Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, suitable size, quiet operation, and ample capacity. Many appreciate its ability to maintain appropriate temperatures and its modern design. However, some customers have noted that the internal lighting could be improved, and a few have mentioned the absence of an ice maker.
This summary was generated by AI based on customer reviews.
LG Fridges are Complete Trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had 2 LG fridges in our house, one the house came with and this one we bought. The other was a bigger fridge with French doors that we replaced this year because the freezer died. This one is being replaced very soon because the refrigerator died. I've had many fridges over the years but never 1 brand with 2 issues in the same year. I won't be buying an LG fridge ever again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We can understand how frustrating it must be to have experienced issues with both LG fridges in your home. It's disappointing when appliances, especially from the same brand, encounter problems within such a short period of time. I empathize with your frustration. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris
Waiting waiting and waiting to get this fixed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting a month to have delivery of the refrigerator, the time slot went from 7:00 to 7:00 p.m., finally changed 2:30 to 7:00 p.m. the very efficient man that delivered the refrigerator were great. In order to get the refrigerator through the door, the doors on the refrigerator had to be removed which was okay because I was going to reverse them. They told me that they could handle that. An hour later, the doors had not been put on because the hardware on the doors did not line up with the holes on the refrigerator once you switch the doors! Now I'm waiting 3 days for an appointment from 12:30 to 7:00 p.m. for a repairman. The refrigerator is the problem, the delivery crew were fantastic
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RebekahB. We appreciate you letting us know about your experience with the LG Refrigerator (LTCS20020S) model. We apologize for the inconvenience and frustration you have experienced with the delivery and installation process.
We understand the importance of a smooth and efficient delivery experience, especially for large appliances like refrigerators. We appreciate your kind words about our delivery crew. We're glad to hear that they were able to assist you with getting the refrigerator into your home. If you need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist and provide any additional support you may need. ^Juvy
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as I love LG, this refrigerator is not worth the money. I know you get what you pay for, but this was suppose to be a garage fridge, so I didn’t need a fridge that has all the bells and whistles. After our first grocery hall for the fridge, we found out that the freezer was not freezing and the fridge area was not keeping the food cold. We called Best Buy and was able to swap out the fridge for another brand that is a little step up and now are happy. I don’t expect much from a cheaper refrigerator, but for it to just work as it’s suppose to is not asking much.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Long Delivery time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and Installation date is Nov. 9, 2023; 7am to 7pm
I would recommend this to a friendLess than 2 years before failures.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is constantly sending out freezer fan code errors, even after replacing PCB board, fan motor, and the controller thermocouples. Seems pretty wild that a fridge thats less than 2 years old is having these constant problems. Of course warranties are only so long, so to have a tech diagnose the problem would cost about as much as the fridge is worth.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kyle. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern about dealing with persistent issues, especially in a unit that’s less than two years old. We strive to provide high-quality products that exceed our customer's needs and expectations.
It sounds like you've already taken significant steps to troubleshoot the problem, and it’s disappointing that you’re still encountering errors. While warranties do have limitations, we recommend reaching out to our support team to discuss potential options. They may have additional troubleshooting steps or solutions that could help resolve the issue.
Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you further. Your feedback is important to us, and we appreciate your patience as we work towards a solution. ^Juvy
- Cons mentioned:Ice maker
Great product very poor service
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, but best buy could not provide with the ice maker, after many schedules and calls. It has been a year and they have not installed it yet. Still waiting for refund.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Please contact the Customer Support at BestBuy to inform them about any issues with your product. ^James.
Broken Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, but it didn’t work. I had to wait over a week and a half for someone to & look at the fridge for 5 minutes. Then had to wait another week with a broken fridge for Best Buy to tell me I had to wait till August for replacement. So I sent the fridge back & had to go somewhere else to buy a fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the repair of your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hope the refrigerator is working ok the book was not helpful.
I would recommend this to a friend- Cons mentioned:Ice maker
Terrible!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 4 days after delivery. Ruined food in the fridge and freezer! Everything melted in the freezer. What a mess to clean up! The groceries lost equaled the cost of the appliance. Positive of the ordeal…Beer was saved!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Cheaply made and over priced.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should have one more shelf, otherwise the gap is too wide and a waste of space. The fridge is cheaply made and basic, like most refrigerators. I feel cheated, it should have cost $100 less than what they charge. I like the fact that it does not have handles that stick out. It saves space and you do not have to worry about the coming off, as this usually happens with these cheaply built garage.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mishi. We appreciate your feedback on the LG Refrigerator (LTCS20020S) model. We understand that the lack of an additional shelf and the overall build quality are concerns for you. We strive to provide high-quality products that exceed our customer's needs. For optimizing space, consider using adjustable shelf brackets if available or adding storage solutions like bin organizers to make better use of the existing space.
