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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1621 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,621 reviews
  • Rated 5 out of 5 stars

    Easy access and spacious.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two side by side doors with deep shelves is exactly what we need along with the filtered water and ice maker. We have more easy access for the items we use the most often. The two draw freezer works well for our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what we expected. Spacious, good for being adjustable, love the two drawers for the freezer. The best part for my wife though, the ice and water in the door! She gets ice water all day! We got the installation and it was fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    After 6 months use, still love!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! I tend to use quite a lot of ice, so I was worried about such a small ice maker, but it actually holds quite a bit and I never ran out. That said, we are only two people. The two level freezer is a great innovation. The unit looks nice and is quiet. Overall, a great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Storage space

    Rated 5 out of 5 stars

    Nice and roomy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the roominess of this refrigerator! We now have extra space to spare! The freezer space is great, too. We love the double drawer feature; we no longer have to dig through the freezer, to find what we are looking for. This refrigerator is also very quiet; I can't tell when it is running. So far, we have no complaints! It is perfect for our needs!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    Big fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Nice and quiet. Ice and water in the door work well. Lots of space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Storage space

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this fridge for about 10 months now and have no real issues with it. LG customer support isn't the best, but they were able to talk me through a reattaching a loose wire that was causing ice dispenser to malfunction shortly after delivery and everything's been perfect since. It looks great, has plenty of space, and runs very well. You wouldn't regret buying this fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this fridge. So much room to fit all our food stored in various sized containers. The separate freezer drawers come in handy to keep raw and cooked foods separated. This is a very recent purchase but so far so good!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance
    Best Buy Employee

    Rated 4 out of 5 stars

    BEST REFRIGERATOR(so far)

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this product for just since July of 23 and absolutely love it. My only concern is sometimes the ice cubes in the ice maker get stuck on the sides away from the dispenser and you have to tap it a few times to get the ice to fall. Still makes quality ice, but just a small annoyance.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Perfect Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv this fridge. Iam enjoying it very much. Luv the ice maker. Storage and everything about it. Thank u so much

    I would recommend this to a friend
  • Cons mentioned:
    Door design

    Rated 4 out of 5 stars

    Overall Good Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this new refrigerator from Bestbuy. There was a small dent on the bottom freezer drawer and bestbuy promptly replaced. Refrigerator works great so far, it’s only been couple of weeks now. Couple of things could have been better: The bottom most freezer drawer doesn’t have a light. The right side door does not close automatically when you give a light push compared to the left door.Other than that love all other features especially spacing on left door due to the ice maker consuming less space, the fact that the first freezer compartment can be adjusted to make it refrigerator and notifications on your mobile app if the door was left open. Overall we felt it’s a good purchase and serves well for our family.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This offers a ton of space. The dual freezer compartments are the perfect amount of room. The only downfall is the ice maker is very small however with the ice chest in the first freezer compartment you can store ice over time. overall a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Door design

    Rated 1 out of 5 stars

    Best Buy won't stand behind this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recieved frigde and it works great. However, the left door is missing a stopper and Best Buy WILL NOT fix it. They are telling me I need to go back the manufacturer! Worst part is, I pay for the (not so) Total Tech Program with is pretty much worthless these days. So $2000 investment and Best Buy won't stand behind it. Hey, Best Buy, that's a great way to lose market Share! I recommend the item, just go buy it somewhere else.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Daniel. Thank you for reaching out. We understand the importance of having your LG Refrigerator (LMXS28626S) model arrive complete and fully functional, and we appreciate you sharing what happened with the missing door stopper and the difficulty you’ve had with Best Buy’s support. We want to help you get your refrigerator set up exactly as it should be.

      One helpful step you can try is checking the hinge area on the left door to confirm whether the stopper may have shifted during transport. Occasionally, the stopper can be tucked under the hinge cover or packaging material. You can also review product details and parts information here:  https://www.lg.com/us/support/product/lg-LMXS28626S. If you need further assistance, please send us an email at [email protected]. We're here to help. ^Juvy LG

  • Rated 5 out of 5 stars

    Excellent refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent refrigerator with tons of space! The two separate drawers for the freezer makes organization and access easy! I love the ThinkQ app and features it will definitely help to keep this refrigerator properly maintained. Another excellent product from LG

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 5 out of 5 stars

    Quiet and attractive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we really like the LG fridge. It is extremely quiet and is making ice regularly. I wish the drawer that goes all the way across had been a bit deeper. It keeps a steady temperature. I like the French door arrangement. I have not tried the Wi-Fi aspect yet.. it does not show fingerprints nearly as much as the Kitchenaid that it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    THE JUDGE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another BEST at our favorite! A smart refrigerator certainly gets an excellent rating, The doubles/the doors and the freezer components / add ease of access and storage and appearance. Our timing of purchase during the Thanksgiving week was ideal in pricing savings. Our young dynamic Bruce S was super in warranty and installation guidance and financing options.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Syle and function

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Samsung we had that went on the fritz after only four years. Researched reliability before buying and realized I should have done it before buying the previous fridge. But this one has everything we need and looks great. The bottom freezer is awesome and has a tray for putting extra ice. Fridge portion has tons of space compared to the side by side we had before plus we can see things better (although putting things in the far back still makes it hard to see). Only drawbacks are that the in-door ice maker does not make a ton of ice since its space is limited but there is the tray in the freezer for storing ice. And the area on the right where you can put taller objects, like milk gallons and pitchers, is also limited but the door depth allows you to put milk jugs on the door as well. Just need to think things out. But overall, is a great fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great storage space for food

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is very spacious and versatile. Ice maker is a life saver and we love how quiet the fridge it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Storage space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement refrigerator for a Samsung. It is heads above any day we had the Samsung(3 1/2 years). Very quiet and spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great four door refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had this refrigerator installed first week in April. We love it! Cooling on both fridge and freezer drawers work fantastically with no condensation buildup. Water and ice flow well into glasses and water bottles. It's quiet and well balanced.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh, not my favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty, but that's about it. Usable space inside is lacking. I though I would like the French door style, but the depth of the refrigerator makes reaching items nearly impossible letting the back items to rot. The dual freezers are also just okay. Better than one huge trough freezer but still have to dig around to find things. Honestly I feel like Goldilocks looking for the "just right" refrigerator. Still searching

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us regarding the LG 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. We understand your inquiry regarding the storage layout and the depth of the interior shelves. It is good to hear that you find the unit aesthetically pleasing. Your feedback is important to us as we strive to improve our designs.
      https://www.bestbuy.com/product/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-double-freezer-drawers-stainless-steel/J7G56FY4H9
      For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

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