Customer Ratings & Reviews

Love this refrigerator and all the features! The ice is fantastic! Love the door in door feature!

So far so good,love all the extra storage spaces. Got a great price on it!

So far this refrigerator has been great. The only issue is when we dont use the ice maker it clumps up. We don't feel that is anything to do with the function of the freezer.

Excellent refrigerator for the smaller spaces. The on the door ice and water are fantastic. Love the versatile middle drawer.

My wife LOVES this refrigerator. She calls the middle door "the party drawer" - that's where all the beer goes. As a bonus, it makes craft ice for my whiskey. Good job LG!

It fits perfect!ItThey are all done It is such a wonderful fridge I've never had anything like this before

Great versatility and cooling power. Easy to use and organize. Fun craft ice.

Love the versatility and ease of organizing this spacious refrigerator. Very well lit inside, easy to maintain stainless finish and very quiet

It's a good refrigerator. Sleek design and counter fit looks nice in the kitchen.

We couldn't be happy with our new LG Refrigerator. The counter-depth fitment is perfect for our space and it's design and well-thought features make this a valued purchase we plan to enjoy for years.

The fridge is like no other, my favorite part is the specialty Ice. I had no idea a fridge could make round ice. 10/10 recommend

Amazing service and the deliverly was seemless! Love our new Refrigerator.

I bought this refrigerator in November 2020. It started giving me a problem with ice making and cooling in January, even less than 2 months. Then it completely stopped working on 2/7/2021. I had to throw so much food on Super Bowl Sunday morning. The CL E error code is related to a compressor issue. The part is not even available for 2 months. I requested a replacement. I didn’t want to deal with the repair since it is definitely a lemon with a major defect. This appliance is not reliable. It will give the same problem over and over even with the replacement of the compressor. Who wants to exchange a compressor at a brand new $4000 worth refrigerator?! Best Buy doesn’t want to do anything for a customer since their 15 day return period is over and I didn’t buy their Geek Squad protection. LG’s replacement or reimbursement process takes up to 6 weeks. The approval is not even guaranteed. They may attempt to repair first. I have already lived without a refrigerator for a month and now unsure how long I have to live without a refrigerator.

The refrigerator was purchased from Best Buy in June 2023. Today the refrigerator stop working. In less than a year I am without a refrigerator with food in coolers and borrowed coolers. I've contacted LG and they are working on it. Not the kind of experience one would expect after paying $3200 for an LG. I will update this post on how quickly LG can fix this problem.

I am furious with Best Buy. My refrigerator I purchased in January and had delivered on February 1st is leaking. I also took a picture of the unit I purchased to make sure I received the same one. When my refrigerator was delivered it now has a dent

This review is for the fridge not for BestBuy: This refrigerator is a joke. It broke after one year. Big issues cooling and keeping stuff cold. The ice in the ice compartment melted and the water dispenser started to leak. Good luck getting help calling LG customer service. You will waste your time, hours, just waiting on the line getting no where

We had to buy a replacement for our fridge that died and this one fit into our house and space well. As far as dislikes, we don't love that it's more shallow than our old fridge (shallow even for a counter-depth option) and we do not like that when you open the freezer drawer, the top tray opens with the bottom. The craft ice maker is great for us, (works really well for iced coffee) but it would be nice if the tray was about half the size so it wouldn't take up so much freezer space (which is less than we would like). That being said, if we do need more freezer space, we have the option of the flex drawer which is pretty great. It would be nice if the dividers locked into place like the samsung ones, but overall we prefer this option since you can make it either a freezer or a fridge. It's also great to have a drawer you can pull out without opening the fridge doors...I hated on my old french door fridge how we had to open both doors all the way wide in order to pull out our deli drawer. The third drawer solves that problem. We love our door-in-door and it fits taller items in the bottom part wonderfully. The compartments in the door could stand to be a little deeper, particularly on the icemaker side - we can't fit larger jars in there at all. We do love that the shelves inside are fairly adjustable and that there is an option to slide one back halfway if you need to put tall items inside the main part of the fridge. The stainless steel on this actually does deter fingerprints well, which is great. The water dispenser and ice dispenser have been working well. Overall it's a very nice fridge. It would be nice to have more freezer space and flexibility within the freezer, but it's been a great fridge for us so far.

After deciding to part with our ancient refrigerator, we looked to Best Buy for a replacement. We wanted a reliable refrigerator, with a few bells and whistles. This one met our needs and more! It’s attractive, bigger than we expected, and looks great in our kitchen. There’s ice galore, no fingerprints, and a fantastic door-in-door. Thus far, we’re certainly pleased with this purchase!

We are extremely happy with our new LG refrigerator. It is a counter-depth, but surprisingly roomy. The door-in-door option holds a lots of "stuff" that would normally crowd your shelves. The only draw-back is the water is a little loud when it fills up in the frig and the ice makes a lot of noise when it is dumping.

Great fridge and the craft ice makes it even better. The shelf has limited adjustments but we love the bright interior lighting and the door-in-door feature. The in door ice and water is great and having the present water fill is a nice feature. The amount of ice in the door reserve can be an issue if you have a large usage rate but it will refill in a reasonable time.