Customer Ratings & Reviews
- Model:
- LRFXS2503S
- SKU:
- 6360730
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.
This summary was generated by AI based on customer reviews.
faulty and noisy product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge started to get really loud and make a buzzing sound, mainly at night. We have extended warranty and they cam out and bent a plate back and said it was contacting a motor or something like that. A few days later the noise comes back. Its so loud we can hear it upstairs in our bedroom and the tech said there was little that can be done about it. Stay away from LG as their quality has gone way down.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Too soon to review.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had it long enough to review it. Excited that it is supposed to be smug proof.
I would recommend this to a friendInstallation is a disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not add installation to your order. Our fridge installers came to our house pull the old fridge to the middle of the kitchen and left. They did not even bring in the new fridge and left us with counters full of food and our old fridge just sitting in the middle of the kitchen. We called Best Buy and they said the best they could do is have someone come 3 days later. Installation is a complete disaster and I would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for making an effort to share your feedback regarding your experience with your LG Refrigerator (LRFXS2503S) model. We regret the disappointing installation experience you had on your unit. We understand how frustrating it must have been to leave the old fridge in the middle of your kitchen without the new one being installed. This is not the level of service we expect from our installers and aim to provide. We value your business and appreciate your feedback. If there is anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not impressed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator arrived with 3 dents in it. We were not going to pay $2,000.00 for a damaged product. It’s hard to believe that with all of the competition out there, that products are not checked before they are put sent out for delivery. I wasted a vacation day waiting for the refrigerator to be delivered and went through the trouble of emptying out my existing refrigerator, only to have to put everything back when we discovered the damaged new one. We also received a bill from Best Buy even though the refrigerator was returned.....not impressed!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are truly sorry that your refrigerator arrived damaged. All of our refrigerators and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the refrigerators we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. ^CP
Water filter only lasts a month or so
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like the water filter should last longer.
I would recommend this to a friendNot so happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice dispenser doesn’t work. Gets jammed have to take it out again and again. Space to keep big milk bottles is not enough. Only two bottles can come.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that the interior space of your refrigerator did not meet your expectations. We strive to continuously improve our products design and features based on customer feedback. In regards to your icemaker, it sounds like your is making too much ice and this is indicative that the icemaker shutoff arm/sensor is obstructed. I recommend that you first empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation. If you continue to have an issue please please reach out to our technical social media support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase along with a brief description of the issue and we will work towards a resolution with you. Thank you. ^Jennifer
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently returned this fridge. After having it for a week and trying to deal with the loud compressor we gave up and returned it for the Samsung French Door fridge (33 inch) wide model. The LG was so loud, I could hear it from my bedroom upstairs. It was not only loud, but rattled the doors when you had them open. The one that we replaced was from the 1990s and was whisper quiet compared to this. Buyer beware!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG refrigerator. I am sorry to hear that it was loud and that you had to return it.
Your feedback is very important to us and the noise concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
DO NOT BUY!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure how this fridge has so many good reviews. This fridge has been giving us problems since 2 months after we received it. It is so loud that you can’t even take a call in the next room. LG has sent a technician to fix it 3 separate times. It still has the same problem. They refuse to replace or refund. I will never buy an LG product again. I would give this 0 stars if I could.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Horrible installation system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge; HORRIBLE installation. The fridge is working as expected but BEST BUY service installation was awful. As soon as they left water started coming out; I had to pay someone from my pocket to fix it. No response from BEST BUY
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding the LRFXS2503S refrigerator. We're glad to hear that the fridge itself is performing well, but we apologize for the inconvenience caused by the installation service provided by Best Buy.
To address the water leakage issue, we recommend checking the water line connections behind the refrigerator. Ensure they are securely fastened and free from any kinks or damage that could cause leaks.
We understand your frustration with the additional expense incurred due to the installation issue. Please send us a private message on Social Media @LGUSSupport with more details so we can assist you further. Our team is committed to resolving this matter and ensuring your complete satisfaction with our products and services.
Thank you for your patience as we work to make this right for you.
—Mau
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the fridge was delivered 8/12. Since that time I've bee waiting for replacement shelves, it's now 9/3 and I still don't have the replacement
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Venette
Freezer no longer at 0ºF
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 15 month since I received this refrigerator. In the past few months, I noticed that my ice cream was starting to get softer than expected and I bought a few thermometers. To my dismay, I found the freezer cabinet was at 15ºF instead of the 0ºF that it was supposed to be set to. I've tried adjusting the setting down to -7ºF, the lowest it'll go, but so far, I've only seen it go down to 10ºF. Probably going to have to get it repaired. :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Dents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items was delivered with a lot of dents on it. Dents that were not there when it was purchased in store.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, we'd like to apologize on behalf of the delivery servicers used by our third party retailers. If you haven't already done so, please contact the Best Buy from where you purchased to seek remediation. Should you need support, we're available! You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. ^Chris
No LG for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered on time great customer service from purchase to delivery LG is to blame for this rating the fridge looked great in an out but was so noisy it’s was terrible a loud vibration you could feel in your head the entire fridge vibrated when the compressor turned on and yes it was level best buy came through again and we returned it and got a different brand no LG for me ever again and I will not recommend it to friend or family
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker stopped working after a week I have a repairman coming tomorrow
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Still waiting for repair.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damage to my home ware line still not installed.still need repair.
I would recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
LG problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first refrigerator we got arrived with a broken adjuster foot. They then brought this one. After three days one of the motors started making a terrible grinding noise and the freezer is icing up. I really thought LG was a great brand but I am now rethinking this. The people at Best Buy were really great to deal with on returning both of the refrigerators.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you on social media, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Poor services and Poor products.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It been three months and I still have not received my refrigerator I paid for. The previous refrigerator was less than one year old and the compressor went out. SMH Just broken promises from Best Buy Customer Service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Grandson. Thank you for reaching out to us and bringing this matter to our attention. We apologize for the delay in receiving your LG Refrigerator (LRFXS2503D) model as well as the broken promises from the Best Buy Customer Service team.
We understand your frustration with the previous refrigerator's compressor issue and the subsequent delay in receiving a replacement. We would like to make this right for you. Please reach out to Best Buy customer service at 888-237-8289 to follow up the delivery concern. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust and provide the level of service you deserve. ^Juvy
Buyer Beware!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator malfunctioned 10 months after I purchased it. It was not reparable because only specialized engineers can work on it. After 4 attempts and 2 months of waiting with a completely broken refrigerator LG ended up refunding the purchase price of the refrigerator. Such a BAD experience with an appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don’t buy it!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do your self a favor, don’t buy it… Is extremely loud, there is any kind of vibration, is making me crazy. I’m ready to move it in the basement. Very bed unit, and the font door even if you look at it, they dent. Not happy at all!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Never drops below 40 degrees.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t cool below 40.. open door for over 10secs and u are in spoil zone! Pathetic! Do not buy this model!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette