Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
Return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please credit my account! Please ! This unit is false advertisement. It was not the right length.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Refrigerator (LTCS20020W) model. We understand how important it is for the appliance to meet your expectations, and we want to assist you with your concerns regarding the size and your request for a credit. We strive to provide exceptional customer service and ensure our customers are well-informed and supported throughout their purchase journey. Please contact best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please send us a private message on social media @LGUSSupport with your order details, and our team will be more than happy to help you process your request. We appreciate your patience and look forward to resolving this for you. ^Juvy
Will not buy anything else from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken when delivered left with nothing had to reorder a different model, all our food went bad and no one cares
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Lg stay away from
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality refrigerator been serviced twice so far. Parts hard to get even oh it’s only a year old
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Bovre, we understand you're experience with your Top Freezer refrigerator hasn't been up to par with your expectations and we'd like the opportunity to look into this. So that we can help with any necessary repairs, please send contact our social media team on Facebook or Twitter. Our handle for these platforms is @LGUSSupport. Please include your phone number and fridge information (model and serial numbers) in the message. We look forward to your message and to assisting your towards a resolution you'd be satisfied with! ^Chris
Need Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not know the quality yet but the geek squad from Best Buy who delivered and installed the refrigerator did not have a clue that the doors can be reversed (left side or right side).
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not a satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor is EXTREMELY LOUD... NOT ACCEPTABLE!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Fauty Fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept shutting off after a few minutes. Exchanging it for a new one. Hope the second one works OK?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Has not lasted a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a year the refrigerator is no longer getting cold, hopefully service can fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we regret to hear your fridge is in need of repairs. Please know that we're here to provide you support throughout the repair process and will do our best to get your fridge back in working condition as soon as possible. Please feel free to reach out to us at (800) 243-0000 at an time during this process. We look forward to honoring your warranty and look forward to reaching a resolution to this issue. ^Chris
Dent in door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator arrived with a dent in the door. I'm really upset
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello, Kevin! We completely understand how inconvenient it must have been for you to receive a damaged LG Top-Freezer Refrigerator. We believe in providing quality customer service, and we're sorry to hear about your experience with Best Buy. This is not the level of service we want for you. However, since Best Buy delivered your refrigerator, have you contacted them? If so, we value your business, and should you ever need to reach us, we would love the opportunity to help you! You can contact us by private message on Facebook or Twitter using @LGUSSupport and including the model and serial numbers of your refrigerator. We are eager to help you! ~Rita
Lg fridge and freezer not cooling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge and freezer already not cooling properly after only a couple months. Not happy and no one to talk to.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Never buy stainless steel body .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are trapped, we are not satisfied, because always looking stains mark.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're grateful that you took the time to share your feedback with us. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.
Service wa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good at all they are rude for customers service
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for helping us recognize such experiences. Please know that we won't tolerate poor treatment to our customers. If there's anything we can do to serve you further, let us know as we'd love to be of any help. You may send us a private message on Facebook or Twitter using @LGUSSupport. ~Bridge
Don't buy this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer and fridge went out 14 days after purchase!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We apologize that you had such experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and we'll be happy to assist you. ^James.
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot clean the outside of this. it looks horrible. Very dissatisfied
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Disgrace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disgrace this was worst experience I ever had with Best Buy and my 6 th bad review
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
do not purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not purchase waste of time, defected from the store
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Worst purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience. If you have to buy it, avoid Bestbuy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with whatever the issue is, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Pros mentioned:Size
Good fridge. lacking install options.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid fridge. Large freezer, decent fridge layout. Installation service offering sub-par. Installation service personnel were professional and friendly. Installation service offerings were lousy. 1) doors had to come off in order to get it through the small door into the room the fridge was being used in. But door swing was on the wrong side, but because I didn't "pay" for changing the door--I had to do it myself. The doors already had to come off!! Bad for best buy to not make that an option for me to select from, as I would have had no problem selecting and paying for that "extra service" when I placed my order. 2) no hookup of ice maker. I had an ice maker ready for install, but given that there was no option to "pay" for that installation service, I get to do it myself.
I would recommend this to a friend - Pros mentioned:Overall performance, Size, Temperature control
Great Appliance!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator... a gift for my mom for mothers day & she loved the look & the size and how well it keeps food at the right temp.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Runs smooth & quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs smooth and quiet purrs like a kitten. This is our backup fridge for overflow and storage. I have been using it for a month or more, and I’m happy so far. We could have spent twice as much for a freezer on the bottom model or a French door type, but I’m happy with this one and glad I bought it. The energy star certification was the deciding factor over other brands at the Sam cost level.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
A Simple Fridge that has it All.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a simple fridge, not a lot of bells and unnecessary whistles, but efficient, with ample storage, and elegant, this is the refrigerator for you. Cooking is my passion. With the role that cooking plays in my life, I need a fridge that matches my care for food. Long story short, I could not be happier with my new purchase.
I would recommend this to a friend