Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
New fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it love it thank you thank you thank you
I would recommend this to a friendGood fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far , smaller than I had pictured but so far so good
I would recommend this to a friendWorked well for 2.5 years but not now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked fairly well, seems like it struggled to keep things cold but to be fair it is in our insulated garage. The compressor is now having problems 2.5 years after purchasing it and it is not covered by warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your feedback about your LG Refrigerator (LTCS20020S) model. We understand how crucial it is for your fridge to maintain proper cooling, especially when placed in an insulated garage where temperature fluctuations. We strive to provide reliable, high-quality products and ensure a smooth experience.
To improve performance, allow a few inches of space around the fridge for airflow and regularly check the condenser coils. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Please message us privately on social media @LGUSSupport, and our team will assist you with warranty coverage and guide you through the repair or replacement process. We’re here to help. ^Juvy
BestBuy charges to change door side even w/Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The star isn't for the product itself, which I haven't had long enough to give a fair assessment. It's about Best Buy wanting an additional charge to change the direction of the doors. I've purchased fridges from some other stores and as part of the installation, they would change the doors if they didn't fit the area. Best Buy wants to charge an ADDITIONAL $69 (or maybe it was $79) just to change the doors, even though I paid for both installation and haul away. This should be standard for any fridge installation, and it doesn't require any additional parts. Additionally, Best Buy doesn't even offer the option online to request it as a paid option, so you won't know that it's not included.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience regarding the LG Refrigerator (LTCS20020S) model. We regret any inconvenience caused by the additional charge for changing the direction of the doors during installation.
We understand that changing the doors to fit the area is an important aspect of refrigerator installation. It's disappointing to hear that this service was not included in your purchase and that it came as an unexpected extra cost. We want to assure you that your experience does not align with the level of service we aim to provide. We strive to provide exceptional service and transparency to our customers. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
LG White Refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this last year in June and it has been working but now all of a sudden the bottom half of the refrigerator just doesn’t cool anymore but the top Half does it’s sooo weird.
I would recommend this to a friendTotal confusion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a present for my Son and he just got it hooked up today. Your guys could not find the shut off valve plus they said they did not have instructions to install the frig. Oh well Hopefully we have no problems going forward
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described. Good product for a decent price. Solid
I would recommend this to a friendIt does the job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is definitely an upgrade from my last one. I wish I this had more compartments for things like butter, meats or cheese. Another flaw is that it leaves finger prints and not easy to clean off.
I would recommend this to a friendNo more LG for ME
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer doesnt freeze solid unless on the highest setting. The controls for both freezer and refrigerator are in a bad location, they get blocked by stored foods
No, I would not recommend this to a friendHorrible service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small, horrible Wait time for the WRONG part for the ice maker. We were told that it was the right part it was not. Had to eventually have them pull out the same model that was there to show them it was the wrong part. Still waiting for the correct part over a month later
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you're having such a frustrating experience with the replacement part for your ice maker. It's unacceptable that we provided you with the wrong part, and it's even more frustrating that it took so long to resolve the issue.
I can imagine how frustrating it must be to have to wait for a replacement part, only to find out that it's not the correct one. And to make matters worse, having to wait even longer for the correct part is just unacceptable.
I want to acknowledge your frustration and apologize for the poor experience you're having with our service. I'm also sorry to hear that our representatives were unable to accurately identify the correct part initially. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is crooked, they came out and said there is no adjustments, they said we should look to buy a better model
No, I would not recommend this to a friendGood for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would of liked more options for arrangement of shelves and storage compartments. Would of been nice to include the ice maker feature as standard instead an option. Nice for the price.
No, I would not recommend this to a friendIt burned 28 days after used.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse product ever, the store only give you 15 days of guarantee, they don't care anything. I got this item new and 28 days after stop working my refrigerator. LG it going to be in charge since is a manufacturer problem but it take ages to get fixed. Is sad when you have a newborn and kids the store should be at least give a better guaranty to their costumer and don't put people to be dialing with this such a long period of time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that you had such an experience with your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Buy a better refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is bare bones. And you can’t buy the accessories for a cheese drawer or extra door rack. And the curve in the freezer door causes us to bump our head a lot! I do not recommend. As far as cooling, I’m never sure if it’s too cold or too warm. I expect that of our old refrigerator -the fluctuation by not a new one. Sigh.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, EstherD. We apologize for any inconvenience you have experienced with the LG Refrigerator (LTCS20020W) model. We understand your frustration with the lack of accessories and the freezer door's curve. We also regret any difficulty in determining the optimal temperature and apologize for any fluctuations. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator door opens in wrong direction. Installer said I should have advised Best Buy of that when ordering but there were no questions about the door opening direction so I incorrectly assumed the installer would correct he door opening. Installer advised he did not do that.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern about the door opens in the wrong direction, especially after installation. We strive to provide high-quality products and ensure a smooth experience. To resolve this, many LG refrigerators allow for door reversal, which can be done with some basic tools. We recommend checking the user manual for specific instructions on how to change the door swing direction. For more help, visit https://www.youtube.com/watch?v=P5-xIK_wbY8.
Please send us a private message on social media @LGUSSupport so we can provide further assistance and ensure your refrigerator meets your needs. We appreciate your understanding and want to help you get it sorted out. ^Juvy
Okay refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still checking, so far is okay, but I lately find out the freezer kind of over freezing and I only put recommended temperature for 3
I would recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more trays to hold the eggs and to hold the dary products
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time that you've taken out of your day to leave us a review on ways we can improve our products and services going forward. Please feel free to come back and leave us a few words that will help us get a 5 star rating on our feedback page lg.com/us/support/feedback. ~Tanisha
LG top freezer refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non magnetic body and size is bigger looking outside but less space inside
No, I would not recommend this to a friendLG Fridges are Complete Trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had 2 LG fridges in our house, one the house came with and this one we bought. The other was a bigger fridge with French doors that we replaced this year because the freezer died. This one is being replaced very soon because the refrigerator died. I've had many fridges over the years but never 1 brand with 2 issues in the same year. I won't be buying an LG fridge ever again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We can understand how frustrating it must be to have experienced issues with both LG fridges in your home. It's disappointing when appliances, especially from the same brand, encounter problems within such a short period of time. I empathize with your frustration. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris
Less than 2 years before failures.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is constantly sending out freezer fan code errors, even after replacing PCB board, fan motor, and the controller thermocouples. Seems pretty wild that a fridge thats less than 2 years old is having these constant problems. Of course warranties are only so long, so to have a tech diagnose the problem would cost about as much as the fridge is worth.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kyle. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern about dealing with persistent issues, especially in a unit that’s less than two years old. We strive to provide high-quality products that exceed our customer's needs and expectations.
It sounds like you've already taken significant steps to troubleshoot the problem, and it’s disappointing that you’re still encountering errors. While warranties do have limitations, we recommend reaching out to our support team to discuss potential options. They may have additional troubleshooting steps or solutions that could help resolve the issue.
Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you further. Your feedback is important to us, and we appreciate your patience as we work towards a solution. ^Juvy