Customer Ratings & Reviews

Hello there, AnaR. We understand your inquiry and appreciate you sharing your experience with the LG 26.6 cu ft Side-by-Side Smart Refrigerator with External Ice and Water (Model LS27T3230S). We understand how important a smooth installation is, and we want to help set you up for success—even though the final scheduling falls to Best Buy’s team.

One helpful tip is to confirm that the pathway from your door to the kitchen is clear and that any tight turns or narrow halls are measured for sufficient clearance. For example, measure the width and height of all doorways, stairwells, or hallway turns to ensure the refrigerator can pass through without needing to be tilted excessively. Additionally, ensure that you’ve turned off any under-sink water shutoff valves and that the water line for the ice maker is accessible. Preparing the space in advance can often help installers schedule and complete the job more efficiently.

We understand your concerns about scheduling with Best Buy’s installation team. While Best Buy arranges the in-home installation, we want to support you every step of the way. Please send us a private message on social media @LGUSSupport so that we can gather any additional details—such as your order confirmation number and any installation window or location challenges you’ve encountered. Once we hear from you directly, we can reach out to our Best Buy liaison to advocate on your behalf and ensure your appointment gets scheduled as soon as possible.

If you notice any specific installation requirements—such as a need for a wider cabinet opening, clearance for the external water and ice dispenser, or any custom panel dimensions—please include those notes in your private message. That information will help us coordinate with Best Buy and confirm that their installers arrive prepared with the correct door-frame dimensions and connection components.
https://www.bestbuy.com/site/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-stainless-steel/6593466.p?skuId=6593466
We appreciate your patience and want to make sure you enjoy your new refrigerator without further delay. We understand your inquiry and are here to help you coordinate the final scheduling and installation process. Once you’ve sent us a private message on social media @LGUSSupport, our team will work with you and Best Buy to get your refrigerator installed smoothly and correctly. —Renzo

Hi there, AdamC. Thank you for sharing your experience with us regarding the LG 26.6 Cu. Ft. Side-by-Side Smart Refrigerator with External Ice and Water - PrintProof Stainless Steel. We understand your inquiry about the noise level and energy consumption of the unit.

We want to assure you that some operating sounds are normal for a refrigerator, such as the fan running or the ice maker dropping ice. However, if the noise seems excessively loud or unusual for the Side-by-Side Smart Refrigerator, a simple step is to ensure the refrigerator is level and is not touching any walls or cabinets, which can sometimes amplify operational sounds.
https://www.bestbuy.com/product/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZHH9V
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

Hi, there. Thank you for sharing your experience with the LG Refrigerator (LS27T3230S) model. We’re truly glad to hear that you're enjoying the unit’s performance—it’s built to deliver reliable cooling with thoughtful storage solutions.

However, we understand your concern about the delivery experience through the retailer. For future reference, our refrigerators typically require a clear path, a standard water connection, and leveling upon delivery. Most authorized retailers offer basic installation, but more complex setups may require additional prep or specialized installers.

If there’s anything you need help with regarding setup or operation of your LG unit, we’d love to assist. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help ensure everything is working perfectly. ^Juvy

Hi, there. Thank you for taking the time to describe what you’ve been dealing with. We understand how important it is for your LG Refrigerator (LS27T3230S) model to keep food fresh without freezing, soaking, or cycling between temperatures. One helpful step you can try, if the unit is still with you, is checking that the air vents inside the fridge aren’t blocked by containers or produce. When vents are obstructed, cold air can pool in the wrong areas and cause freezing or condensation. It may also help to confirm that the temperature settings haven’t been pushed too low by accident — sometimes a power interruption or button press can reset the fridge to colder defaults. For more guidance, visit https://www.lg.com/us/support/product/lg-LS27T3230S.ASTCNA0.

If you’d like us to take a closer look at what’s going on with your specific unit or help determine whether a sensor or control board issue is involved, you can email us at [email protected] and our team can assist you directly. ^Juvy