We’re glad to hear that you appreciate the handleless design, which can indeed help save space and reduce maintenance. If you have any additional questions or need further assistance, please reach out to us on social media @LGUSSupport. We’re here to help and value your input. Thank you for choosing LG. ^Juvy
Great Appliances, just waited too long.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We waited way too long to be helped (45+ minutes). Once someone was available, everything was great!
I would recommend this to a friendDon't buy this Refrigerator if you are in a hurry.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Refrigerator was purchased 11/22/2023. A delivery date of 12/11/2023 was provided. The delivery date has been revised to 1/15/2024. This is 2 months after the purchase date. As you can see, we can't give you an evaluation when we don't have the Refrigerator and we don't know if or when it is to arrive,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, We appreciate you bringing this to our attention. We understand your frustration with the delay in the delivery of your refrigerator, which was purchased in November and now delayed until January. Your concerns about not being able to provide an evaluation without the product are valid, and we apologize for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Worst experience ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience ever with the delivery guys! They said they couldn’t deliver it because they couldn’t find parking. I asked them to look for parking just around the corner because I needed my fridge they didn’t care and said that I needed to reschedule! Lazy delivery drivers
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lizz. Thank you for sharing your experience with us. We understand your concern about dealing with delivery issues, especially when you're expecting your fridge to arrive on time. We strive to provide exceptional services and ensure a smooth experience.
We recommend reaching out to Best Buy customer service at 888-237-8289 or the delivery service directly to confirm any alternative delivery options or to check if a new date can be arranged at your convenience. If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will gladly look into this for you and help facilitate a smoother delivery experience.
We appreciate your patience and look forward to resolving this for you. ^Juvy
Stopped working after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money just doesnt buy you what it used to. Purcahsed this fridge just 2 years ago and its out. Have a garage fridge thats 10 years old and still running strong.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Austin. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is to have a dependable refrigerator, and we’d love to help get yours back on track as we strive to provide top-notch products and ensure a smooth experience.
First, check if the unit is plugged in properly and the outlet is working. Reset the temperature settings and listen for sounds from the compressor or fan. Clean the coils gently to improve cooling, and use the LG ThinQ app for a diagnostic scan. For more help, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
If issues persist, message us on social media @LGUSSupport for further assistance. ^Juvy
You get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front of the refrigerator is not stainless steel. Try putting a refrigerator magnet on it. It is difficult to find things in the refrigerator since everything besides the top shelf is below eye level, and is impossible to see.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We’re sorry to hear that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to help you out. ^James.
whirlpool fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a piece of junk, and I knew it when I bought it, but it was an emergency purchase. Freezer door trays are not enclosed, so small or narrow items fall through and trays overall are not "quality" plastic. It's also noisy. Poorly designed. I'm in the process of returning it and have ordered an LG to replace it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs.^Venette
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the quality of this refrigerator is very poor. when you close not slam the refrigerator door the freezer door pops open and when you close not slam the freezer door the refrigerator door pops open. no I would not recommend this refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and it’s not working at all try to fix it technician appointment 6 days after and bring another one 13 days so I return it all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AliS. Thank you for sharing your experience with us. We understand that your LTCS20020S refrigerator didn't meet your expectations due to the issues you encountered. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/6360748.p?skuId=6360748
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Defective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator and found that when you close the refrigerator door, the freezer door also open and closes (weird). I tried to call best buy but no one pickup the phone. I checked on their website and came to know that the products comes only with 15-DAY SATISFACTION GUARANTEE, that means if you notice something in the product later than 15 days then they will not return it (as per my understanding). Disappointed with the product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
fridge broke in 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke in less than three years (no longer able to cool), waiting on support from best buy and LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Seattle. Thank you for sharing your experience with us. We understand your concern that the LG Refrigerator (LTCS20020W) model is no longer cooling. We aim to provide reliable, high-quality products that exceed our customers' needs and expectations. Your feedback is really important to us, and we want to ensure we get this sorted for you as soon as possible.
First, check the temperature settings on your fridge. If they’re fine, inspect the condenser coils for dust or debris that might hinder airflow. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Feel free to message us on social media @LGUSSupport for further troubleshooting or service options. We appreciate your patience and are here to help. ^Juvy
