Customer Ratings & Reviews
- Model:
- LRTLS2403S
- SKU:
- 10763016
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
LG
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this unit June 2022, lost some perishables in the fridge recently. Bought some temperature gauges to monitor temp, noticed fan stopped working. Temp in fridge increased to 41 degrees. Frezzer food frozen but does not circulate air. Called for warranty service, service tech looked at the unit told me another week that he needed the parts. Service tech called me to let me know time he will be at my home. I asked if he thought this would fix the problem he responded not giving me the reassurance that the fridge would hold temp. If this does not bring down the temp I will be requesting a new fridge....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, John. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Missed delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a delivery scheduled for 7/3, stayed home all day, called the store and was told they were 30 minutes to an hour away from delivering. No show, no call. Called the store the next day and it was ridiculous the 2 conversation I had with your employees. I canceled the order and will not purchase from Best Buy again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, DonaldL. Thank you for sharing your experience with us. We understand your inquiry regarding the missed delivery of your LRTLS2403S refrigerator from Best Buy and your frustration with the situation. Your feedback is important, and we'd like to assist you further.
While we appreciate you bringing this to our attention, as this specific issue pertains to the retailer's delivery process and order fulfillment, we recommend continuing to work directly with Best Buy's customer service for resolution regarding your order cancellation and any related concerns.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
For any questions or assistance specifically related to the features or functionality of your LG LRTLS2403S refrigerator, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
As requested
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a month so far so good I would have preferred the water dispenser on the outside instead of the inside but that option was not available
I would recommend this to a friendThe fridge does not get cold.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I wanted to get a General Electric fridge but everyone said go with the LG. I love the size and how big it is but the fridge does not keep cold. Now I have to contact LG so ghey can come out and look at it. My cheese and milk went bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ChristinaA. Thank you for sharing your experience with us. We understand that your LRTLS2403S refrigerator is not keeping food cold, leading to spoilage. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
We appreciate your patience. —Renzo
Not what we ordered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First employee lied and told us it came in the color we wanted then we found out that it does not so employee lied to us just to make a sale
No, I would not recommend this to a friendGood buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is good but It was supposed to come with an ice maker and never did. Also the water dispenser drips occasionally.
I would recommend this to a friendBrand response from LGAnswers
Posted .If the water dispenser was recently changed, tapped air may be the causes of this. Moreover, this may also be caused by air in the water line. It would be our pleasure to assist towards reaching a resolution to this problem. Please contact us so that we can help get to the root cause of this issue and resolve it. Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris
Bad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product not working properly, return not available We have to call for service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlos. Thank you for reaching out about your LG Refrigerator (LRTLS2403S) model. We understand how important it is for your appliance to operate properly in your home.
For this model, one helpful step is to check the temperature settings and airflow vents inside the refrigerator and freezer compartments. If items are blocking the vents, cooling performance can be affected. Resetting the unit by unplugging it for 5 minutes and plugging it back in can also help restore proper operation if the electronics have locked up. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the issue continues, please send us an email at [email protected] with your product details so we can assist further. ^Juvy
Shiny fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless steel doors are very poor quality. There are very shiny and prone to fingermarks which are a hassle to remove. The stainless steel of fridge doesn"t match the color of the range and that of microwave and dishwasher. I have 3 different colors of stainless steel, when i should have only one color considering i bought a package of 4 LG appliances at the same time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
Not a happy Camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked well for 3 months initially.. But then freezer started to over frost and refrigerator didn’t get cold..Very displeased..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your experience with the cooling performance and the frost buildup of your LG Refrigerator (LRTLS2403S) model. We aim to provide high-quality products and services. First, ensure the refrigerator is properly leveled, as an unbalanced unit can cause sealing issues, leading to air leaks and frost buildup. You can adjust the leveling legs at the bottom for stability. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup-freezer-only--20150484264777 and https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. For further assistance, email us at [email protected], and our team will be ready to assist in exploring possible solutions. ^Juvy
Not quite a Best Buy…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voted as a “Best Buy” by Consumer Reports, we found this refrigerator to make a high pitched noise and rumble whenever it was cooling that we couldn’t stand. We returned it and got a French door style LG instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent fridge. Door is really low and hits your foot if you’re not careful.
