Customer Ratings & Reviews
- Model:
- LRFS28XBS
- SKU:
- 6532722
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.
This summary was generated by AI based on customer reviews.
Wrong item sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this refrigerator, I was told that I had two icemakers after receiving it and having it for 24 hours, I realized it only had one icemaker I subsequently had to get it exchanged and pay more money not a happy camper
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JosephF. We understand your inquiry regarding the LG - 27.7 Cu. Ft. French Door Smart Refrigerator in PrintProof Stainless Steel. We appreciate you sharing your experience and the situation with the icemaker. We certainly want to ensure you have the correct information about the unit you received. We would like to look into the specifications of your model and the concern about the dual icemakers. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZR6YW
We appreciate your patience. —Renzo
Pending
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting on tech to return and adjust doors which do not close properly
I would recommend this to a friendBest Buy is a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great. Best Buy on the other hand, not so much. When I purchased they said I would receive $80 in rebates, but once the rebate came in it was only $50. The return period on fridge is 2 weeks and it took 2 weeks and a day to receive the rebate. They have their scam down to a science
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jonathon. Thank you for sharing your feedback with your LG Refrigerator (LRFS28XBS) model. We understand your concern regarding the rebate amount you received from your purchase. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
Since this issue is related to the rebate program offered by Best Buy, we recommend contacting their customer service directly at 888-237-8289 to inquire about the discrepancy in the rebate amount. They will be able to review your purchase details and the rebate terms to provide the necessary assistance.
For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
Used refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought as new but was delivered as open box used.
No, I would not recommend this to a friendNot worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The handle on the freezer already broke. So disappointed on how cheaply made appliances are now a days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Idela. Thank you for sharing your experience with your LG Refrigerator (LRFS28XBS) model. We understand how important it is for the freezer handle to remain sturdy for everyday use.
One step you can try is to check the handle’s mounting screws and brackets to ensure they haven’t loosened—sometimes tightening them can restore stability if the handle hasn’t fully detached. Replacement handles and parts are available through LG’s authorized distributors, and you can explore options here: https://www.lg.com/us/support/parts-accessories. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help coordinate repair or replacement solutions. ^Juvy
Misleading salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied because the salesman told us that this refrigerator had a dual ice maker. It only has one ice maker
No, I would not recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from ice to water and vice versa is annoying.
I would recommend this to a friendGarbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge on December 26, 2023 it was delivered January 4, 2024. The fridge no longer cools it says it’s set at 33 degrees all my food has gone bad. I’m still waiting on service from the manufacturer. Not happy at all. Save your money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronnie. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about receiveinga new fridge that’s not cooling properly, especially after all the trouble with your food spoiling. We strive to provide high-quality products that exceed our customer's needs and expectations.
For the cooling issue, we recommend checking if the temperature settings have been properly adjusted and ensure the ventilation openings inside the fridge are not blocked by items. Also, try turning the fridge off and back on to reset the system. If these steps don’t resolve the issue, we recommend contacting LG support or the technician again to address any potential compressor or cooling system malfunctions. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting and ensure service is expedited for you.
We appreciate your patience, and we’re committed to helping you resolve this. ^Juvy
Not user friendly at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot adjust the shelves to accommodate a tall bottle. Tall bottles can only fit in 1 shelf in the door. Not very happy about this. Also do not like the fact that I have to open both doors to pull out drawer, the alarm bells dings all the time and drives you nuts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DenaS. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We appreciate your feedback and apologize for any frustration or inconvenience you have experienced with the usability of the refrigerator. We understand how important it is to have a refrigerator that meets your needs and provides convenient storage options. Regarding the design of the refrigerator doors and drawers as well as the shelves to accommodate a tall bottle, we apologize if it caused any inconvenience for you. We appreciate your feedback on this matter and will take it into consideration for future design enhancements. To obtain more detail on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy
- Cons mentioned:Ice maker
Not making water cold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not making cold water and you have to wait for ice too.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LRFS28XBS refrigerator is not making cold water and you're having to wait for ice as well!
I can imagine how frustrating it must be to deal with this issue, especially when you're relying on your fridge to keep your food and drinks at the right temperature.
