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Customer Ratings & Reviews

$1,699.99
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Comp. Value: $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1081 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,081 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. No noise and great fit for my apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have this for over a year and so far we are very happy with it. It cools and freeze things. Its probably deeper than most regular fridge but we like the extra space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is more spacious than I thought. I like the different compartments

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Last appliances bought 2003

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of accessible places Freezer is huge Happy Choice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG French Door 27.7 Cu. Ft. Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was delivered as scheduled and is working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a experiance with great product and great delivery team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Best Buy! Great Buys!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's beautiful plenty of room and the price was good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator works and looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We caught this model on sale and have loved everything about it so far. I really like the ice maker in the door. That way it’s not taking up valuable space!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refrigerator Arrived Dented and Promised Gift Card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. My brand-new refrigerator from Best Buy arrived with a dent, and the delivery team said customer service would make it right. I was told I’d receive a $150 gift card as compensation — but weeks later, nothing. I’ve called several times, and all I get are excuses and no follow-up. It’s ridiculous that I have to chase down a company this big just to get what they promised. Between the damaged product and the lack of accountability, I’m completely done with Best Buy for appliances.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Brandon. Thanks a bunch for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We totally get how crucial it is for your new appliance to arrive just right, and we really appreciate you taking the time to fill us in on what happened. Just a heads up, it might be good to keep following up on that gift card compensation promised by Best Buy customer service at 888-237-8289. While the retailer takes care of compensation and delivery stuff, we’re more than happy to help out with any product-related questions. If you run into any performance issues or need a hand setting up your fridge, you can check out https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1 for manuals, troubleshooting tips, and warranty info.

      And hey, if you’d like us to dive deeper or lend a hand, just send us an email at [email protected]. We're here for you! ^Juvy LG

  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our fridge it’s the perfect fit for us and we appreciate the help we received

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator , Lots of space . No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and outstanding customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very nice fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality appliance that is functional and beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lots of room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is so much room in this fridge and freezer, we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well and looks amazing. Also the water filter is pretty helpful, but it’s very slow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but needs more ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, only wish it made ice faster and also made ice in freezer drwer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leftovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier to see whats in the fridge, less leftovers tossed out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it for about s month. It's great, lots of space and great icemaker. If you have it delivered, make sure you have it installed also or you will be putting the arms on, setting up the ice maker and hooking it up to the water supply. Not Best Buy issue, that was my fault for not asking for the service

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Frig

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lighting, tons of room, not sure why it has Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the fridge. Lots of room. Extra ice tray is nice

    I would recommend this to a friend
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