I would recommend this to a friendWasted space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good use of space.Only two draws should have been another shelf on the doot
No, I would not recommend this to a friendGarbage!!! DO NOT BUY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refidgerator is aleady making weird buzzing noises.I have a feeling we bought a piece of Garbage
No, I would not recommend this to a friendBad Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge sucks! 1 month after the warranty expired, motor blew up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nuneza. Thank you for sharing your experience with the LG Refrigerator (LRTLS2403S) model. We understand how important it is for your refrigerator to deliver lasting performance, especially beyond the warranty period. If the motor has stopped working, one step you can try is unplugging the unit for 5 minutes to reset the system, then plugging it back in to see if the compressor or fan motor restarts. Also, make sure the temperature settings are not set too low, which can sometimes cause strain on the motor. You can find additional maintenance tips and service options here: https://www.lg.com/us/support/product/lg-LRTLS2403S.ASTCNA0. If you’d like us to assist further, please send us an email at [email protected]. We're here to help. ^Juvy
Fo not buy this refrigerator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this refrigerator I do not like to do this but this refrigerator gave me alot of problems nobody had the correct part
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Refrigerator (LRTLS2403S) model. We understand your concern about replacement parts that are hard to find and issues persist with your unit. Our goal is to provide top-notch products and make sure your experience is smooth sailing. A handy tip to keep your fridge running well is to regularly check and give those condenser coils at the back or underneath a good clean, since dust can really impact performance. We’re here to help you tackle these challenges and ensure you get the support you need. Feel free to send us a private message on social media @LGUSSupport, and our team will connect with you to find the best solution possible. We really appreciate your patience and thank you for trusting LG. ^Juvy
DONT BUY!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have lost so much food with the refrigerator, it is constantly breaking down and the food goes bad, this fridge is horrible they say it’s because this fridge only has one fan but I’ve had other fridges with one fan and NOT had this problem, save your money and look at another fridge
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marina. Thank you for taking the time to share your experience with the LG Refrigerator (LRTLS2403S) model. We understand the importance of a working appliance, especially for keeping food fresh. We aim to offer good products that meet our customers' needs. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
No cooling refrigerator or freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Had to throw out all of the food away.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Colleen. We appreciate you taking the time to share your experience with the LRTLS2403S refrigerator. If the unit isn’t cooling effectively, one helpful step is to ensure that the air vents inside the fridge and freezer compartments aren’t blocked by items—this allows for proper airflow and consistent temperature regulation. Also, double-check that the temperature settings are set to the recommended levels: 37°F for the refrigerator and 0°F for the freezer.
For more information on cooling performance and maintenance, you can visit LG’s support guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
We’d be glad to assist you further. Please send us an email at [email protected], and our team will be happy to explore next steps with you.
—Charles
Door doesnt automatically close.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door closes about 3/4 of way and then you have to push it closed. Adjusting piece at bottom works on left side but not on right side. So impossible to raise front height to enable automatic door closure. Otherwise great refrig.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to share your product design feedback. We will share this with our research and development teams for future consideration. ^Jennifer
avoid
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.incredibly disappointed , had this for less than a year, and despite 2 geek squad visits and 2 lg visits , each side blaming the other yet my fridge is still not working. Wasted so many hours on the phone chasing. AVOID AVOID AVOID
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to share your experience about your LG 24 cu. ft. top freezer refrigerator, model LRTLS2403S. We’re sorry to hear that the service you requested was not completed to your satisfaction. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. Danee
Lousy Garbage - Too noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is very noisy. I have never had a fridge where you can stand 20 feet away and hear a loud rumbling sound. I will be returning this and replacing it with something else. Don't buy this unless you have a pair of ear plugs handy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our product development teams make vast improvements for the future. ~Rita
