Customer Ratings & Reviews
- Model:
- LRFS28XBS
- SKU:
- 6532722
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
LG French Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, nicely installed and friendly staff !
I would recommend this to a friendLoud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is louder than a 30 year old pop machine in a high school cafeteria. You can hear it running from 2 miles away. I cannot believe how loud it is. Love the fridge aside from how annoyingly loud it is.
No, I would not recommend this to a friendLG Fridge critique
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far. Salesmen we dealt with at BB in Greenwood were extra ordinary.
I would recommend this to a friendFrench door smart refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my new refrigerator, just wish ice cubes were a little bigger
I would recommend this to a friendLg fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for the price so far so good as of now
I would recommend this to a friendReview of LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Left door is very heavy due to ice maker. H
I would recommend this to a friend
Don't purchase from Best Buy
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is fine. The Customer Service is horrible when it came to the free delivery and installation. The delivery was fine until it came time for them to install my fridge. The attachment was too short, replacement they sent was again too short, finally got the correct part and their service team refused to complete the installation because of the routing to my water valve was behind a few cabinets. Which the first and 2nd team did not mention would be an issue. The 3rd team that came spoke very little English. The Customer Service lady they had call me basically said I was out of luck, hire a plumber, said have a great day, and hung up on me. Horrible customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kerra. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand how important proper installation is, and it’s clear that the service you received fell short of expectations. We strive to provide exceptional services and ensure a smooth experience.
To help move this forward, we recommend contacting Best Buy customer service at 888-237-8289 to discuss your installation concerns. They may be able to facilitate a resolution or provide assistance with arranging a plumber if necessary.
If you’d like to discuss this further or need additional support, please send us a private message on social media @LGUSSupport. We're committed to ensuring you receive the assistance you deserve. We appreciate your feedback and are here to help. ^Juvy
new fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paint chipped off new refrigerator but otherwise its been great!
I would recommend this to a friendRip off delivery charges
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was charged for delivery even though salesman promised free delivery. Also, delivery people wouldn't place old frig by the road for garbage pickup without charging $60.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding the delivery charges for your LG 27.7 Cu. Ft. French Door Smart Refrigerator, model LRFS28XBS. We understand your inquiry about the discrepancy in delivery costs. Delivery and haul-away charges are handled by the retailer, in this case, Best Buy.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
We'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Space limiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get shelves to sit in position that will maximize space
I would recommend this to a friendDecent, not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but doesn’t stand out as extraordinary
No, I would not recommend this to a friendPending
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting on tech to return and adjust doors which do not close properly
I would recommend this to a friendDamages easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how this fridge works but the material on the doors is so soft that it dents very easily.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Ater. We understand your inquiry about the LG refrigerator, model LRFS28XBS. We understand that the material on the doors dents easily. For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZR6YW
We appreciate your patience. —Renzo
Wrong item sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this refrigerator, I was told that I had two icemakers after receiving it and having it for 24 hours, I realized it only had one icemaker I subsequently had to get it exchanged and pay more money not a happy camper
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JosephF. We understand your inquiry regarding the LG - 27.7 Cu. Ft. French Door Smart Refrigerator in PrintProof Stainless Steel. We appreciate you sharing your experience and the situation with the icemaker. We certainly want to ensure you have the correct information about the unit you received. We would like to look into the specifications of your model and the concern about the dual icemakers. For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZR6YW
We appreciate your patience. —Renzo
Used refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought as new but was delivered as open box used.
No, I would not recommend this to a friendBest Buy is a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great. Best Buy on the other hand, not so much. When I purchased they said I would receive $80 in rebates, but once the rebate came in it was only $50. The return period on fridge is 2 weeks and it took 2 weeks and a day to receive the rebate. They have their scam down to a science
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jonathon. Thank you for sharing your feedback with your LG Refrigerator (LRFS28XBS) model. We understand your concern regarding the rebate amount you received from your purchase. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
Since this issue is related to the rebate program offered by Best Buy, we recommend contacting their customer service directly at 888-237-8289 to inquire about the discrepancy in the rebate amount. They will be able to review your purchase details and the rebate terms to provide the necessary assistance.
For further assistance, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
- Cons mentioned:Ice maker
Avoid!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker stopped working after a week, hearing ThinQ has lot of lawsuit for this problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ronaks. Thank you for sharing your experience with us. We understand that the ice maker in your LG Refrigerator (LRFS28XBD) model is causing concern, and we want to help resolve the issue. We strive to provide reliable, high-quality products and ensure a smooth experience. As a first step, please try resetting the appliance by unplugging it for about 10 minutes and then plugging it back in to see if that resolves the issue with the ice maker. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the problem persists, we encourage you to send us a private message on social media @LGUSSupport, and we’ll assist you further to explore a solution. We’re here to help and ensure your satisfaction. ^Juvy
Misleading salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied because the salesman told us that this refrigerator had a dual ice maker. It only has one ice maker
No, I would not recommend this to a friendNot worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The handle on the freezer already broke. So disappointed on how cheaply made appliances are now a days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Idela. Thank you for sharing your experience with your LG Refrigerator (LRFS28XBS) model. We understand how important it is for the freezer handle to remain sturdy for everyday use.
One step you can try is to check the handle’s mounting screws and brackets to ensure they haven’t loosened—sometimes tightening them can restore stability if the handle hasn’t fully detached. Replacement handles and parts are available through LG’s authorized distributors, and you can explore options here: https://www.lg.com/us/support/parts-accessories. If you’d like further assistance, please send us an email at [email protected] so our team can help coordinate repair or replacement solutions. ^Juvy
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from ice to water and vice versa is annoying.
I would recommend this to a friend
