Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 5968400
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the spaciousness and the efficient ice maker of this 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the quiet operation and the well-organized freezer drawers, contributing to a positive user experience. However, some users reported issues with the compressor and water filter, impacting the overall reliability. The fingerprint resistant stainless steel is also a frequently mentioned positive feature.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Love my fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no issues it dose what it’s supposed to do and it looks real nice in the kitchen I’m so far a satisfied customer
I would recommend this to a friend - Pros mentioned:Overall performance
Well designed refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the refrigerator 21 days ago. To date it has been working great. Hope it always works this well.
I would recommend this to a friend - Pros mentioned:Overall performance
Great product from LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and huge refrigerator made by LG. We have this product for 3 weeks now. I love everything about this product.
I would recommend this to a friend New Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great and the only thing that I was unhappy about was the amount of ice it holds. Other than that this was a great purchase
I would recommend this to a friend- Pros mentioned:Storage space
Love my fridge!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s beautiful and so spacious inside! Lots of room inside. Love the 2 freezer drawers!! Amazing buy.
I would recommend this to a friend LG Double Sided and Double Freezers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buy!!! Superb service from purchase to delivery and setup. No issues with it and just changing both filters.
I would recommend this to a friendLG refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was great but when I unboxed it it had two dents on the door so make sure you inspect before leaving the store great for the price can't go wrong with it
I would recommend this to a friendRefrigerator silver.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I picked this refrigerator enter looking at several other. The salesman was very helpful. This is the best product . My money is well spent!!. Amen
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the purchase was for a Model Home and the appliance is well received in the upgraded gourmet kitchen by potential customers
I would recommend this to a friendModern and spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. It’s so spacious. Easy to clean and everyone who comes to my house has to compliment it.
I would recommend this to a friendGreat LG fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great refrigerator, everything came as expected.. and hopefully it will hold up for a long time.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience at Best Buy - good selection of refrigerators. Knowledgeable sakesman.
I would recommend this to a friendHappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's my first stainless appliance and I love it. The 2 freezer doors make it easier to organize items.
I would recommend this to a friend- Cons mentioned:Door design
Problema
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many problems with condensation in the freezer, its too difficult to open.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DagM. Thank you for taking the time to review our product, LG Refrigerator (LMXS28626S) model. We're sorry to hear about the issues you've been experiencing with condensation in the freezer and difficulty opening it. We understand how frustrating this must be, and we apologize for any inconvenience caused. For basic troubleshooting, please visit the following links: https://www.lg.com/us/support/help-library/moisture-or-condensation-on-outside-CT10000021-1339010078361 and https://www.lg.com/us/support/help-library/why-is-my-lg-refrigerator-door-hard-to-open-CT10000021-1338414272549. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Water dispenser failed twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispener failed to work twice on a newly delivered model out of the box. The rest of the features were good, but the dispenser was a deal breaker, so we moved to another company model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Addy. Thank you for sharing your experience with us. We understand your concern about having issues with the water dispenser on your LG Refrigerator (LMXS28626S) model, especially right out of the box. We strive to provide high-quality products and exceed our customer's needs and expectations.
For future reference, it might be a good idea to check the water filter and make sure it’s installed correctly and not clogged, as that can sometimes lead to dispenser issues. If you need more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291.
And remember, if you ever need help in the future, don’t hesitate to reach out to us on social media @LGUSSupport. We’re always here for you and want to make sure your experience with LG is a great one. ^Juvy
Bad job best buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, either delivery or warehouse sent me a fridge with a broken power cord that was wrapped in electrical tape and didnt disclose this information. When i had a power surge it broke the fridge and caused a spark in my house.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cullen. We truly appreciate you sharing your experience with us. While we're glad to hear that you love your LG Refrigerator (LMXS28626S) model, we understand how concerning it is to discover a damaged power cord, especially after a power surge. We strive to provide high-quality products and exceptional services and ensure a smooth experience.
For safety, we recommend discontinuing use of the unit until the power cord can be properly inspected and replaced. If you haven’t already, please check your home’s circuit breaker to ensure no additional electrical issues occurred.
We’d like to look into this further and explore possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist. Your safety is our top priority, and we appreciate your patience. ^Juvy
Not too happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item as Open box, it had practically no damages when it was in store, but when it arrived at the house, it had a huge dent in the right door. The store staff said it was not their fault (it never is) so I feel I was lied to when I purchased the item. I’ll see if the claims dept will do something about it. So far, not a very good experience, although I spent over 3,000 dollars in this purchase.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand the frustration caused by the damaged item you received upon delivery. Please know this is not the experience we want you to have with our service. We strive to provide high-quality products and deliver them in perfect condition. However, sometimes unforeseen circumstances can lead to issues during transit. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isn’t as spacey as I thought it would be. I should have tested it out at the store first. other than that is very nice and functional. Looks gorgeous.
I would recommend this to a friendWaiting on a repairman
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not worth the purchase price. It’s noisy and already in need of repairs. The bottom freezer door has ice built up all underneath and won’t keep the food frozen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG refrigerator. It's unacceptable that it's noisy, in need of repairs, and not functioning as expected. I can only imagine how frustrating that must be for you.
First and foremost, I want to acknowledge that the noise and repair issues are not what you expected from a new appliance. You deserve better, and I apologize that we fell short.
Regarding the freezer issue, I can understand how concerning it is to find ice built up underneath the door and food not staying frozen. That's not only inconvenient but also a safety concern. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Less than a month old and it’s not cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 1 month ago and the main compartment is 20 degrees warmer than what the display is saying. I bought a thermometer to confirm since my food didn’t feel cold and some spoiled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
