Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
Buying good appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery guys. Good brand. Fit well good price
I would recommend this to a friendLG fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it other than the fact it is easy to get your toe caught under the door and I wish it had a meat keeper
I would recommend this to a friendAWFUL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave zero stars I would. Awful product, broke moments after a year so it was out of warranty. Needed fan motor. The Geek squad tried to upsell me to an evaporator (which wasn't faulty) and compressor (working just fine) LG customer service advised they'd cover all charges under warranty then backed out and I was charged for parts and labor, as LG clearly does not stand by their substandard products. PLEASE avoid buying this appliance or ever using the Geek Squad who is completely clueless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RyanHuz. Thank you for sharing your experience with us. We understand your situation and the frustration you've encountered with your LG LTCS20020S refrigerator.
We are committed to assisting you in resolving this matter. To help ensure that your appliance is functioning optimally, we recommend contacting our customer service team to review the warranty terms again. Sometimes, after the first year, extended plans may be available to cover certain repairs.
https://www.lg.com/us/refrigerators/lg-ltcs20020s-top-freezer-refrigerator#pdp_specs
If you’d like, please send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to help you look into further options or provide any additional support to address this issue.
We appreciate your feedback and your patience.
—Renzo
Refrigrator for the house.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank, for the best service and help. Great product
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator love it love Samsung products good
I would recommend this to a friendFrig.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice!!!!!!!!!!!!!!!!!!!!?????????????????!!!!
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator so beautiful. Delivery guys did an awesome job.
I would recommend this to a friendAVOID LIKE THE PLAGUE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH. Slightly less than a year over the purchase, and the freezer is already freezing over, and the fridge not cooling. Geek Squad Protection takes 10 days to come out, and can guarantee it'll take longer to get parts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LuanO. Thank you for sharing your experience with your LG 20.2 Cu. Ft. Top-Freezer Refrigerator (Stainless steel). We understand your inquiry regarding the issues you are experiencing with the freezer freezing over and the refrigerator not cooling. We also understand that the unit didn't meet your expectations and your concern about the time frame for service.
Your feedback is important, and we'd like to assist you further. A simple step that can sometimes help with cooling issues is to ensure the refrigerator's vents inside the unit, especially the one connecting the freezer to the refrigerator section, are not blocked by food packaging.
https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/J7G56FP6GX
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with the cooling issue. We appreciate your patience. —Renzo
Review if Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was excellent. The delivery people were terrible.
I would recommend this to a friendWorkshop Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our shop employees, works well and is durable. Easy to clean.
I would recommend this to a friendLG makes a nice Stainless steel 20.2 cu fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful fridge..The freezer holds a lot . Great value
I would recommend this to a friendVery pleased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. A satisfying experience from beginning to install.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been 5 stars. The delivery was 5 stars as the two men who delivered were efficient and very nice. My salesman was very helpful. Getting the fridge delivered was a minus 5. Received the product 11days after the original delivery date and repeatedly being told it would be delivered on Saturday, Sunday, Monday, and Tuesday. Delivered full week later.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than anticipated but purchased online and did not pay attention to height specifications
I would recommend this to a friendLG Cold Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge with no frills. Should give years of trouble free service
I would recommend this to a friendNew fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, easy install, delivery was on time and very professional
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee was very helpful. Item is pperfect for my kitchen & needs.
I would recommend this to a friendHigh quality LG fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice basic fridge.stainless is better then just a color .
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it delivered and it didn’t work! The light would turn on but the fridge wouldn’t cool. Lost all my groceries and had to wait a week to get a replacement. Was without a fridge during the summer heat. Also don’t think it’s the best quality for the price point.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nelli. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is for your refrigerator to function properly, especially during warmer months. We aim to deliver dependable performance and convenience with every LG appliance. If a new refrigerator is not cooling, we recommend checking the thermostat or temperature controls to ensure they are set to the recommended temperature. It can also take up to 24 hours for a new refrigerator to reach its optimal cooling temperature after being plugged in. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need any more help, feel free to shoot us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to help you find some possible solutions. ^Juvy
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service appliance was in our budget customer service was awesome
I would recommend this to a friend