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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 943 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 943 reviews
  • Rated 1 out of 5 stars

    Worst delivery ethics and 0% accountability

    |
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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can I review it? We never got it 4 failed attempts to deliver on your part

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with us regarding the LG Refrigerator (LRFS28XBS) model delivery. We understand how important it is to receive your order promptly and efficiently, and unfortunately, we are falling short of your expectations in this regard. Please know this is not the experience we want you to have with our service, as we strive to provide a seamless and enjoyable shopping experience. We recommend contacting Best Buy customer service at 888-237-8289 for an update on your purchase. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy LG

  • Rated 4 out of 5 stars

    Interesting I stalation experience!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG refrigerator. I was less than thrilled with the installation process. The technicians never tightened the door handles. They fell off a few hours after they left and we had to install them correctly! They never told me it can take 24 hours for the ice machine to work. I called 6 hours after it was installed and was told they would replace my refrigerator instead of telling me to give it a few hours!’

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a perfect fit for my space. It is very quiet an holds a lot. The team that delivered were fast and followed up afterward.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifull modern, perfect for our new home, Easy access Pull out drawers, Freezer big

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    FRENCH DORR REFRIGERATOR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD QUALITY FITS PERFECT IN MY KITCHEN. HOPE IT LAST AS LONG AS THE PREVIOUS ONE I HAD

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is huge inside! We love it. The only negative is there is no light in the water and ice dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with my refrigerator, it is large and spacious, and it's also stylish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge with lots of space. Ice and water work great and takes up very little room.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Works good and holds a fare amount of items. Woukd recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    LG refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG refrigerator is Spacious and well designed. I like the functionality of the in door ice maker.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, there! We are over the moon to learn that your LG French Door Smart Refrigerator is providing you with a five-star experience! We appreciate you telling us about the outstanding features and abilities it possesses. This drives us to keep enhancing our products and services. Should you need us for any future issues or concerns, reach out to us via LG Support Line at 800.243.0000. ~Rita LG

  • Rated 5 out of 5 stars

    LG Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice refrigerator, capacity and look……………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really love this fridge. It’s big ,way bigger than my old fridge. And my favorite part is the water dispenser on the outside and it beeps when it’s open for too long

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Huge Improvement!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is now fully installed and works like a charm. I especially appreciate the room added to the fridge by having the icemaker, etc., streamlined and in the door. Plenty of room, and the shallower depth adds to the functionality. Glad to have an area where the butter dish used to be -- an area that can take all sorts of items.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love our LG refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. The only thing I would say is the doors open too easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ...................................

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received one with a dent. They replaced the dented piece.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG French Door Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this refrigerator for about a month now. Plenty of room. Love the crushed ice feature. Had it delivered but did not pay the extra $$ for set up. Spend that kind of money for an appliance and you have to install the handles on the door yourself?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge rewview

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Only bad thing is water filter does not remove all the chlorine taste and smell.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice fridge and excellent service from Best Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy delivery and assembly by best buy team. Fridge is perfect for my house. Quiet too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG products break and their service is horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues with this product from LG and when I spoke with LG to get it fixed, they would want me to follow 3 service repairs and other processes before they did anything. I will never buy LG appliances again as this is 2nd appliance of LGs that did not work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG smart refrigerator review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent new addition to our kitchen - love the extra ice tray storage unit and ease of filling it from the door! Great freezer space

    I would recommend this to a friend