I want to assure you that I'm taking your concern seriously and I'm here to help. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Average Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average Fridge,,………………………………………………………………. ………………….
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made humming noises, i returned it, the space is okay. Seems cheap.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Henry. We understand your experience with the humming noises and acknowledge your feedback about the LG Refrigerator. We hear you and thank you for bringing this to our attention. You can explore more about our products and their features at: https://www.lg.com/us/home-appliances. -Shae
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worste experience ever, never got the fridge they had problems with everything from sales to delivery, unprofesional
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AldoM. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LRFS28XBS refrigerator and the issues you faced with sales and delivery. We strive to provide the best service possible, but as this was a purchase through Best Buy, we recommend reaching out to them directly for assistance with resolving any sales or delivery concerns.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
Please send us a private message on Social Media @LGUSSupport if you need any product-related support, and we’ll be happy to assist you. We appreciate your feedback.
—Renzo
Buy somewhere else best buy technicians incapable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this fridge but only because best buy messed up delivery. This fridge was dented when they delivered it. I decided to have the door replaced by the "geek squad" the guy dropped by 3 times to install the new door incorrectly. Now I can't get a replacement. I'm never buying anything through best buy again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LRFS28XBS) model. We're sorry to hear about the delivery and installation of your unit. We aim to provide reliable products and excellent customer service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need more help, you can reach out to us on social media @LGUSSupport. ^Juvy
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator did not cool. Had to return. Was not making ice and water although was filtered tasted terrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We read your feedback, and we're sorry to hear about the cooling issues you've encountered with the LG - 27.7 Cu. Ft. French Door Smart Refrigerator (LRFS28XBS). It can be frustrating when a product doesn't function as expected, and we respect your decision to return the product. Your feedback is very important to us, and it helps us maintain a fresh perspective on new ways to improve our services and future product developments. Should you require further assistance, please let us know by sending us a private message on Facebook or Twitter (X) using the handle @LGUSSupport, and it'll be our pleasure to assist you. -Shae
Cheated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not return this item. It was delivered damaged. I was promised a gif certificate to except the damage product. After several attempts I am still waiting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Nancy. Thank you for sharing your experience. It’s concerning to hear that your LRFS28XBS was delivered damaged and that you’re still waiting for the gift certificate you were promised. For issues related to your purchase and promised compensation with Lowes, we recommend reaching out to them directly for resolution. If you need further assistance or have additional questions, please send us a private message on social media @LGUSSupport. We appreciate your patience and value your feedback. —Junel
Price Match Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys, Be careful , You don't get a price match for this product ..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks so much for sharing your thoughts with us. We understand your concern about not being able to get a price match for your LG Refrigerator (LRFS28XBS) model. We always aim to offer the best value, but sometimes price match policies can differ from one retailer to another.
To help clear things up and see if there are any options available, we suggest giving the retailer (Best Buy customer service) a call at 888-237-8289. They might have some specific guidelines regarding price matching. If you need any more help or have other questions, feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to assist you. ^Juvy
Lg is junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best i would not recommend already making noise. 2 month's old
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MichaelT. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We appreciate your feedback and we're sorry to hear about the issues you've encountered with the refrigerator. We understand how frustrating it can be when a product doesn't meet your expectations, especially when it starts making noise at such a young age. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/refrigerator-noises-CT10000021-20150292153479. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Seems all about the various ice cubes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone who wants to have cocktails, sodas or take-out definitely not for anyone who cooks
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for taking the time to review the LG Refrigerator (LRFS28XBS) model. We understand that the focus on various ice cubes may not be suitable for those who primarily use their refrigerator for cooking. We aim to offer products that suit various needs, however we acknowledge that this model might not have been the right choice for your cooking needs. Your feedback helps us improve our products and understand our customers better. If you have any questions or concerns, feel free to reach out to us on social media @LGUSSupport. ^Juvy
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not know. We have not received it as of today. Your delivery service is horrible
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We regret the inconvenience caused by the delivery delay of your purchase, LG Refrigerator (LRFS28XBS) model. We understand the frustration this situation has caused and assure you that we are actively addressing this issue with our delivery service to ensure a prompt resolution. To address this, we recommend contacting Best Buy customer service at 888-237-8289 to get the updated delivery information on your purchase unit. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy