Customer Ratings & Reviews
- Model:
- LRFS28XBS
- SKU:
- 6532722
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator works good Ice maker works great water dispenser works great as well
I would recommend this to a friendLove the new Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is just what we needed. The ice machine is totally separate from the freezer and our ice doesn’t have the freezer taste! Great product!
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be wider than the spec offered. I have an opening of 36 1/8 inch and it barely fit. Ice cubes are a tray that spills into the container. I have had for almost a month, seems to be doing everything else.
I would recommend this to a friendDoes the job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are very happy with it. Wanted a different brand as this is the same that died at 7 years old. But we were limited and needed it right away. So far only thing we do not like is the switching from water to ice you have to do it twice before it clicks over.
I would recommend this to a friendPFUI on assurances that SURE they can deliver!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ASKED before purchase if delivery guys would remove the door. **Poor rating is nothing to do with Fridge I never got** everything to do with service. I measured carefully, and purchased home delivery/removal. Delivery guys refused to remove doors and install. I had already got the old fridge out the same door BY MYSELF. (It was BIGGER than the new one). So, me a Medicare eligible female with a recent leg injury and my 75 year old spouse who has had both shoulders replaced, both knees replaced and an untreated bad back managed to get a similar floor model across the grass, around the tight gate entry and through the same door that the delivery guys refused to attempt.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing this experience with us. We understand the importance of your LG Refrigerator (LRFS28XBS) model delivery and installation. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
To ensure a smooth installation, consider removing the doors for better clearance. Re-measure the doorway width and check the refrigerator’s door-removal guide. More information here: https://www.lg.com/us/refrigerators/lg-lrfs28xbs-french-3-door-refrigerator and https://www.youtube.com/watch?v=pA5dvlTX2Q0. For further help, email us at [email protected]. We're here to assist! ^Juvy
Internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Only problem was everytime I try to log in LG says that my username is already in use in Europe. I am not going to change it as I have been using it for over 25 years.
I would recommend this to a friend- Pros mentioned:Overall performance
LG refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Would definitely recommend this.
I would recommend this to a friend Good, but needs more.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works just right for the price point. Just a few missteps on this unit, the freezer does not generate ice cubes and only dispenses from the frontal water dispenser. Shelf sizing is standard but bad design regarding use of space. Otherwise, it does its job and generally an OK product for simple use.
I would recommend this to a friendGood refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's what we expected. We can't review ice maker as installers were not allowed to connect it to our existing copper line. The guys were efficient and friendly and didn' break anything...so better than most.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pretty, large on the inside, sleek and shiny on the outside. I love it signals when the refrigerator has been opened too long or a door isn’t close all the way. It’s NEW and Fancy.
I would recommend this to a friendLg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service Good Frigidaire I love it Good deal
I would recommend this to a friendMore light needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked this fridge in general but it was dimly lit with only one light at the top. We ended up returning it.
No, I would not recommend this to a friendLg fridgr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This USA wonderful fridge. There’s lots of room in the freezer and the fridge the ice and water in the door is great. It keeps the door closed while getting ice
I would recommend this to a friendLg refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent replacement for what we had. Bigger freezer and similar to what we had at our last house. So day so good.
I would recommend this to a friendBeware of cooling issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge in June 2023 along with a 5 year Geek squad warranty. In June 2024 my ice maker stopped working and was getting IF E erorrs on the display. Geek squad came out and determined the cooling fan needed to be replaced. They came back out a week later to fix. Then in Late September my fridge stopped cooling (52 degrees) and tons of food spoilage. Sears had to come out for 3 attempts at repairs. In the end they believed they needed to replace the compressor fan however the first part they ordered didn’t work as expected. The second time they came out they said they were going to order a few different parts and the appt wasn’t for another 3 weeks. Come to find out they never ordered the parts. I called Best Buy and after some research and investigation they provided the best customer service and approved an exchange. So while I will never buy an LG fridge again, I highly recommend the the geek squad protection plans as it covers food spoilage and repair costs and depending on the circumstance, an exchange. Also a big shout out to Best Buy customer service for providing an excellent customer experience. It is because of their service I keep buying from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We truly understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFS28XBD) model. We strive to provide top-notch products and exceptional services to ensure a smooth experience. We’re happy to hear that Best Buy and Geek Squad were able to provide the support and service you needed for your warranty. It's great to know that they were able to assist with an exchange, but we sincerely regret that your experience with the fridge was not up to the standard you should expect from LG.
We are constantly working to improve our products and services, and your feedback is invaluable. If you ever reconsider purchasing another LG appliance in the future, we’d be happy to provide support to ensure a better experience. Please don’t hesitate to reach out to us on social media @LGUSSupport if you have any future questions or concerns about LG products.
We appreciate your patience throughout this process and are grateful that Best Buy provided such excellent service. ^Juvy
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice and water dispenser. I had a problem with the first one that was delivered. They brought me a new one a few days later. No problems.
I would recommend this to a friendBest buy appliance sales
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig good space management and features easy to use Great experiwnce with delivery and promotions
I would recommend this to a friend
Great service
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service Gary was awesome and got a great fridge for me
I would recommend this to a friend- Cons mentioned:Ice maker
Terrible appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud slamming doors , ice maker stops up all the time and not much storage do not buy this product and Best Buy only gives you 15 days to return product terrible company
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TroyC. Thank you for sharing your experience with us. We understand your inquiry regarding the door noises and ice maker issues on your LG LRFS28XBS refrigerator. Some noises like door closing sounds and ice dropping are part of normal operation, but if the noise is louder than usual, please try these steps:
Ensure the refrigerator is level and the doors are properly aligned to reduce slamming noises.
Check the ice maker for any obstructions or ice buildup that may cause clogging.
If the ice maker is not connected to water, switch its power to OFF to prevent loud operation.
For more details, please visit our support pages on common refrigerator noises and ice maker troubleshooting:
(LG Refrigerator - Common Noises From an LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479
LG Refrigerator - Troubleshooting Ice Maker Noises On My LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151808541249
If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Renzo
Customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great delivery people r the worse I ever dealt with
I would recommend this to a friend
