Customer Ratings & Reviews

Hi, Ronnie. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about receiveinga new fridge that’s not cooling properly, especially after all the trouble with your food spoiling. We strive to provide high-quality products that exceed our customer's needs and expectations.

For the cooling issue, we recommend checking if the temperature settings have been properly adjusted and ensure the ventilation openings inside the fridge are not blocked by items. Also, try turning the fridge off and back on to reset the system. If these steps don’t resolve the issue, we recommend contacting LG support or the technician again to address any potential compressor or cooling system malfunctions. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting and ensure service is expedited for you.

We appreciate your patience, and we’re committed to helping you resolve this. ^Juvy

Hi, DenaS. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We appreciate your feedback and apologize for any frustration or inconvenience you have experienced with the usability of the refrigerator. We understand how important it is to have a refrigerator that meets your needs and provides convenient storage options. Regarding the design of the refrigerator doors and drawers as well as the shelves to accommodate a tall bottle, we apologize if it caused any inconvenience for you. We appreciate your feedback on this matter and will take it into consideration for future design enhancements. To obtain more detail on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. If you have any further questions or need assistance, please feel free to send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LRFS28XBS refrigerator is not making cold water and you're having to wait for ice as well!

I can imagine how frustrating it must be to deal with this issue, especially when you're relying on your fridge to keep your food and drinks at the right temperature.

I want to assure you that I'm taking your concern seriously and I'm here to help. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Eric. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBD) model. We understand your concern about repeated fan motor failures can be, especially when they occur shortly after the warranty period ends. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. For this issue, we recommend ensuring the refrigerator is not overfilled, as blocked vents can strain the fans. Additionally, regular cleaning of the condenser coils can help prevent overworking the system. If you’ve already addressed these maintenance steps and the issue persists, professional inspection may be necessary.

Please send us a private message on social media @LGUSSupport. Our team would be happy to explore possible solutions and assist with finding a resolution. Your satisfaction is important to us, and we’re here to help. ^Juvy

Hello, Henry. We understand your experience with the humming noises and acknowledge your feedback about the LG Refrigerator. We hear you and thank you for bringing this to our attention. You can explore more about our products and their features at: https://www.lg.com/us/home-appliances. -Shae

Hello there, AldoM. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LRFS28XBS refrigerator and the issues you faced with sales and delivery. We strive to provide the best service possible, but as this was a purchase through Best Buy, we recommend reaching out to them directly for assistance with resolving any sales or delivery concerns.
https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
Please send us a private message on Social Media @LGUSSupport if you need any product-related support, and we’ll be happy to assist you. We appreciate your feedback.

—Renzo

Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LRFS28XBS) model. We're sorry to hear about the delivery and installation of your unit. We aim to provide reliable products and excellent customer service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need more help, you can reach out to us on social media @LGUSSupport. ^Juvy

We read your feedback, and we're sorry to hear about the cooling issues you've encountered with the LG - 27.7 Cu. Ft. French Door Smart Refrigerator (LRFS28XBS). It can be frustrating when a product doesn't function as expected, and we respect your decision to return the product. Your feedback is very important to us, and it helps us maintain a fresh perspective on new ways to improve our services and future product developments. Should you require further assistance, please let us know by sending us a private message on Facebook or Twitter (X) using the handle @LGUSSupport, and it'll be our pleasure to assist you. -Shae

Hello, Nancy. Thank you for sharing your experience. It’s concerning to hear that your LRFS28XBS was delivered damaged and that you’re still waiting for the gift certificate you were promised. For issues related to your purchase and promised compensation with Lowes, we recommend reaching out to them directly for resolution. If you need further assistance or have additional questions, please send us a private message on social media @LGUSSupport. We appreciate your patience and value your feedback. —Junel

Hi, there. Thanks so much for sharing your thoughts with us. We understand your concern about not being able to get a price match for your LG Refrigerator (LRFS28XBS) model. We always aim to offer the best value, but sometimes price match policies can differ from one retailer to another.

To help clear things up and see if there are any options available, we suggest giving the retailer (Best Buy customer service) a call at 888-237-8289. They might have some specific guidelines regarding price matching. If you need any more help or have other questions, feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to assist you. ^Juvy

Hi, MichaelT. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We appreciate your feedback and we're sorry to hear about the issues you've encountered with the refrigerator. We understand how frustrating it can be when a product doesn't meet your expectations, especially when it starts making noise at such a young age. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/refrigerator-noises-CT10000021-20150292153479. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, there. Thank you so much for taking the time to review the LG Refrigerator (LRFS28XBS) model. We understand that the focus on various ice cubes may not be suitable for those who primarily use their refrigerator for cooking. We aim to offer products that suit various needs, however we acknowledge that this model might not have been the right choice for your cooking needs. Your feedback helps us improve our products and understand our customers better. If you have any questions or concerns, feel free to reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your experience delivering your LG Refrigerator (LRFS28XBD) model. We understand that receiving a damaged refrigerator and going through the process of getting a new one has been frustrating for you. We strive to provide our customers with a seamless and hassle-free experience and we want to assure you that your experience does not align with the level of service we aim to deliver. We value your feedback and will consider it as we continuously improve our delivery processes and ensure that our customers receive their products in perfect condition.


If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, Shannon. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBD) model. We're sorry to hear that your refrigerator was delivered in a damaged condition. We strive to provide high-quality products and deliver them in perfect condition. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If you need more help, you can reach out to us on social media @LGUSSupport. ^Juvy