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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1947 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,947 reviews
  • Rated 3 out of 5 stars

    Time will tell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was deeper than expected. All my last 10 years' refrigerator purchase has been gone broken. I hope this will last longer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My fridge delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professionally done and the two men who placed it in the spot where I wanted it, did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cellar fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door came dented but it is a cellar 2nd fridge so I don’t care. Price is right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is been about a month that i got this fridge and i couldnt be happier with how it works!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LIKE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. A well-made product. I'd buy it again. The back has a secure metal cover, not exposed parts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    No especially if you have kids

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is nice but the outside dirties so fast, one little touch and the finger print stays. It is hard to keep clean, and horrible to clean. But the inside is nice and cool!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate that you took the time to give us your insights on your LG Refrigerator (LTCS20020S) model. We regret to hear about the inconvenience you have experienced with the cleanliness of the exterior.


      We understand how important it is to have a refrigerator that is easy to clean, especially when you have kids. While the exterior of the refrigerator may require more attention to maintain its cleanliness, we are glad to hear that you find the inside to be nice and cool. We prioritize This aspect to ensure your food stays fresh and at the optimal temperature. For help and guidance related to the concern, you may visit this link: https://www.lg.com/us/support/video-tutorials/lg-french-door-refrigerator-clean-care-CT10000021-1366834356935#. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy LG

  • Rated 5 out of 5 stars

    Good quality and happy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is solid and would recommend it. Also, the Bestbuy installation was easy and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    paulb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Paul. Thank you for sharing your feedback with us. We're glad to hear that you are enjoying your LG Refrigerator (LTCS20020S) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

      To ensure your refrigerator continues to operate at its best, please make sure to keep the doors closed as much as possible. This helps to maintain a consistent temperature, which is essential for keeping your food fresh.

      If you need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy LG

  • Rated 5 out of 5 stars

    Lisa Moreland

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the storage space. The color goes great with my appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experiences very professional coming back awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice deep fridge. Good value when on sale. Very easy to move and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and service I will recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ms Diana Cobos was an exceptional store associate that explained all of the features of this refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge for elderly mom

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge. Installers returned to reverse door for no additional charge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Miss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its too soon to tell. It has a weird odor but hopefully it will go away after time. One thing I do not like is that all the internal parts were plastic instead of glass.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    lg frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy ordering and delivery , received item in timely manner and set up was great. will order again .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought it will use it a couple of weeks and then update.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't worry about fingerprints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see to the back of the fridge and the veg drawer holds so much!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Airplane Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge starts making a motor sound approx 8 months after purchase. Although it works it's one loud fridge. It sounds like a plane is taking off in your kitchen. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Christine. Thank you for taking the time to share your experience on the LG Refrigerator (LTCS20020W) model. We understand how disruptive a loud motor sound can be, especially when it feels like it's coming from a plane in your kitchen. While it’s great to hear the fridge is still working, we definitely want to help address the noise issue you're describing. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend checking to ensure that there’s enough space around the fridge for proper ventilation, and verifying that the unit is level. A fridge that isn't level can sometimes cause excessive noise. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479. Please send us a private message on social media @LGUSSupport so we can further investigate this and explore potential solutions. We want to make sure your LG refrigerator is operating smoothly and quietly.

      We appreciate your patience, and we're here to help get this sorted for you. ^Juvy LG

  • Rated 5 out of 5 stars

    Perfect entry level/budget fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge for a budget. Geek Squad service was proficient and professional.

    I would recommend this to a friend