but best buy credit me the charge for that
I would recommend this to a friendLG Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. Keeps me veggies and fruit fresh much longer.
I would recommend this to a friendInstallation a plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid choice - great delivery service (really important in our case).
I would recommend this to a friendGreat delivery service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very pleased with delivery efforts by those that brought.
I would recommend this to a friendPerfect basic fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple basic fridge and freezer. We added the optional ice maker. Inexpensive. No bells and whistles. Exactly what we needed.
I would recommend this to a friendDon’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than my old one and sticks out from the cabinets. It is deeper than wider and looks strange and n the kitchen. Also refrigerator doe s too low and hits your feet! Also when I close the refrigerator door the freezer door opens, needs stronger magnets in the doors.
No, I would not recommend this to a friendGood Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ver nice. Wish it we a little less deep and wider.
I would recommend this to a friend