Customer Ratings & Reviews
- Model:
- LRFS28XBS
- SKU:
- 6532722
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.
This summary was generated by AI based on customer reviews.
Fast Delivery and Set-up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this refrigerator to replace our 12 year old LG refrigerator that stopped working. Availability of this refrigerator was immediate and delivery was made within 3 days. We like the updated water and ice dispensor and larger storage within the doors. Hope to have this refrigerator for many years!
I would recommend this to a friend- Pros mentioned:Design
So far,so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this refrigerator for about a month now and everything works as advertised. Through the door water and ice dispenser works flawlessly. If you use rhe LG app, It will give you energy consumption reports. It's a beautiful fridge. No complaints.
I would recommend this to a friend - Cons mentioned:Ice maker
Good fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Two things, one, i wish i would have gotten the one with the seperate drawer for the meat and cheese. Youhave to open both doors to slide out the meat drawer. Two, the indoor ice dispenser leaks ice from the ice crusher after using. I think its because it still has ice in the teeth of the crusher and when it melts a little, it falls out onto the floor.
I would recommend this to a friend Not worth the issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator arrived with dented door and the freezer door drew was striped and would not tighten up. They ordered new handle and door. Took two weeks for them to come out and install it. When there customer service called about my appointment they kept telling me they were coming out to install a water kit. I told them they were not installing a water kit and ended over two weeks of phone calls from them and not understanding what they were suppose to do the first technician came out and cancelled because he was there to install a water kit finally they got the write person to do the job. Also the delv guys left a mess outside my house when it was delv. I would recommend the refrigerator but don’t buy thru Best Buy
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your experience with your LG Refrigerator (LRFS28XBS) model. We understand the importance of having your refrigerator delivered and serviced correctly—especially when replacement parts and appointments are involved.
For the freezer drawer issue you mentioned, one helpful step is to check that the drawer rails are fully seated and aligned after installation. If a rail is slightly off‑track, the drawer can feel loose or fail to tighten properly. You can also explore additional setup and maintenance guidance here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you’d like us to review your unit or assist further, please feel free to send us an email at [email protected]. We're here to help. ^Juvy
- Pros mentioned:Overall performance
LG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with refrigerator and delivery/installatuon.
I would recommend this to a friend - Pros mentioned:Overall performance
Great value, no complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this refrigerator for a few weeks, but so far it is everything that I had hoped for. No complaints.
I would recommend this to a friend - Pros mentioned:Overall performance
Love this refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love this refrigerator. I initially purchase another brand, that did not have handles. Later realized that I, being a petite person, would have problems with the handle less appliance. Purchased the 27.7 Cu. Ft. Refrigerator. Totally love it!!
I would recommend this to a friend 1 year and still loving it.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to change filters, easy to clean and great ice maker. This fridge has been amazing. I have had it for almost a year and I love it. Great features and an easy to use app also.
I would recommend this to a friend- Pros mentioned:Capacity
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and easy to use. Seems like good quality.
I would recommend this to a friend Excited for our new LG French Door Smart Refrigera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were so excited to purchase and have our new refrigerator installed upon completion of kitchen renovation.
I would recommend this to a friend- Pros mentioned:Design
My fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my my fridge. The designed and how it looks in my house is everything love the freezer
I would recommend this to a friend LG French Door refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG French Door refrigerator has all the features we need. The July 4th sale allowed us to buy for an excellent price. The sales consultant was very helpful with our purchase.
I would recommend this to a friendDamaged floors during installation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The overall function of the refrigerator is good, but the ice machine constantly jams (ice gets stuck and you have to manually empty the ice machine). Also, Best Buy used a third party vendor for delivery and installation of the refridgerator. During installation, my hard wood floors were scratched. After repeated efforts, I have been unsuccessful in receiving reimbursement for the claim for damages. I have reported this issue to Best Buy on at least 5 occasions, and they will not help. This is very frustrating.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jon. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand the importance of having an ice maker that works smoothly and a delivery experience that protects your home.
One step you can try for the ice‑jamming issue is removing the ice bin, emptying any clumped ice, and letting the bin dry completely before reinstalling it. This helps prevent pieces from sticking together and blocking the dispenser. For more guidance, visit https://www.youtube.com/watch?v=OoEaGguBfew. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy
Fridge?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice spacious fridge. We like how its easy to keep it organized.
I would recommend this to a friendEnter to win a free gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time was Excellent personal always had a great attention
I would recommend this to a friend- Pros mentioned:Capacity
Great fridge for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the French doors. Being able to fit anything into the refrigerator without having to be a tetris master is wonderful. The freezer holds plenty and it is still all easily accessible.
I would recommend this to a friend - Pros mentioned:Overall performance
Very Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. No problem. Works wonderfully, looks amazing.
I would recommend this to a friend Flower
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is amazing. It is a classy fingerprint free refrigerator. It holds an amazing amount of food in the refrigerator and freezer. It is a definite yes to buy for your kitchen.
I would recommend this to a friend- Pros mentioned:Capacity
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge! There's so much space! The ice maker creates ice quickly. The shelves can be changed around for different height items. The freezer is large and it's easy to find the items I need now.
I would recommend this to a friend - Pros mentioned:Capacity
Excellent fridge!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works just fine and has a lot of space and the ice crusher is the best feature, my family and me love it!!!!
I would recommend this to a friend
