Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.
This summary was generated by AI based on customer reviews.
Junk , do not buy! LG repair super slow to service
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! We’ve only had this fridge for less than a year and the compressor already had an issue and then now goes out again within the 2nd year. LG repair technicians are super slow (limited technicians available) both times to come in to repair so now our food will be wasted and we won’t have a refrigerator for multiple days because the technician will take 5 days to come in. Will never buy LG refrigerator again! Freezer space also very limited. I wish Best Buy sales person didn’t recommend this fridge in the first place.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
- Pros mentioned:Overall performance
Well designed refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the refrigerator 21 days ago. To date it has been working great. Hope it always works this well.
I would recommend this to a friend - Pros mentioned:Overall performance
Great product from LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and huge refrigerator made by LG. We have this product for 3 weeks now. I love everything about this product.
I would recommend this to a friend - Pros mentioned:Storage space
Love my fridge!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s beautiful and so spacious inside! Lots of room inside. Love the 2 freezer drawers!! Amazing buy.
I would recommend this to a friend New Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great and the only thing that I was unhappy about was the amount of ice it holds. Other than that this was a great purchase
I would recommend this to a friendI'm not sure about LG products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first LG refrigerator we have purchased. The first LG was defective. The handles wouldn't stay on. BB replaced it with another LG. 4 days later, we heard a loud noise, unsure of where it came from. An hour later, my husband opened the fridge door and found glass everywhere. The top shelf shattered for no reason. We noticed the delivery guys left all the tape on the shelf hooks, which probably caused the shelf to not be secured. Now, BB is bringing another refrigerator. If there is a problem with this one, we will be going back to a Maytag, and I will never purchase anything made by LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LMXS28626S) model. We always strive to deliver exceptional quality and a smooth ownership experience, so we truly appreciate the opportunity to learn more from your feedback.
In cases where the glass shelf has shattered, it's possible that unremoved packing materials or improper shelf positioning during delivery may contribute to instability once the unit is in use. We recommend ensuring all shelf brackets and supports are securely engaged and removing any leftover tape or packaging around the shelf rails to help prevent potential shifting.
We’d love to support you further and ensure your replacement unit delivers lasting satisfaction. Please send us a private message on social media @LGUSSupport so our dedicated team can explore personalized solutions with you.
We’re here to make things right and assist however we can. ^Juvy
Refrigerator silver.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I picked this refrigerator enter looking at several other. The salesman was very helpful. This is the best product . My money is well spent!!. Amen
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
LG refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was great but when I unboxed it it had two dents on the door so make sure you inspect before leaving the store great for the price can't go wrong with it
I would recommend this to a friendLG Double Sided and Double Freezers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buy!!! Superb service from purchase to delivery and setup. No issues with it and just changing both filters.
I would recommend this to a friendModel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the purchase was for a Model Home and the appliance is well received in the upgraded gourmet kitchen by potential customers
I would recommend this to a friendModern and spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. It’s so spacious. Easy to clean and everyone who comes to my house has to compliment it.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience at Best Buy - good selection of refrigerators. Knowledgeable sakesman.
I would recommend this to a friendHappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my first stainless appliance and I love it. The 2 freezer doors make it easier to organize items.
I would recommend this to a friend- Cons mentioned:Door design
Problema
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many problems with condensation in the freezer, its too difficult to open.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DagM. Thank you for taking the time to review our product, LG Refrigerator (LMXS28626S) model. We're sorry to hear about the issues you've been experiencing with condensation in the freezer and difficulty opening it. We understand how frustrating this must be, and we apologize for any inconvenience caused. For basic troubleshooting, please visit the following links: https://www.lg.com/us/support/help-library/moisture-or-condensation-on-outside-CT10000021-1339010078361 and https://www.lg.com/us/support/help-library/why-is-my-lg-refrigerator-door-hard-to-open-CT10000021-1338414272549. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isn’t as spacey as I thought it would be. I should have tested it out at the store first. other than that is very nice and functional. Looks gorgeous.
I would recommend this to a friendWater dispenser failed twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispener failed to work twice on a newly delivered model out of the box. The rest of the features were good, but the dispenser was a deal breaker, so we moved to another company model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Addy. Thank you for sharing your experience with us. We understand your concern about having issues with the water dispenser on your LG Refrigerator (LMXS28626S) model, especially right out of the box. We strive to provide high-quality products and exceed our customer's needs and expectations.
For future reference, it might be a good idea to check the water filter and make sure it’s installed correctly and not clogged, as that can sometimes lead to dispenser issues. If you need more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291.
And remember, if you ever need help in the future, don’t hesitate to reach out to us on social media @LGUSSupport. We’re always here for you and want to make sure your experience with LG is a great one. ^Juvy
Not too happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item as Open box, it had practically no damages when it was in store, but when it arrived at the house, it had a huge dent in the right door. The store staff said it was not their fault (it never is) so I feel I was lied to when I purchased the item. I’ll see if the claims dept will do something about it. So far, not a very good experience, although I spent over 3,000 dollars in this purchase.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand the frustration caused by the damaged item you received upon delivery. Please know this is not the experience we want you to have with our service. We strive to provide high-quality products and deliver them in perfect condition. However, sometimes unforeseen circumstances can lead to issues during transit. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Bad job best buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, either delivery or warehouse sent me a fridge with a broken power cord that was wrapped in electrical tape and didnt disclose this information. When i had a power surge it broke the fridge and caused a spark in my house.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cullen. We truly appreciate you sharing your experience with us. While we're glad to hear that you love your LG Refrigerator (LMXS28626S) model, we understand how concerning it is to discover a damaged power cord, especially after a power surge. We strive to provide high-quality products and exceptional services and ensure a smooth experience.
For safety, we recommend discontinuing use of the unit until the power cord can be properly inspected and replaced. If you haven’t already, please check your home’s circuit breaker to ensure no additional electrical issues occurred.
We’d like to look into this further and explore possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist. Your safety is our top priority, and we appreciate your patience. ^Juvy
Less than a month old and it’s not cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 1 month ago and the main compartment is 20 degrees warmer than what the display is saying. I bought a thermometer to confirm since my food didn’t feel cold and some spoiled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Scratches EASILY.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge scratches so easily!! It has been only 4 months and we have 2 visible scratches on the front. What’s the point of using a finish that scratches so easily??!! We have no dogs and everyone here is old enough to be careful. The scratches have most likely happened from wiping the front. We are happy with the functionality of the fridge but I imagine that within a couple years the entire front will look horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
