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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 896 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 896 reviews
  • Rated 4 out of 5 stars

    Replaces old Whirlpool side by side refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying new LG French Door refrigerator. Like freezer being on the bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator works very well and has a lot of space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well and looks amazing. Also the water filter is pretty helpful, but it’s very slow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Installers did a great job. I love this refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the fridge. Lots of room. Extra ice tray is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REFRIGERATOR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS A GREAT IT, EXACTLY WHAT WE NEED FOR THE KITCHEN

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have gone with the counter depth as this one is huge. Also, ice bin for the door does not hold much. You always have to empty to the lower freezer ice bucket. Which I’m scared of because of the plastic mechanism that latches the upper door ice make opening.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space, nice and sleek and fits well with our space

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Brittany. We're very happy to hear that you are enjoying your 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water in. Stainless steel. The space will definitely be beneficial for you and we hope you get to enjoy this unit for many years to come. ^Anthony LG

  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever,I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dan B

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge! Got to set temps fast and has stayed there

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product, bad service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this out of box. Never again. I could get it delivered faster but it would take two days, one to deliver, one to hook up or I could wait longer to get it all in one day. It's a refrigerator, it had to be done all in one day. The wrong handles were sent, it's taken me an additional almost 4 weeks after delivery to get that rectified. I've been given misinformation nearly every time I called. It's been an extremely frustrating process.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Susan. Thank you for taking the time to share your feedback on the LG Refrigerator (LRFS28XBS) model. We're sorry to hear about the problems you faced with your recent purchase. Our goal is to give great service and ensure a smooth experience. We are working on fixing the issues you mentioned and are dedicated to resolving your concerns quickly and correctly. We appreciate your patience while we work on this process. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the amount of space I have in this refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge of My Freams!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fabulous! Well designed and great looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Best Buy Value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price. Delivered on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. Connie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have ever made. Recommend to family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator LG

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator and spacious state of the art

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is louder than a 30 year old pop machine in a high school cafeteria. You can hear it running from 2 miles away. I cannot believe how loud it is. Love the fridge aside from how annoyingly loud it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG French Door Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, nicely installed and friendly staff !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Overall it works well and looks great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall performance. There no issues after installation

    I would recommend this to a friend
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